RingCentral
RingCentralReviews from AWS customer
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AVOID AT ALL COSTS
What do you like best about the product?
The service worked well for a while, although the settings were finicky.
What do you dislike about the product?
Customer service was atrocious. You had to make a request and wait for a callback from a person in a totally different time zone. If you missed the call, you had to wait for *that agent* to call you back, nobody else. When I canceled and wanted to port my numbers, this was a multi-week saga where I could not get a respnose from anyone. My agent told me I had to speak by phone with the "cancellations team," despite the fact my contract said I could cancel in writing. After I finally completed this process and was assured my contract was canceled, RingCentral has billed me for TWO CONSECUTIVE YEARS of service. I was unable to get a response from anyone at the company and have had to dispute the charges with my credit card company. They are unethical and do not care about customers. Stay away.
What problems is the product solving and how is that benefiting you?
I needed a business phone system and they provided that.
Easy to use
What do you like best about the product?
I love that we can choose where the phone call should be sent, how the phones ring and easily forward calls when needed. Game changer for our business. We previously had an answering service, not only are we saving money but we are also more hands on with our clients.
What do you dislike about the product?
My only complaint so far has to be the amount of spam calls we get. I'm not sure how these could be filtered out better but I am hopeful this improves over time.
What problems is the product solving and how is that benefiting you?
It has solved our issue of answering the phone faster and getting in contact with our customers much sooner than our previous answering service. We have been much more personable with our customers as we have very much enjoyed!
Wouldn't recommend, poor customer service, and contracts autorenewed without advance checkin.
What do you like best about the product?
Budget friendly, has phone app. New account executive who took over my account was helpful
What do you dislike about the product?
Contacting technical support challenging. Alot of bugs over time of use, with dial tones change from normal to sounding like your somewhere international even though location hasn't change. Technical support can takes hours testing and resolving reoccurring issues
Onboarded incorrectly In the initial term and initial account manager left in lurch, and provided incorrect numbers which didn't correspond with actual address. Issue only raised later when new account manager took over account. I've decided to cancel service after 1.5 year, but autorenew clause in contract resulting I'm paying for 7 month, despite no advance warning of autorenewal at time having already completed 12 months. No sense of good will and care surrounding poor support, bugs and incorrect onboarding.
Onboarded incorrectly In the initial term and initial account manager left in lurch, and provided incorrect numbers which didn't correspond with actual address. Issue only raised later when new account manager took over account. I've decided to cancel service after 1.5 year, but autorenew clause in contract resulting I'm paying for 7 month, despite no advance warning of autorenewal at time having already completed 12 months. No sense of good will and care surrounding poor support, bugs and incorrect onboarding.
What problems is the product solving and how is that benefiting you?
Remote working nationally and internationally
They went above and beyond assisting me and made sure I had everything I needed before disconnecting
What do you like best about the product?
How reliable they are, as well as how fast of a response they give. They always provide amazing customer service.
What do you dislike about the product?
I don't dislike anything at all. They always help me with every matter that needed definitely would recommend them
What problems is the product solving and how is that benefiting you?
I am not too sure with this question
Great Service and Product
What do you like best about the product?
The user friendly platform, quick customer service response, and great sales service was what drew us to using Ring Central MVP. Will definitely be recommending.
What do you dislike about the product?
Ring Central does not have a lot of downsides, the only things I can think of is the setting of the automated machine when you first have someone dial in. It can be a little difficult to set up.
What problems is the product solving and how is that benefiting you?
We are an insurance firm that is constantly getting calls that our CSRs must service for our clients. With the help of ring central, we can facilitate it easier and make it efficient.
Frictionless Experience
What do you like best about the product?
I've been a user of RingCentral for almost a decade. When I recently sold my business, I looked around for an alternative for my new business. But RingCentral MVP was simply the most robust and most affordable for a small business. And the customer support to open the account and transition my number was seamless and frictionless. Customer support made it so easy and the follow up was great.
What do you dislike about the product?
For my small business, all is working well.
What problems is the product solving and how is that benefiting you?
I was looking for a system that aligns with my professional brand, but is convenient to use, mobile, and affordable. RingCentral checked off all the boxes.
Great for any Business!
What do you like best about the product?
The most helpful thing about RingCentral MVP is the extra workload it relieves myself and my staff of. It keeps track of each call that we make, and it cuts down the amount of time we spend tallying calls.
What do you dislike about the product?
I don't have anything bad to say about RingCentral MVP.
What problems is the product solving and how is that benefiting you?
I haven't experienced any problems with RingCentral MVP. The benefits that I have realized are automation and ease of use. My staff activity has increased since they are able to make more calls.
Easy to use
What do you like best about the product?
Great customer service, super helpful, everything went smoothly when setting up the account.
What do you dislike about the product?
Was having trouble being automatically logged out of the app when using it on my phone but it seems to be working better now.
What problems is the product solving and how is that benefiting you?
We are able to have calls transfer to specific technicians from our main line.
The employee was very helpful in assisting me.
What do you like best about the product?
Easy to contact and to reach a real employee there.
What do you dislike about the product?
There were no issues with our interaction
What problems is the product solving and how is that benefiting you?
Getting an employees phone activated
My experience has been very easy and basically trouble free.
What do you like best about the product?
The ability to access my phone system remotely.
What do you dislike about the product?
I have lost internet connection a couple of times which has been interrupted by phone service.
What problems is the product solving and how is that benefiting you?
The primary issue was transitioning out of an outdated system to one that is accessible remotely.
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