RingCentral
RingCentralReviews from AWS customer
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Fantastic phone service!!!
What do you like best about the product?
I like being able to use phone, fax and text! And the ability to fax, while I am on the phone is a GAMECHANGER for me!!
What do you dislike about the product?
really, nothing at this point....it is hard to complain about much
What problems is the product solving and how is that benefiting you?
I have to fax Forms to the IRS while I am on the phone, and being able to do that all from my desk, without having to get up and go to the fax machine, while the IRS Rep waits on the phone is a gamechanger for my practice!!
great constumer service
What do you like best about the product?
quick response when we require to meet a different standart.
What do you dislike about the product?
nothing really. MVP is a great product, well serviced.
What problems is the product solving and how is that benefiting you?
It provides an affordable solution and quick set up to meet our needs.
Simple to setup and excellent service
What do you like best about the product?
The easy of use to access a large number of features
What do you dislike about the product?
I wish there were more numbers available in my area code for my fax line.
What problems is the product solving and how is that benefiting you?
Cloud infrastructure based phone system.
Dependable and Affordable
What do you like best about the product?
Our company has used RingCentral for nearly 10 years and could not be more pleased with the dependable, affordable service. It has met all of our telecommunication needs, especially during the pandemic. The customer service is outstanding and we highly recommend RingCentral.
What do you dislike about the product?
I can't think of anything that I dislike about RingCentral MVP.
What problems is the product solving and how is that benefiting you?
Having a centralized phone system is important for our small business and RingCentral met those needs in a dependable, affordable manner.
Expect to pay more for low quality service
What do you like best about the product?
They have to capabilities we require to run our business.
What do you dislike about the product?
I had a significant and unexpected charge on my bill for the last 3 months. And for the last 2 months, I have emailed my account rep 4 times and still have answer on the extra charge. I got one email saying she is looking into it but still have not recieved a response.
From the start, this company has been very misleading and went back on their word during negotiations. Expect to pay more for low quality service.
From the start, this company has been very misleading and went back on their word during negotiations. Expect to pay more for low quality service.
What problems is the product solving and how is that benefiting you?
They were supposed to provide a value based solution for our use case but will all the additional costs that they cannot explain, there is no benefit.
Excellent Customer Service
What do you like best about the product?
I am pleased with the customer service, I have used their assistance a lot this year, and have appreciated every person that has helped me. I do like the direct line, I have had a few different phone numbers given to me, but receive faster assistance from what i believe is a premium line.
What do you dislike about the product?
The online search system has not been very helpful, it is either outdated, or the search words/keywords need to be specific to what ring central would identify. If I am trying to find help on something, I need to know exactly what it is called before I can search it. Even so, I have been on a help page that gave me directions that would never have worked, I looked for so long to find the items it was suggesting, and I never would have found them on my own. I needed to have a person walk me through the steps, it was much more complicated than outlined.
What problems is the product solving and how is that benefiting you?
It is consistently making phone service easier and more reliable.
Very easy
What do you like best about the product?
Quick technical support
Very easy to use
Very easy to use
What do you dislike about the product?
The price of the licences
Can be tempromental
Can be tempromental
What problems is the product solving and how is that benefiting you?
Help our clients
Easy to use
What do you like best about the product?
I find that the service easy to use and always helpful
What do you dislike about the product?
We currently do not have any dislikes, maybe in the future we will have some better feedback
What problems is the product solving and how is that benefiting you?
Phone system is easy to use, manage and adjust if needed
Great service
What do you like best about the product?
It's so convenient to be able to send a fax and receive them in record time.
What do you dislike about the product?
Sometimes it doesn't send enough attachments
What problems is the product solving and how is that benefiting you?
Convenient to use fax services
Great product and great service.
What do you like best about the product?
Easy to use. Call quality is good. The customer service is outstanding. The features are wonderful. It saves us money and was easy to integrate and implement.
What do you dislike about the product?
I don't have anything that I don't like at this point.
What problems is the product solving and how is that benefiting you?
Our previous provider was creating issues with our technology. RingCentral has solved that issue.
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