RingCentral
RingCentralReviews from AWS customer
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After 15 minutes of waiting on chat again... it was just too much...
What do you like best about the product?
The initial salesperson that signed me up was very nice. Everyone was super quick to call me back and super helpful when I was starting out...
Unfortunately it went straight downhill from there.
Unfortunately it went straight downhill from there.
What do you dislike about the product?
They do not service you as a customer.
* The setup is clunky
* The admin panel is difficult to use
* You can't get someone to help you if you have any kind of question
Chat takes 20 minutes to pick up and then they ask you another question and that takes them 10 minutes to answer....
and then you repeat the process over and over.
So the slightest little problem takes a minimum of an hour to resolve.
My last challenge was a small one but it took a period of 3 days and about 5 hours and still no resolution - I eventually figured it out myself.
The final straw was when I had a very small question on using the admin panel.
After 15 minutes of waiting on chat again... it was just too much. I have a business to run, this service was sucking away my most precious resource - TIME.
I had to cancel. If your phone service is not working and you can't get anybody at the company to help you, you really don't have a phone service. Do you?
Then to add insult to injury, they connected me up with the cancellation department.
And the person and cancellations... Was not nice.
They tried to tell me that they had a contract and I couldn't cancel.
It was an unbelievably unpleasant experience.
I cannot recall another supplier in recent memory who is treated me with so much disdain after having giving me such horrible service.
I would advise you to steer clear as far as you can away from this company.
* The setup is clunky
* The admin panel is difficult to use
* You can't get someone to help you if you have any kind of question
Chat takes 20 minutes to pick up and then they ask you another question and that takes them 10 minutes to answer....
and then you repeat the process over and over.
So the slightest little problem takes a minimum of an hour to resolve.
My last challenge was a small one but it took a period of 3 days and about 5 hours and still no resolution - I eventually figured it out myself.
The final straw was when I had a very small question on using the admin panel.
After 15 minutes of waiting on chat again... it was just too much. I have a business to run, this service was sucking away my most precious resource - TIME.
I had to cancel. If your phone service is not working and you can't get anybody at the company to help you, you really don't have a phone service. Do you?
Then to add insult to injury, they connected me up with the cancellation department.
And the person and cancellations... Was not nice.
They tried to tell me that they had a contract and I couldn't cancel.
It was an unbelievably unpleasant experience.
I cannot recall another supplier in recent memory who is treated me with so much disdain after having giving me such horrible service.
I would advise you to steer clear as far as you can away from this company.
What problems is the product solving and how is that benefiting you?
I was using them as my primary phone service as I have a remote Workforce.
RingCentral DigitalLine is a user friendly Dialer
What do you like best about the product?
The best thing about it is its user interface. The overall user experience is very smooth and easy to navigate through. The services like international calling and auto attendant makes it even more sweet.
What do you dislike about the product?
I don't really like the customer support of RingCentral. They're very slow and takes a lot of your time for small issues. Also, The voice quality can be a little better.
What problems is the product solving and how is that benefiting you?
The problme i was facing was to find an easy to use dialer which got solved when i started using the RingCentral DigitalLine. The User experience is awsome and it only takes a few hours to master it.
A good dialer service for international line
What do you like best about the product?
The best thing about the RingCentral DigitalLine is that its designed in a very flexible manner that even a non-IT guy can easily use it. The interface is amazing and the features it provides are terific. From Audio/Video calls to texting, it provides you a seemless experience.
What do you dislike about the product?
There're a few downsides also due to which i had to swiitch to a different service. The audio service face distortion sometimes and their customer support is ridiculously slow and unhelpful.
What problems is the product solving and how is that benefiting you?
The best feature of this digital line is the automation it provides to its customers. From suto attendant to the hold and voicemail system, its very easy to manage your calls without missing even a single one.
Amazing service for beginers
What do you like best about the product?
The best thing about it is that the service is very pocket friendly as compared to the competitors. Its so easy to begin with and the user interface is supper fridnly even a normal computer user can easily understand and navigate through it.
What do you dislike about the product?
The downside of it that many times i get disturbance and distortion during audio calls. This needs to be fixed by the team as this is the only reason i can notice which results the customers to switch to a different service.
What problems is the product solving and how is that benefiting you?
The bigest problme i faced was all other services were costing me too much and they were so complexed to start with. RingCentral gave me the ease to go digital with a very low cost and a very user friendly interface.
A good service for non-technical business persons
What do you like best about the product?
The best thing about the RingCentral DigitalLine is that its very easy to begin with and use. The interface is easy to understand and the onboarding process is also pretty basic. All services like calling, messaging and filesharing are great.
What do you dislike about the product?
There's a noice and distortion problme during calls. And usually i get a lot of random calls from wrong numbers asking for another business which is totally irrelevant.
What problems is the product solving and how is that benefiting you?
The bigest hurdel for me was to start using a digital line service. RingCentral made it so easy to start and use due to its easy on-boarding process and user friendly interface.
Good Experience
What do you like best about the product?
Ring central digital line is very smooth. It doesn't have much issues. No disconnection during the calls. Very good customer service is provided by the company.
What do you dislike about the product?
Ring central digital line portal is not updated very recently. The layout looks like very old. New features must be added into this. I want new design of the portals.
What problems is the product solving and how is that benefiting you?
I donot need hard phone to talk too. No additional power is required as desk phones. No space is required on the table. I do not have to dial manually. Business performance has been increased by this.
A Useful And time saving Dialer
What do you like best about the product?
The best thing about it that its very well designed and structured. The Interface makes it easy to use and the features like, dialing, messaging, browser extension and auto attendant makes its a good service to use.
What do you dislike about the product?
I'm pretty disaapouinted by their support service as they're very hard to reach to. This should be better and quick to improve their overall experience.
What problems is the product solving and how is that benefiting you?
The call rates are too low as compared to the conventional phone. This was the bigest breakthrough for me using this line as its cheaper and gives me a ton of features.
A useful Digital number for your business
What do you like best about the product?
A very good cloud based Gigital number that you can use for a small business. The UI is very User-friendly and you can learn to use it in no times. The Auto attendant, hold, and extension services are the key features of RingCentral DigitalLine.
What do you dislike about the product?
Sometimes you might feel some disturbance in the voice while using the extension. Also, the pricing is a bit high as compared to its compatitors. These aspects can be considers something which the ring central team needs to work on.
What problems is the product solving and how is that benefiting you?
In these days time is everything for a growing business. The best problme solved because of RingCentral DigitalLine is that you don't have to spend too much of your time to purchase, configure and get your work started on it.
Overall a good experience
What do you like best about the product?
Ringcentral overall has many good features but the most I like is group and team messaging.
What do you dislike about the product?
Customer support is where I believe ring central is lacking, however the application itsself is good but I had to wait for a long que when tried to contact the customer support
What problems is the product solving and how is that benefiting you?
My major concern was always team and group messaging, other dialpads does not give that option however ring central digital line is very good and benificial for team messaging
Clear calls
What do you like best about the product?
Easy to use, different sections for each thing that is being used, such as fax, voicemail, text, etc
What do you dislike about the product?
Can only send a certain amount of texts with their new program
What problems is the product solving and how is that benefiting you?
Receiving messages
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