RingCentral
RingCentralReviews from AWS customer
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Convenient & Efficient
What do you like best about the product?
RingCentral is convenient to have, it eliminates having a separate phone for work. With the phone app, we never miss a call. All work business is conducted in one platform for calls, meetings, and text messaging. The efficiency of this product allows my team to archive all this data for compliance monitoring. When working remotely having the desktop app is helpful when receiving and transferring calls. It lets me see if the associate is on a call or not.
What do you dislike about the product?
It would be nice to have "HUD" capability on the mobile phone app. This helps when transferring calls I can see if the team member is available or on the other line. It would also be helpful to have a better Salesforce Lightning integration to effectively log calls.
What problems is the product solving and how is that benefiting you?
At this time we are not experiencing any problems.
Best VOIP service
What do you like best about the product?
The customer support from Ring Central is outstanding. The wait time surpasses that of other VOIP companies, and the technicians are highly knowledgeable. They ensured that all my queries were addressed perfectly. Every time I sought support, Ring Central consistently provided the best assistance. Additionally, their post-support follow-up is commendable.
What do you dislike about the product?
One of the potential downside of RingCentral that we experience is that some users have reported occasional issues with call quality, such as dropped calls or audio disruptions. While RingCentral strives to provide a reliable service, occasional technical glitches may impact the user experience.This performance can be influenced by factors such as internet connectivity and network conditions, as we just upgraded our Internet connection speed.
What problems is the product solving and how is that benefiting you?
Cost saving, enhanced productivity and reliability, these are very essential to our business and Ring Central catered them all to us.
GREAT PHONE CALL APP
What do you like best about the product?
Integration to our ATS and supportive customer support.
What do you dislike about the product?
Transcription of live phone calls.......
What problems is the product solving and how is that benefiting you?
Phone call transciption.
Easy to use phone system with great features
What do you like best about the product?
Being able to text clients! I love that feature, our Care Givers dont alwys check their emails, sobeing able to send a text, I am sure to get a response.
Customer Support has alwys been very helpful!
AND being able to send a fax is another great feature!
The mobile version is easy uo use and easy to transfer calls to others as well
Customer Support has alwys been very helpful!
AND being able to send a fax is another great feature!
The mobile version is easy uo use and easy to transfer calls to others as well
What do you dislike about the product?
Honestly, there is not anything that I can say that I dont like!
What problems is the product solving and how is that benefiting you?
WEe all work remmote and being able to stray connected with RingCentral has mad our work life a lot easier
Highly Recommend!!
What do you like best about the product?
We use RingCentral as our company lines. Employees are able to see a call come through on their computer as well as it rings simultanious on their cell phones. Employees can easily answer on one device and switch to the other mid phone call. The ease of RingCentral is unmatchable.
What do you dislike about the product?
The cost unfortunately. We wish it was cheaper. It's hard for a start up company to afford it.
What problems is the product solving and how is that benefiting you?
We don't have to blast our personal phone numbers to our customers. We are able to have a business line without the hard wiring.
Voice Over IP -- The Way it Should Be
What do you like best about the product?
Complete flexibility with respect to telephonic communication. Plus, the auto-announcement has led to a virtual cessation of unsolicited sales and robocalls.
Being late-comers to VoIP, we needed some hand-holding from Customer Support -- always obliging and thorough. This allowed us to get up and running very quickly.
The Ring Central cell phone app affords us complete access to our phone system from just about anywhere, and transcription of voicemail messages has proven to be extremely useful.
Being late-comers to VoIP, we needed some hand-holding from Customer Support -- always obliging and thorough. This allowed us to get up and running very quickly.
The Ring Central cell phone app affords us complete access to our phone system from just about anywhere, and transcription of voicemail messages has proven to be extremely useful.
What do you dislike about the product?
I wouldn't exactly characterize this as a dislike. Ring Central is so feature-rich, I have a feeling we are probably missing out on something that might prove helpful, if we knew what it was. Unfortunately, the press of business and the lack of time has prevented us from digging in further.
What problems is the product solving and how is that benefiting you?
Comprehensive telephone communication are far better using Ring Central than with any previous provider.
Product seems to be good, but setup was below expectations.
What do you like best about the product?
That it is a VOIP/internet phone, and we can have handsets on each of our desks.
What do you dislike about the product?
Once we signed the contract, it was difficult to get everything set up. I couldn't get the salesperson to finish the setup like she said she would do. Only concerned up until the contract signed. She finally stopped responding, and I had to call in to get any service.
What problems is the product solving and how is that benefiting you?
We can each have our own voicemail and stop having calls on our personal cell phones.
Much better than Verizon One!
What do you like best about the product?
I love how versatile RingCentral has been. We have been able to condense three different platforms into one.
What do you dislike about the product?
I think the biggest thing would be adding contacts for the company and it only adds them as a personal contact.
What problems is the product solving and how is that benefiting you?
We are able to track everything and make sure people are actually doing what they are supposed to when working and ensuring it is done ethically and by our standards.
Simplified and Robust Processes of communication
What do you like best about the product?
I like the text, and efax functionality.
What do you dislike about the product?
time to figure out compliance for new features I do not need.
What problems is the product solving and how is that benefiting you?
It has improved client and tutor communication.
Digital Number for your Business
What do you like best about the product?
Easy to use and if i talk about setup is vey confortable business or toll free number are included and operates seamlessly across desktop, Phone, Tablet numerous integrations are available. if i talk about options. Hold option. Extention option any many more.
What do you dislike about the product?
Currently, I am facing a issue that is green call button automaticlly turens into blind and whenever i try to call they said (we are facing some kind of issue try later). i face Two to three times a day.
What problems is the product solving and how is that benefiting you?
You dont have to spend to much time of your configuration setup is very easy to use.
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