RingCentral
RingCentralReviews from AWS customer
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Reliable and Intuitive Communication Platform
What do you like best about the product?
What I like best about RingEX is its reliability and ease of use. The interface is intuitive, and it provides seamless communication across calling, messaging, and video, which really improves productivity and collaboration.
What do you dislike about the product?
When I’m on an active call, another incoming call pops up on the screen, which seems to be a bug and becomes distracting.
What problems is the product solving and how is that benefiting you?
For customer-facing teams, RingEX enables smoother communication and faster issue resolution. The ability to manage calls and messages from a single interface helps improve service quality and consistency.
Client Services Manager
What do you like best about the product?
the portal is easy to use and set up new users and call queues. i also like the customer support. When i have a problem, i call customer suport and they walk me through my problem. It might take some time, but they are patient and work through my issue with me and resolve the issue.
What do you dislike about the product?
If i have a problem, i can't easily find an answer within the online questions, i usually have to call customer support. But once i call customer support, they can help me with my problem and resolve my issue.
What problems is the product solving and how is that benefiting you?
We have complex system with many users, many phone trees and many call queues.
Budget-Friendly, Challenging Onboarding
What do you like best about the product?
I like how easy the upgrade to RingEX was and the price.
What do you dislike about the product?
The onboarding was long and difficult. The initial setup was difficult.
What problems is the product solving and how is that benefiting you?
I use RingEX to upgrade our old copper phone lines. I like how easy and affordable the upgrade was.
Responsive Support, Streamlined Call Management
What do you like best about the product?
I appreciate the fast customer service assistance with RingEX whenever I encounter a slight glitch, and I like that the workarounds are quick. It was also easy to set up thanks to the onboarding people in RingCentral.
What do you dislike about the product?
The user interface feels cluttered and confusing at times. It can be hard to find certain features or settings quickly.
What problems is the product solving and how is that benefiting you?
RingEX guides us on call queues. I like their fast customer service, helping me resolve glitches quickly.
Best VOIP App for Calling and SMS
What do you like best about the product?
Convenience like we can use Androio or iOS app anywhere, and also Reliable call quality
What do you dislike about the product?
main disadange is Cost & “hidden” / additional fees , there are lots of hidden charges.
What problems is the product solving and how is that benefiting you?
Ring Ex solve us communication problem such as by bringing calling, SMS and vedios meeting in one platform.
Reliable Communication Tool with Great Accessibility
What do you like best about the product?
I like the accessibility of RingEX. I use its AI feature for taking notes to document every conversation, which helps in case anything is forgotten or left out. The initial setup was pretty easy, assisted by a tech company, and I've found it straightforward to add new employees onto RingEX during onboarding.
What do you dislike about the product?
The most recent was our SMS campaign, but that has now been resolved.
What problems is the product solving and how is that benefiting you?
RingEX lets me call customers and employees using an outsourced number instead of our admin number, improving communication. The AI notes feature is valuable for documenting conversations to ensure nothing is forgotten or left out.
All-in-One Communication Solution.
What do you like best about the product?
Ringcentral makes communication simple by calls, messages, and meetings into one easy-to-use platform.
What do you dislike about the product?
Sometime Messages is not working and sometime RingEX application usage high CPU.
What problems is the product solving and how is that benefiting you?
RingEX brings all our calling, messaging, and meetings into one platform, which reduce our confusion and also saves more time.
Seamless Multi-Device Integration, Excellent Value
What do you like best about the product?
I really appreciate RingEX for its seamless integration across multiple devices such as desk phones, laptops, and cell phones, which makes it incredibly convenient to take calls regardless of my location. This flexibility is invaluable for my workflow, allowing me to stay connected whether I'm at my desk, on the move with my cell phone, or working from my laptop. Additionally, the AI recording feature is a fantastic tool—it enables me to take accurate notes during conversations without losing focus on the discussion, though it doesn't work with desk phones. RingEX's internal messaging also functions efficiently, further enhancing communication within the team. Moreover, the transition to RingEX was influenced by its better pricing compared to previous solutions, making it a cost-effective choice for my team. The initial setup process was straightforward, contributing to a smooth onboarding experience. With all these advantages, I would highly recommend RingEX to others.
What do you dislike about the product?
Not applicable.
What problems is the product solving and how is that benefiting you?
I use RingEX for seamless communication anywhere, integrating desk phones, laptops, and cell phones, with great AI recording and internal messaging features, improving my productivity.
Seamless Communication and Collaboration Boosts Productivity
What do you like best about the product?
What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful!
What do you dislike about the product?
While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better.
What problems is the product solving and how is that benefiting you?
RingEX solves several communication challenges by bringing everything—phone calls, messaging, video meetings, and team collaboration—into one unified platform. Instead of juggling multiple apps or tools, I can handle all communication in one place, which saves time and reduces confusion. The call to text feature is amazing and we record all our calls as well.
It also improves reliability and consistency. Features like call routing, voicemail-to-text, and mobile access ensure I never miss important messages, whether I’m in the office or on the go. The platform also helps streamline workflows, thanks to integrations that connect easily with other business tools.
Overall, RingEX helps create a smoother, more organized communication experience, which boosts my productivity and makes day-to-day work more efficient.
It also improves reliability and consistency. Features like call routing, voicemail-to-text, and mobile access ensure I never miss important messages, whether I’m in the office or on the go. The platform also helps streamline workflows, thanks to integrations that connect easily with other business tools.
Overall, RingEX helps create a smoother, more organized communication experience, which boosts my productivity and makes day-to-day work more efficient.
Efficient Phone Tree Solution with Top-Notch Support
What do you like best about the product?
I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency.
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