RingCentral
RingCentralReviews from AWS customer
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RingCentral is a cloud communications platform offering telephony and contact center capability
What do you like best about the product?
Ease of use , good features , easy to implement
What do you dislike about the product?
Customer Support -- Proactive update of the Priority incident is not provided, you need to reach out to Ring Central to get the information of latest outage.
What problems is the product solving and how is that benefiting you?
Since it is a cloud solution we don't have to take care of infrastructure and frequent update of application.
Very positive, user friendly.
What do you like best about the product?
The system overall has the best options to work with - be it call id, history, the data it shares as per business requirements. Easy communication.
What do you dislike about the product?
None as of now as I have been only using the RingCentral for past 6 months
What problems is the product solving and how is that benefiting you?
Identifies customer details , easy to address and prepare for further communication
Excellent Service
What do you like best about the product?
Ease of Integration.
Ease of Implementation.
Easee of Use.
Customer Support.
Number of Features
Ease of Implementation.
Easee of Use.
Customer Support.
Number of Features
What do you dislike about the product?
Infrequent outages and call quality issues.
What problems is the product solving and how is that benefiting you?
Enhancing the communication ability
Reliable and Efficient
What do you like best about the product?
Customer support. Our support managers are very responsive and the software is very easy to use.
What do you dislike about the product?
The admin console is a bit cluttered. I would like it to be a bit more simple.
What problems is the product solving and how is that benefiting you?
The flexibility it provides as a call center solution. You could have multiple ways to take calls.
Great Usability, for all Flavors of Users
What do you like best about the product?
Push to talk, RC Video (Meetings), and my phone are all consolidated. Not mushed together (as one might assume), but consolidated in a way that allows all 3 services to be used efficiently.
What do you dislike about the product?
It's ability to capture some analytics that Contact Center would capture in it's reports.
What problems is the product solving and how is that benefiting you?
It's solving the PMO side of my day. I can manage my tasks, my calendar, my chats, my phone, my channels, all in one app. Teams may do the same thing, but RC has the better UI.
Cooporate experience
What do you like best about the product?
Versitil and convinience, I could make phone call on any device that I have access and log in.
What do you dislike about the product?
It is a big application to be downloaded and it takes some time in many cases.
What problems is the product solving and how is that benefiting you?
Communicatons has been easier, since we have the desktop application, no need for a deskphone in many cases.
All inclusive team management tool!
What do you like best about the product?
The best part of Ring Central is that there are so many applications that serve all are needs. Phone calls,fax, text messaging, chat , video meetings, task creation are just some of the options that we take advantage.
What do you dislike about the product?
The only thing missing is an integration with Calendly.
What problems is the product solving and how is that benefiting you?
Prior to Ring Central, different teams used differnt platforms to get their work done. Collaboration was very difficult. Ring Central solved that for us.
I have been using the system since more than a year now and had an amazing experience. User-friendly
What do you like best about the product?
It is easy to manage and allow the team memebers across the country to reach out convinently. Desktop app with audio and video capability makes the work super easy. In case of any need customer support is alwys available.
What do you dislike about the product?
There is nothing that I dislike about the system. It has made the integration and implementation job so easy for all our brands. All the teams are frequently using it in there daily routine.
What problems is the product solving and how is that benefiting you?
We are handling our clients and customers calls for various purposes like bookings and customer service.
Looking for Cloud based Business Phone System - Ring Central is the best
What do you like best about the product?
Amazing cloud-based dedicated solution for High-Quality Phone Calls, Messages, mobile app-friendly implementation, and customer support which is Integrated with reliable, redundant UCaas and CCassd capabilities for contact center solutions perfectly. We haven't heard noise since we migrated to the Ring Central Phone System. Highly Recommended!
What do you dislike about the product?
It's a great System that provides us with the best Phone system solution, however, I do not see the option of handling multiple calls at once.
What problems is the product solving and how is that benefiting you?
Reliable, redundant Business Phone System Platform which gives us amazing customer experience
Intuitive to use and manage
What do you like best about the product?
The control you have as an administrator.
What do you dislike about the product?
The update push sometimes crashes the application.
What problems is the product solving and how is that benefiting you?
Migrated from Physical phones to SoftPhones was easy because of Ringcentral MVP. We don't have to worry about physical phones disconnecting anymore.
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