RingCentral
RingCentralReviews from AWS customer
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Ring Central is seamless, easy, and extremely functional
What do you like best about the product?
I love how easy it is to use and how many useful functions it has. It has been extremely helpful between our two locations to not only centralize external calls, but interoffice communications as well. The fact that our communication needs in one place is amazing! Having all of our calls, texts, fax, interoffice messaging, and video meetings all in one place tremendously simplifies communications. The set up process was a breeze. Our business had multiple phone and fax lines, from multiple office locations. Integration was effortless and everything was transferred very smoothly without any problems or hiccups. Ring Central is extremely user friendly, but when I have to reach out to customer support they have always been great, and it is always a pleasant experience. It only takes a minute to connect with someone, with just a few words they understand what it is I am asking for, and it takes them no time to instruct me on how to complete the action or task I am inquiring about. We use Ring Central and all of the features daily. It has been such a great tool with great resources. Switching to Ring Central was a great decision for our company and I recoomned it to everyone no matter how large or how small the business!
What do you dislike about the product?
I have yet to have a negative experience. It would be nice to have additional IVR options, such as different voices to choose from. I have no doubts that Ring Central will continue to improve over time.
What problems is the product solving and how is that benefiting you?
It has centralized our communications I benefit from the ease of use and allocating calls through the easy to use IVR. Having all of our communication needs on one easy-to-use dashboard has made things so much easier and increased effeciency.
RingCentral Checks All the Boxes
What do you like best about the product?
RingCentral checks all the boxes for my business. Excellent, reliable voice services, SMS services, excellent support, and best of all it is all accessible within an extremely intuitive online portal, desktop app, and/or mobile app. The price is competitive too.
What do you dislike about the product?
As a business owner in the IT realm, I think getting other Voip users to sign with RingCentral would be a great opportunity to benefit the people I serve. I signed up to be a reseller, and other than a missed call from an international number at 3 in the morning that I couldn't call back, I've not heard back from anyone.
What problems is the product solving and how is that benefiting you?
With my previous provider, downtime was becoming a regular occurrence, and I did not have the ability to send or receive text messages. RingCentral has solved both of those pain points for me. And saved me money too!
Call
What do you like best about the product?
Ring central is very efficient and very easy to setup, I like it very much
What do you dislike about the product?
NO at all, Still i received many calls in one day never disappointed.
What problems is the product solving and how is that benefiting you?
I call them about my call problem very years ago i remember they solved it quickly
It's a great tool, could be worth its price
What do you like best about the product?
I get to do calls, texts, and fax using one tool
What do you dislike about the product?
cost, sometimes bugs are present, it needed more bandwith than others, too many prompts when calling for support
What problems is the product solving and how is that benefiting you?
i get to do multiple calls, better caller experience
Best calling
What do you like best about the product?
It's usage on different devices and on mobile
What do you dislike about the product?
Nothing except that we have to get a whole SMS we can't get individual SMS for each mvp
What problems is the product solving and how is that benefiting you?
Soving my dispatch
It's The Greatest Enterprise Product w/ the Worst Support
What do you like best about the product?
The platform is very rich with abundant features and wide support. Implementation is simple and the UI is easy to use.
What do you dislike about the product?
I'm not sure. The likes make it difficult to think about the dislikes. Customer support is sometimes difficult to work with but I guess that's with any helpdesk.
What problems is the product solving and how is that benefiting you?
RingEX is very admin friendly, probably better than all other platforms available through the competition.
Ring Central Has Nice Features
What do you like best about the product?
I use a CRM designed for Executive Recruiting (PC Recruiter), and Ring Central works really well with it. I can push a button on a contact name in PC Recruiter and either call or text the individual, taking notes in real-time during the conversation. I can also send an email and schedule a follow-up meeting right there during the call.
What do you dislike about the product?
Ring Central does not have an autodialer feature, which would allow me to make more calls in a shorter period of time. Also, to my knowledge, it doesn't have a pre-recorded voicemail message that I can leave by pressing a button if I get somebody's voicemail.
Setting up SMS messaging with Ring Central was not easy. It took a few weeks, multiple phone calls, and a lot of emails back and forth. I finally have SMS messaging capabilities, but it took over four weeks.
Setting up SMS messaging with Ring Central was not easy. It took a few weeks, multiple phone calls, and a lot of emails back and forth. I finally have SMS messaging capabilities, but it took over four weeks.
What problems is the product solving and how is that benefiting you?
It answers the phone, directs callers to my number, and provides a voicemail during non-work hours. In my opinion, it's more professional than having my mobile phone on me 24/7. It's very easy to send a text and I can type on my keyboard rather than talk to text or typing on a mobile phone.
Satisfied
What do you like best about the product?
Love that it allows for calling, texting and faxing, extra bonus the video calls.
What do you dislike about the product?
customer service sometimes hard to understand
What problems is the product solving and how is that benefiting you?
already fixed
So easy to implement! Very easy to use Admin Portal
What do you like best about the product?
So far, the support is amazing! Quick to answer and have resolved all the issues I've presented so far.
What do you dislike about the product?
Nothing! I absolutely love this product!
What problems is the product solving and how is that benefiting you?
Ease of use in the Admin portal. We came from Mitel/Gibson and that was a hassle to have to manage it on 2 different webpages/servers.
Easy to use
What do you like best about the product?
Super easy to use, customer suppport is always super fast and efficient with their responses, I have recommneded Ring Central to other businesses. We use it strickly for our business. It was easy to set up and there are several programs that we can intergrate with our shop software to talk between the systems.
What do you dislike about the product?
There hasn't been anything to note as of yet.
What problems is the product solving and how is that benefiting you?
They are helping with the ease of transitioning and better use of soft and hardware
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