RingCentral
RingCentralReviews from AWS customer
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Amazing Platform!
What do you like best about the product?
We have been using RingCentral for a few years now and enjoy it. The platform is stable and we can easily access our call logs and records as needed. The system is user friendly enough that it doesn't require us to contact support. Integration was fairly easy as far as these platforms go. We use this platform daily for our business operations and it's allowed us to provide a greater customer experience
What do you dislike about the product?
The marketing calls are a little frustrating but they're easily ignored.
What problems is the product solving and how is that benefiting you?
Now we have all of our team under the same umbrella. We can call and text, so my staff no longer has to use their personal cell phones. This cuts down immensely on the team being bothered after hours, and being able to record all incoming and outgoing calls allows us to protect our team if there's ever a discrepancy about what information we provided. Being able to text has also been a godsend, as we are able to communicate with our clients in the most modern methods available. It's such a fantastic platform!
Took a while to get set up. However, fairly simple to maintain.
What do you like best about the product?
I like the ability to add an 800 number as a one stop shop. This allowed to enhance the professional presentation for our company.
What do you dislike about the product?
When I had an issue, I opened a ticket and received a response 3 days later. After speaking to the tech, I was advised of the toll free number for tech support. This should be easier to navigate.
What problems is the product solving and how is that benefiting you?
The ability to not miss potential sales calls.
Best application
What do you like best about the product?
This application help us a lot to reach worker's at US while recruiting. And we can also make conference calls within this. When we had an issue the resolution team are very helpful and supportive to clear it up.
What do you dislike about the product?
The cost/budget is high so that our company used to ask us to convey the text in simple way. So, budget is the main concern on this one and as the company norms we're working with this application.
What problems is the product solving and how is that benefiting you?
Connecting with people, worker's made easy over this application. It is very friendly application in easy connecting with candidates at my work place. It have easy calls, conference calls, text messages as well.
Using for Calls and Faxes
What do you like best about the product?
easy to learn - easy to acces what you need!
What do you dislike about the product?
Storring phone numbers can be confusing - not understanding
What problems is the product solving and how is that benefiting you?
all access is right there together
Terrible reception and audio
What do you like best about the product?
It tracks my calls in order to validate my working commitment of what is expected of me daily.
What do you dislike about the product?
Very few clients can hear me. I rarely hear it ring or notify. I cannot hardly make or receive calls at home.
What problems is the product solving and how is that benefiting you?
Tracking my calls validating work expectations.
Best user friendly Dialer
What do you like best about the product?
The thing i like the best about it that its very easy to get start with. The user interface and experience is amazing and it provides many features which you expect in high end dialers.
What do you dislike about the product?
Sometimes there's a disconnection during call and somethines there's noice distortion. The customer support also need some work on their timeliness response.
What problems is the product solving and how is that benefiting you?
My problme was how to get started. RingCentral solved that by making the process so easy that i was able to get my dialer started in no time. Plus its very user frindly and a normal business guy with no technical experience can easily use it.
Reliable Easy To Use Phone Service
What do you like best about the product?
I can call, fax, text and do video meetings
What do you dislike about the product?
Customer service can be challenging sometimes reaching the correct person.
What problems is the product solving and how is that benefiting you?
One application to use for communicating via multiple channels.
Great platform to get in communication with your team
What do you like best about the product?
The video conference quality for all your team
What do you dislike about the product?
There is no way to send voice messages, just in writing
What problems is the product solving and how is that benefiting you?
Communicating, coordinating, and sending orders to other team members.
Amazing serivce
What do you like best about the product?
It's a beneficial application, that helps me to communicate with my customers, it always has a good connection and a bunch of tools that can be integrated into other software you are using.
What do you dislike about the product?
To be honest I'm pretty happy with the service that RingCentral provides. Maybe need to add more "lines" that I can keep on hold? But, I'm pretty sure it can be solved.
What problems is the product solving and how is that benefiting you?
As a business, we have to have an opportunity to get in touch with our customers very fast. RingCentral provides this service and it's really great. We are happy, Customers are Happy.
Great Product that does perform to its expectation
What do you like best about the product?
Ring Central is helpful when it comes to using the Im feature within the office colleuges
What do you dislike about the product?
Ring Central Tech Support can sometimes be a little hard to deal with due to the instance that you are calling about sometimes the level l tech can't anwer right away so then it can take awhile to get to the correct person to help fix the on going issue.
What problems is the product solving and how is that benefiting you?
Seems like when you call into Partner Support that the level of techs that a person reaches is getting better in solving the issue more in a timly manner to the point of which that the customer is satisfied
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