RingCentral
RingCentralReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,210 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Exceptionally User-Friendly and Effortlessly Scalable
What do you like best about the product?
It is SO user-friendly and SO easy to scale
What do you dislike about the product?
I honestly have not found a feature that I do not like or that causes bugs yet!
What problems is the product solving and how is that benefiting you?
Having a very reliable & fairly-priced VOIP system that WE can actually access and customize to our needs, rather than having to hire 3rd party technicians or go to the vendor every time we need something (and potentially/usually being told "no, we can't do that for you" even if we have done our research and KNOW that they technically can).
Ring Central: The goods and the bads
What do you like best about the product?
Ease of use and excellent technical support
What do you dislike about the product?
It is not as much the app, more to do with the internet but the delay is sometimes too big
What problems is the product solving and how is that benefiting you?
VoIP so that I can talk to US American numbers without roaming
Good Usability but Room for UI Improvement
What do you like best about the product?
I find RingEX to be quite easy to use, which is a significant advantage for me. This ease of use ensures that interacting with the tool does not require extensive training or a steep learning curve, making it accessible both to new users and to those like me who may not use it heavily but still need to navigate it efficiently for necessary tasks. Moreover, the initial setup of RingEX proved to be pretty straightforward, adding to the overall user-friendly experience. This simplicity in setup and operation is vital, as it minimizes the time spent on configuration and allows more focus on the core activities it supports or enhances.
What do you dislike about the product?
I find it difficult to navigate the admin UI, which seems a bit challenging to maneuver around. Additionally, getting a hold of customer service or tech support is problematic, causing delays in resolving issues.
What problems is the product solving and how is that benefiting you?
None
Exceptional Workflow Management and Communication Features
What do you like best about the product?
The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call.
Customer support is a phone call or ticket away. Always friendly and thorough.
Customer support is a phone call or ticket away. Always friendly and thorough.
What do you dislike about the product?
Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities.
What problems is the product solving and how is that benefiting you?
Previously, we managed phone calls using a smaller site that offered fewer accessible features. With RingEx, our team is now able to stay coordinated and work together on a single platform.
Effortless Communication, Impressive Reporting
What do you like best about the product?
I find RingEX incredibly user-friendly, with an ease of use that is unparalleled. Its smooth setup process allowed me and my team to integrate it seamlessly into our workflow without any hassles. I love the reporting capabilities of RingEX as they enable me to pull up detailed reports effortlessly, which are essential for ensuring that my team maintains a balance with the calls taken. This feature helps me oversee team performance effectively, ensuring that operations run smoothly. I also appreciate how easily the platform integrates with my Android phone, which means I can stay connected with my work on the go. Moreover, RingEX significantly enhances my ability to communicate efficiently with customers, which is crucial in my role in the warranty department of a massage chair company. Overall, I am so satisfied with the service that I would readily recommend RingEX to others without hesitation.
What do you dislike about the product?
I don't have a dislike persay. I feel maybe it could integrate AI for quick responses in the messaging section.
What problems is the product solving and how is that benefiting you?
I find RingEX makes it easy to communicate with customers and love its user-friendly reports that help balance our call handling.
Great for Localized Patient Communication
What do you like best about the product?
I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple patients. The ease of communicating with several patients from a single number, especially one that matches the local area code, is invaluable in maintaining a familiar connection. Additionally, the training and reliable customer service offered by RingEX bolster my experience, ensuring that any issues or inquiries I have are promptly and effectively addressed. This comprehensive support system makes the maintenance and ongoing use of RingEX convenient and stress-free.
What do you dislike about the product?
I find the limitation in registering an unlimited number of local phone lines frustrating, which forces me to delete and switch out numbers instead. Additionally, the initial setup of RingEX was somewhat tricky due to the involvement of multiple phone lines, although maintenance has become easier over time.
What problems is the product solving and how is that benefiting you?
I use RingEX to communicate with multiple patients efficiently from a single regional phone number, enhancing familiarity and ease of contact. Its user-friendly interface simplifies communication, and customer service is reliable, though I wish I could register unlimited local phone lines.
Effortless and Intuitive User Experience
What do you like best about the product?
Very easy to use, interface is easy to understand
What do you dislike about the product?
I would say for the back end (administrator access) there's too much things going on and it's hard to navigate
What problems is the product solving and how is that benefiting you?
We used to use Mitel and it was very complicated to set up and the voice recording function is too hard to use. These problems are solved with ring central.
Convenient Dual-Use Phone System with Easy Setup
What do you like best about the product?
I really appreciate the convenience that RingEX offers, making it incredibly simple to manage both my business and personal calls on a single device, which eliminates the need for carrying two separate phones. The feature of being able to install the RingEX app and access both my business and personal lines on one phone is a huge advantage for me. Additionally, I love the functionality of using my phone from my desktop to make video calls and send texts, which allows me to maintain a professional boundary by not using my personal number for client communications, preventing distractions at work. Furthermore, the initial setup of RingEX was very easy, which I found delightfully straightforward, streamlining the onboarding process significantly.
What do you dislike about the product?
I recently faced an issue where not all the lines were ringing as an operator, which disrupted our workflow. When I contacted customer service, it was challenging to understand the first representative I spoke with due to a thick accent, making communication difficult. I had to be transferred to another person for better assistance, which was an inconvenience.
What problems is the product solving and how is that benefiting you?
RingEX simplifies my work by combining personal and business lines on one phone, reducing distractions and enhancing communication with desktop texting and video calls.
Great Support and Communication, Needs Simpler Modules
What do you like best about the product?
I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements.
What do you dislike about the product?
I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module.
What problems is the product solving and how is that benefiting you?
I find the product solves communication issues across offices, allowing for easy call transfers, and offers strong support in building custom routines, streamlining our workflow and saving time.
Effortless Communication with Stellar Features
What do you like best about the product?
I love using RingEX because it has been an integral part of our communication with both customers and staff, primarily through voice, SMS, and fax for the past five years. What I appreciate most about RingEX is its ease of use and administration, which simplifies complex tasks greatly. The notes feature on the dial pad is particularly impressive as it serves as a substantial time saver, allowing for automatic updates of call notes. Additionally, the browser add-in is an excellent tool, as it provides an efficient click-to-call feature, facilitating quick communication through a simple click on a phone number to initiate a call or send a text. The initial setup of RingEX was a positive experience, making the transition from ShoreTel/Mitel smooth for our team. The fact that it allows testing integrations with other platforms, such as HubSpot and Bullhorn, adds immense value as it seamlessly fits into our existing technological ecosystem. Overall, RingEX is a reliable solution that meets our company's needs effectively.
What do you dislike about the product?
I don't like that RingEX lacks direct integration options with certain products like Avionte, requiring us to develop an API for integration.
What problems is the product solving and how is that benefiting you?
RingEX is our primary communication tool, simplifying customer and staff interactions. Its note-taking feature and click-to-call browser add-in save our team time and streamline call processes.
showing 51 - 60