RingCentral
RingCentralReviews from AWS customer
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Great use of software
What do you like best about the product?
The SMS auto Reply is a great added feature that our users will love!
What do you dislike about the product?
With the new additions, I don't see anything just yet that I dislike.
What problems is the product solving and how is that benefiting you?
It allows you to listen to recordings and the use of AI is great. RC/RingSense is currently solving issues with integration.
RingCentral is a highly competent ever evolving comm platform
What do you like best about the product?
I like that RingCentral gives me options to separate my business/personal life while still having access to phone, advanced video meetings, SMS and so forth. I love that I can setup call trees and not just have direct separate lines. I also love that it does cost me to have extra simultaneous incoming calls like a physical phone system, and that improvements happen relatively quickly even if not in each category.
What do you dislike about the product?
I dislike that I get spammed via SMS on our queue and can't reply as the queue. I wish it would integrate better with rival platforms like Google Chat or Google Meet, so our users who don't have need of a phone can still find coworkers in their directory and communicate together better.
What problems is the product solving and how is that benefiting you?
It allows us to have separate business and private lines, run analytics on things run through the platform and conduct high level video calls if needed. Unfortunately, we have a dwindling number of users who need a phone, and others opt to use Google Meet over RingCentral for client calls if they have the capabilty to join a Meet due to familiarity as far as I can determine.
Learnable
What do you like best about the product?
The platform is fairly easy to navigate and configure.
What do you dislike about the product?
The reporting doesn't provide all data that would be needed for tracking agent progress.
What problems is the product solving and how is that benefiting you?
For the most part, routing calls to departments through customer selections in the IVR.
Great experience with Ring Central
What do you like best about the product?
User Interface is easy to understand and navigate.ort
What do you dislike about the product?
Phone support is not easily accessible when needing immediate assistance.
What problems is the product solving and how is that benefiting you?
It solves call queues, voicemail, call transer
Great Product for our Business Environment
What do you like best about the product?
We've had great success using RingEX. They offer routine updates and enhancements. The application is easy to use, and customer support is quick to help when needed.
What do you dislike about the product?
Like any VoIP service, you need stable, good-quality internet/Wi-Fi.
What problems is the product solving and how is that benefiting you?
Ease of use, mobile and remote capabilities.
I've been a user for over 10 years and have never skipped a beat.
What do you like best about the product?
It's easy to use, very realiable and flexible
What do you dislike about the product?
Nothing. I like how it works and it satifies all my needs
What problems is the product solving and how is that benefiting you?
Call forwarding is th best benefit I use
Very easy to use platform and very easy to set up
What do you like best about the product?
Call recording and ease of access. It is extrememly easy to set up the IVR and call flow as well
What do you dislike about the product?
I wish we could hold the recording for more than 90 days
What problems is the product solving and how is that benefiting you?
Much easier to scale with this product as opposed to hardwired phone lines
Love Ring Central being very user friendly
What do you like best about the product?
Ring Central is extremely user friendly!
What do you dislike about the product?
I dislike that you have to have the app running in the background of your cell phone for it ring through.
What problems is the product solving and how is that benefiting you?
The problem RingEX solves is being able to take my phone anywhere.
Good phone system, easy to manage
What do you like best about the product?
the system is easy to manage and has had no interruptions in service in our 2+ years on it.
What do you dislike about the product?
while easy to manage, sometimes some features are a little complex but the few times I've reached out to support they've been very helpful.
What problems is the product solving and how is that benefiting you?
modernizing our phone system and keeping it modern
Great
What do you like best about the product?
I love all new sections of RingEX and excited to use from now on.
What do you dislike about the product?
none as of now. everthing is good and we love it so far
What problems is the product solving and how is that benefiting you?
none at the moment
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