What do you like best about the product?

RingCentral is simple to set up and has a wide range of flexibility for call flow setup. We use RingCentral MVP for small 2-person offices all the to large 100+ staff multi-site companies. The ability to use the main company number for both calls and faxing is also a great selling point as many clients do not want to maintain two separate numbers for calls and faxing.

What do you dislike about the product?

There seems to be a disconnect of service from the base support to second-tier, partner support. I appreciate having a partner account to get to the second-tier partner support as they are more knowledgeable and give me better issue resolution than the base support. I typically have my customers send me their questions so I can leverage partner support instead of having the customer call the base support.

What problems is the product solving and how is that benefiting you?

RingCentral MVP solves the problem of having multiple systems to manage calls, faxes, and texting. RingCentral also provides simple to complex call flow configuration to help a variety of clients, no matter what size their company is. This provides a benefit to my company as a proven solution we can implement across all our client base. The main benefit would be we can streamline VOIP account management across our client base and limit the amount of VOIP systems we have to monitor and administer for our clients. If we have a client requesting a new VOIP system we are quick to recommend RingCentral. We use RingCentral for our own company and highly recommend RingCentral MVP for all our clients.

What do you like best about the product?

We find the service to be very reliable, and very easy for the end-users to activate and use. Being able to use both the softphone apps as well as deskphones, interchangeably, is a huge benefit.

What do you dislike about the product?

The only downsides with this service is that customer support can be lacking. It can be very challenging to actually get any responses from support, and the online documentation is only helpful sometimes, for the most basic/general of scenarios or issues. Anything more complicated, particularly issues/delays relating to porting of numbers, requires direct support and that is not always easy to get.

What problems is the product solving and how is that benefiting you?

This service solves the problems of having users tied to their desks in order to make and receive phone calls on legacy phone systems, freeing them up to handle calls from anywhere using softphone apps on PCs and/or smartphones, while also still supporting the use of optional deskphones for those users that prefer them.

This service also provides robust and detailed call flow/handling options that have satisfied even the most complicated of user requests.

What do you like best about the product?

We are a small, family-owned & operated service company that is growing rapidly. A recent move forced us to consider our phone provider options, and we are so happy to have found RingCentral. We thought we were getting a phone service, but this is so much more. The system has effectively laid a communications groundwork between administrative staff, operational staff, and customers that will streamline our company growth. What's even better is a price point that is within reach of a small growing business. Here is what we love about RingCentral:

1) Customer Service - RingCentral clearly has its support team set up in such a way that they are able to work with customers to troubleshoot solutions in a timely, thorough fashion. We have never worked with a vendor that is this responsive to our needs or communicative about the steps we need to take to solve an issue.

2) Onboarding - RingCentral's sales & onboarding teams helped us to find the right solutions for US, and then helped us seamlessly implement them into our operations. It took us no longer than 2 days to feel that we had mastered everything we needed.

3) Versatility - We are currently an office of 2 with 9 Field Technicians. RingCentral is suited just as well for us as an office of 50. In fact, RingCentral helps us to do the jobs of 4-5 people with just two. On a related note, the integrations have help us to streamline our workflow, and the software pairs beautifully with Microsoft 365.

4) Scalable/Sustainable Growth - As we grow, we will be able to add more lines with no fuss. The how-to videos and great customer service will be helpful as we hire more people because it will reduce training costs. The system is easy to learn even for those who have rather outdated technological experience. The interface is clean and user-friendly, reducing the amount of time it will take our new employees to learn and use it effectively. All of the features are accessible, but do not get in the way if you are only ready to use some of them as a business. We are also able to license (for free) the messaging portion of the software to our field technicians.

RingCentral excels in several areas, all of which have improved the quality of service we are able to provide AND reduced our overhead costs. We highly recommend them for any small business, growing or not.

What do you dislike about the product?

We would have liked to be able to use RingCentral for email marketing or at least for sending email announcements so that it could be our central communications hub for all our customers.

What problems is the product solving and how is that benefiting you?

Other than what I mentioned in the product rating, RingCentral MVP has reduced the cognitive load required to handle our customer base as well as inter-company communications because it keeps everything in one place and is so user-friendly. We used to also have problems with receiving customer support with Comcast Business that have all but been eliminated by switching to RingCentral. As our other vendors switch to primarily video calling for meetings, we now have a great platform to do that with. We also were concerned about the costs of moving our business, but we pay less now for phone service than we used to and have SO many more features.

What do you like best about the product?

Excellent support when needed. Easy and accessible platform.

What do you dislike about the product?

Some layout and UX design choices could be improved.

What problems is the product solving and how is that benefiting you?

They allow us to manage the Call Center without the need for a dedicated VOIP admin.

What do you like best about the product?

RingCentral is convenient to have, it eliminates having a separate phone for work. With the phone app, we never miss a call. All work business is conducted in one platform for calls, meetings, and text messaging. The efficiency of this product allows my team to archive all this data for compliance monitoring. When working remotely having the desktop app is helpful when receiving and transferring calls. It lets me see if the associate is on a call or not.

What do you dislike about the product?

It would be nice to have "HUD" capability on the mobile phone app. This helps when transferring calls I can see if the team member is available or on the other line. It would also be helpful to have a better Salesforce Lightning integration to effectively log calls.

What problems is the product solving and how is that benefiting you?

At this time we are not experiencing any problems.

What do you like best about the product?

The customer support from Ring Central is outstanding. The wait time surpasses that of other VOIP companies, and the technicians are highly knowledgeable. They ensured that all my queries were addressed perfectly. Every time I sought support, Ring Central consistently provided the best assistance. Additionally, their post-support follow-up is commendable.

What do you dislike about the product?

One of the potential downside of RingCentral that we experience is that some users have reported occasional issues with call quality, such as dropped calls or audio disruptions. While RingCentral strives to provide a reliable service, occasional technical glitches may impact the user experience.This performance can be influenced by factors such as internet connectivity and network conditions, as we just upgraded our Internet connection speed.

What problems is the product solving and how is that benefiting you?

Cost saving, enhanced productivity and reliability, these are very essential to our business and Ring Central catered them all to us.

What do you like best about the product?

Integration to our ATS and supportive customer support.

What do you dislike about the product?

Transcription of live phone calls.......

What problems is the product solving and how is that benefiting you?

Phone call transciption.

What do you like best about the product?

Being able to text clients! I love that feature, our Care Givers dont alwys check their emails, sobeing able to send a text, I am sure to get a response.
Customer Support has alwys been very helpful!
AND being able to send a fax is another great feature!
The mobile version is easy uo use and easy to transfer calls to others as well

What do you dislike about the product?

Honestly, there is not anything that I can say that I dont like!

What problems is the product solving and how is that benefiting you?

WEe all work remmote and being able to stray connected with RingCentral has mad our work life a lot easier

What do you like best about the product?

We use RingCentral as our company lines. Employees are able to see a call come through on their computer as well as it rings simultanious on their cell phones. Employees can easily answer on one device and switch to the other mid phone call. The ease of RingCentral is unmatchable.

What do you dislike about the product?

The cost unfortunately. We wish it was cheaper. It's hard for a start up company to afford it.

What problems is the product solving and how is that benefiting you?

We don't have to blast our personal phone numbers to our customers. We are able to have a business line without the hard wiring.

What do you like best about the product?

Complete flexibility with respect to telephonic communication. Plus, the auto-announcement has led to a virtual cessation of unsolicited sales and robocalls.

Being late-comers to VoIP, we needed some hand-holding from Customer Support -- always obliging and thorough. This allowed us to get up and running very quickly.

The Ring Central cell phone app affords us complete access to our phone system from just about anywhere, and transcription of voicemail messages has proven to be extremely useful.

What do you dislike about the product?

I wouldn't exactly characterize this as a dislike. Ring Central is so feature-rich, I have a feeling we are probably missing out on something that might prove helpful, if we knew what it was. Unfortunately, the press of business and the lack of time has prevented us from digging in further.

What problems is the product solving and how is that benefiting you?

Comprehensive telephone communication are far better using Ring Central than with any previous provider.