RingCentral
RingCentralReviews from AWS customer
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ringcentral
What do you like best about the product?
it has an SMS feature, calling is good but when you can send sms in bulk, that becomes awesome
What do you dislike about the product?
SMS campaign could be customizable, like saying hello %firstname%
What problems is the product solving and how is that benefiting you?
It helps in seamlessly dialing the customers and sending them sms.
Versatility, Flexibility, and great Customer Support
What do you like best about the product?
We've been able to configure our phone menu structure for our company just how we want it. Anytime I have had a request or issue the customer support line has helped me resolve it. The only thing we haven't been able to do is change the voice on the IVR menu - which is just a nitpick of ours. Overall we've had a great experience.
What do you dislike about the product?
Not being able to upload a MP3 for the IVR menu is a challenge for us, since we'd rather upload a voice that sounds less robotic.
What problems is the product solving and how is that benefiting you?
We now have a company 800 phone number from which we can direct callers to all our branches and sidiary brands.
Fantastic and easy to use
What do you like best about the product?
The call recording to help training with my team
What do you dislike about the product?
sometimes texting doesn't work, inbound messages can get a little mized up
What problems is the product solving and how is that benefiting you?
business numbers
Very efficient VOIP service
What do you like best about the product?
The customer support is great, the calls are clear and easy to connect, and it is very user friendly.
What do you dislike about the product?
Setting it up was very difficult with 10DLC, everything else has been great.
What problems is the product solving and how is that benefiting you?
Great tracking and recording features for my employees.
Positive Experience
What do you like best about the product?
The team at RingCentral has been dedicated to assisting us to the very end. We are still dealing with just a couple of numbers that need to be ported and they are hanging in there and assisting every step of the way.
What do you dislike about the product?
In testing, the IT team did not think that the video conferencing feature was as robust as Microsoft Teams. They did not like that the chat in the video meetings wasn't easily available after the meeting was over.
What problems is the product solving and how is that benefiting you?
RingCentral provided a more stable VoIP solution than our previous provider. It has increased our phone uptime.
The best telephony product around!
What do you like best about the product?
The ability to integrate with Salesforce and auto log all inbound and outbound calls and text messages. Great product!
What do you dislike about the product?
I have 1 legit complaint - the mobile app has spotty reception - it is light years ahead of where it was at, but it is still in need of serious improvement.
My 1 request is that texting should be able to be included in flows. If we could include text messages in our flows using templates, that would be fantastic!
My 1 request is that texting should be able to be included in flows. If we could include text messages in our flows using templates, that would be fantastic!
What problems is the product solving and how is that benefiting you?
Having the ability to integrate our phone/communication system with our crm, salesforce, has been awesome! Everything gets documented! No matter what!
Amazing support
What do you like best about the product?
When I call they are always so nice and resolve my issues in a very professional matter
What do you dislike about the product?
Nothing, I enjoy the product! i have nothing bad to say
What problems is the product solving and how is that benefiting you?
we can comminicate with our clients using ringcentral numbers
HR Manager
What do you like best about the product?
It is easy to use even for new user set up and implementation, we never have any issues. If we do, the tech support team is quick to respond and typically solves problems in real time. There are many readily to use features and plans are accomdating to the needs of the business.
What do you dislike about the product?
Honestly, can't think of any. The SMS TRC set up was a bit cumbersome and annoying, however I understand that is a carrier requirement and not necessarily RingCentral.
What problems is the product solving and how is that benefiting you?
integration with LaborEdge - we are excited!
AMAZING Customer Service
What do you like best about the product?
I have alswys had incredible customer service when I have had to troubleshoot an issue. The representatives are very patient, knowledgeable, and creative thinkers. They will problem solve until the issue is fixed!
What do you dislike about the product?
I find the online interface challenging at times, when I want to change settings. But that is why I appreciate the live customer assistance so much.
What problems is the product solving and how is that benefiting you?
Ring Central has solved outgoing message issues, extensions being reassigned, call forwarding. That is extremely helpful.
Excellent experience with RingCentral.
What do you like best about the product?
Good service. Employees are available to answer to our requests. Good training and certification.
What do you dislike about the product?
All communications from RingCentral are in English only. It should be in French especially for the leads that I find.
What problems is the product solving and how is that benefiting you?
I can receive my phone calls on my desktop, smartphone or softphone. I don't have to run when my phone is ringing
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