RingCentral
RingCentralReviews from AWS customer
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Onboarding was really easy since reps are really helpful.
What do you like best about the product?
The easy switch of call from one device to another.
What do you dislike about the product?
I have been using RingEx for months now and so far I it has been very efficient. Though I hope in the future they could integrate an auto dialer feature without any added cost.
What problems is the product solving and how is that benefiting you?
Managing a startup can be challenging, but with RingEX, it’s been a game-changer. It has made reaching potential clients easier and has played a key role in helping businesses scale efficiently.
I don’t need a desk phone and I can conduct business anywhere.
What do you like best about the product?
I love the fact that I can make and take calls seamlessly between my computer, my cell phone, or my tablet.
What do you dislike about the product?
Ha, ha the one problem I have is that there are so many features that i need to learn.
What problems is the product solving and how is that benefiting you?
With the widespread adoption of remote work, having a unified communication solution is essential for businesses. I can make and receive calls from my computer at home or work, on my cell phone anywhere, or on my RingCentral desktop phone if i need one.
Great for a small business!!
What do you like best about the product?
I love the user friendly website and app to carry out every day work tasks. I'm self employed and this gives me a direct connection for patients/clients to contact me. I use the phone, voicemail and fax options. Customer support is great! They are always helpful to help with any issues.
What do you dislike about the product?
I haven't experienced anything that I would say that I dislike about RingEX.
What problems is the product solving and how is that benefiting you?
Communication! Using RingEX helps keeps communication of business open and reliable.
User Friendly Application
What do you like best about the product?
I like that you can switch the microphone and speaker being used while you are still in the call. As an IT associate, it is easy to test inputs and outputs while being on call with the users.
What do you dislike about the product?
You have to be logged into it to use CXone, the pop-up is confusing for users.
What problems is the product solving and how is that benefiting you?
Internal communication, it is more efficient than teams.
Nice upgrade from previous CRM
What do you like best about the product?
Very complete, good quality of calls and a lot of features!
What do you dislike about the product?
there was one occasion that the service stopped working.
What problems is the product solving and how is that benefiting you?
Connecting overseas crews and controlling all the calls
Easy to use with the best mobile app!
What do you like best about the product?
RingEX sofftware is easy to use and manage with confidence in their portal. Their mobile app is the best phone system app I have ever used.
What do you dislike about the product?
Very few downsided. It would be nice if they had a mobile app for account management.
What problems is the product solving and how is that benefiting you?
They are solving the ease of use for our employees by using the software on their computer and mobile phone. Going to a new phone system is scary but training was a breeze and our employees love it!
RingEX is simple to deploy, will be integral in our company communication portfolio moving forward.
What do you like best about the product?
RingEx is very easy to use. There is minimal programming that helps with the ease of implmentation even though the application still has a full client feature set. Our experience with RingEX customer support has been a positive one. The product is simple to deploy very user friendly.
What do you dislike about the product?
There are some prgramming steps related to transitioning customers from another RIngCentral partner to our account required us to work with RingCentral support as this process is not allowed outside of RingCentral support.
What problems is the product solving and how is that benefiting you?
The main problem that RingEX addresses is the need for a one stop shop for our customer's communication needs.
Calling customer service is a breeze!
What do you like best about the product?
By far, the customer service is above and beyond. Setup, especially, can be hard when a new employee comes on. But the operators are highly knowledgable.
What do you dislike about the product?
Some user options are difficult to master, but after a while you understand.
What problems is the product solving and how is that benefiting you?
I haven't had many issues, if I do I call customer service.
Transition from Mitel was easy
What do you like best about the product?
We transitioned to Ring Central from Mitel and it went great. The preparation that was done in advance by RC team and the support we recieved after made it a smoth transition for all of our staff spread across our offices and those working remotely as well. The admin portal had been much easier for me to use as well especially when dealing with the call routing changes.
What do you dislike about the product?
As a non-profit that has recently had a reduction in funding and therefore had to close an office and layoff several employees, it would be appreciated if we could reduce the number of licenses we pay for before the contract is over.
What problems is the product solving and how is that benefiting you?
Better communications between staff. Flexibility between desk phone, soft phone and mobile app have been great for our staff that are on the move. Able to text our clients has improved follow-up responses.
Lead Telecom Analyst
What do you like best about the product?
Good response on time on support. Easy to find support.
What do you dislike about the product?
Better to improve documentation from the portal service.ringcentral.com and navigate to more > security & compliance > trust portal
What problems is the product solving and how is that benefiting you?
Improvde communication
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