What do you like best about the product?

I really like that Ring Central is very flexible allowing us to get new numbers and extensions as we grow. I also like that we can utilize the same number for both phone and faxes and RC handles them appropriately automatically. Ring Central also has excellent customer service and were professional and efficient when I've had to contact them.

What do you dislike about the product?

One area I feel could be improved is the contacts section. It is difficult to enter a business as a contact as the number will be displayed rather than the business name.

What problems is the product solving and how is that benefiting you?

Ring Central allows us the flexibility we need to expand and add additional extensions and numbers as needed. This is quick and seamless; allowing us to move efficiently.

What do you like best about the product?

Faxing and the transcribed voice messages

What do you dislike about the product?

There are no downsized. This program is perfect.

What problems is the product solving and how is that benefiting you?

the ease of faxing and making calls.

What do you like best about the product?

ease of use for GUI, natural feel for users

What do you dislike about the product?

Administration is clunky, service migration is worst in class for price point. Billing is arcane and non-intuitive.

What problems is the product solving and how is that benefiting you?

Better calling platform than our last. Users love it.

What do you like best about the product?

I really like the call recording aspect - It allows for us to review sales calls and learn from them. Integration went pretty smooth other than setting up out texting campaign.

What do you dislike about the product?

Have not found a feature we don't like as of yet. We are new to RingCentral.

What problems is the product solving and how is that benefiting you?

None as of yet.

What do you like best about the product?

I can easily call to reach Customer service. I get a human on the phone right away, and they are able to walk me through each step. We have our account very perosnalized/customized, and customer service has made that easy to set up as needed

What do you dislike about the product?

Sometimes long time to hear back from sales rep on issues regarding trial period

What problems is the product solving and how is that benefiting you?

Had a different phone provider, where I had a very difficult time reahcing customer service to resolve ANYTHING

What do you like best about the product?

What I like most about RingCentral MVP is the ease of use of the software. The most common everyday functions are very easy to access. Customer service is also top-notch. I use this admin panel daily and it's reduced administrative tasks by 20% compared to other similar products.

What do you dislike about the product?

Some of the menu's can be a bit confusing. It' can be cumbersome to find certain customizations requiring several clicks and submenus.

What problems is the product solving and how is that benefiting you?

We have problems with business continuity. This allows users to receive calls when at home or on the go.

What do you like best about the product?

RingCentral is simple to set up and has a wide range of flexibility for call flow setup. We use RingCentral MVP for small 2-person offices all the to large 100+ staff multi-site companies. The ability to use the main company number for both calls and faxing is also a great selling point as many clients do not want to maintain two separate numbers for calls and faxing.

What do you dislike about the product?

There seems to be a disconnect of service from the base support to second-tier, partner support. I appreciate having a partner account to get to the second-tier partner support as they are more knowledgeable and give me better issue resolution than the base support. I typically have my customers send me their questions so I can leverage partner support instead of having the customer call the base support.

What problems is the product solving and how is that benefiting you?

RingCentral MVP solves the problem of having multiple systems to manage calls, faxes, and texting. RingCentral also provides simple to complex call flow configuration to help a variety of clients, no matter what size their company is. This provides a benefit to my company as a proven solution we can implement across all our client base. The main benefit would be we can streamline VOIP account management across our client base and limit the amount of VOIP systems we have to monitor and administer for our clients. If we have a client requesting a new VOIP system we are quick to recommend RingCentral. We use RingCentral for our own company and highly recommend RingCentral MVP for all our clients.

What do you like best about the product?

We find the service to be very reliable, and very easy for the end-users to activate and use. Being able to use both the softphone apps as well as deskphones, interchangeably, is a huge benefit.

What do you dislike about the product?

The only downsides with this service is that customer support can be lacking. It can be very challenging to actually get any responses from support, and the online documentation is only helpful sometimes, for the most basic/general of scenarios or issues. Anything more complicated, particularly issues/delays relating to porting of numbers, requires direct support and that is not always easy to get.

What problems is the product solving and how is that benefiting you?

This service solves the problems of having users tied to their desks in order to make and receive phone calls on legacy phone systems, freeing them up to handle calls from anywhere using softphone apps on PCs and/or smartphones, while also still supporting the use of optional deskphones for those users that prefer them.

This service also provides robust and detailed call flow/handling options that have satisfied even the most complicated of user requests.

What do you like best about the product?

We are a small, family-owned & operated service company that is growing rapidly. A recent move forced us to consider our phone provider options, and we are so happy to have found RingCentral. We thought we were getting a phone service, but this is so much more. The system has effectively laid a communications groundwork between administrative staff, operational staff, and customers that will streamline our company growth. What's even better is a price point that is within reach of a small growing business. Here is what we love about RingCentral:

1) Customer Service - RingCentral clearly has its support team set up in such a way that they are able to work with customers to troubleshoot solutions in a timely, thorough fashion. We have never worked with a vendor that is this responsive to our needs or communicative about the steps we need to take to solve an issue.

2) Onboarding - RingCentral's sales & onboarding teams helped us to find the right solutions for US, and then helped us seamlessly implement them into our operations. It took us no longer than 2 days to feel that we had mastered everything we needed.

3) Versatility - We are currently an office of 2 with 9 Field Technicians. RingCentral is suited just as well for us as an office of 50. In fact, RingCentral helps us to do the jobs of 4-5 people with just two. On a related note, the integrations have help us to streamline our workflow, and the software pairs beautifully with Microsoft 365.

4) Scalable/Sustainable Growth - As we grow, we will be able to add more lines with no fuss. The how-to videos and great customer service will be helpful as we hire more people because it will reduce training costs. The system is easy to learn even for those who have rather outdated technological experience. The interface is clean and user-friendly, reducing the amount of time it will take our new employees to learn and use it effectively. All of the features are accessible, but do not get in the way if you are only ready to use some of them as a business. We are also able to license (for free) the messaging portion of the software to our field technicians.

RingCentral excels in several areas, all of which have improved the quality of service we are able to provide AND reduced our overhead costs. We highly recommend them for any small business, growing or not.

What do you dislike about the product?

We would have liked to be able to use RingCentral for email marketing or at least for sending email announcements so that it could be our central communications hub for all our customers.

What problems is the product solving and how is that benefiting you?

Other than what I mentioned in the product rating, RingCentral MVP has reduced the cognitive load required to handle our customer base as well as inter-company communications because it keeps everything in one place and is so user-friendly. We used to also have problems with receiving customer support with Comcast Business that have all but been eliminated by switching to RingCentral. As our other vendors switch to primarily video calling for meetings, we now have a great platform to do that with. We also were concerned about the costs of moving our business, but we pay less now for phone service than we used to and have SO many more features.

What do you like best about the product?

Excellent support when needed. Easy and accessible platform.

What do you dislike about the product?

Some layout and UX design choices could be improved.

What problems is the product solving and how is that benefiting you?

They allow us to manage the Call Center without the need for a dedicated VOIP admin.