RingCentral
RingCentralReviews from AWS customer
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Support Team
What do you like best about the product?
The ability to use it remotely on your computer or phone.
What do you dislike about the product?
The Support Team is not good at resolving issues. Each phone call has been over an hour and the issue still is not fixed.
What problems is the product solving and how is that benefiting you?
The cost is less than using a phone carrier such as Spectrum.
Being able to utilize the system remotely.
Being able to utilize the system remotely.
Fooled me twice, shame on me.
What do you like best about the product?
Easy to set-up IF you buy a NEW PHONE each time.
Portability when you move offices just take your phone and plug it in at the new location and it works. (VOIP technology is awesome.)
Portability when you move offices just take your phone and plug it in at the new location and it works. (VOIP technology is awesome.)
What do you dislike about the product?
They auto-renew your contracts WITHOUT notification. I am stuck paying for 3 phone lines no longer needed because I didn't realize the contract I signed back in 2015 auto-renews every 2 years.
Tech support is difficult to connect with. Frust
Tech support is difficult to connect with. Frust
What problems is the product solving and how is that benefiting you?
We use it for FAX and telephone/voice mail.
User friendly
What do you like best about the product?
My contacts sync from my software; I can receive text notifications to my phone app and computer. I also love that when a call comes in, it notifies, and can be answered, on multiple devices. RingCentral has made my recruiting process more efficient.
What do you dislike about the product?
The only downside I have for RingCentral is the video conferencing. I would like to do my virtual employee interviews through Ring Central, but it is not as simplified.
What problems is the product solving and how is that benefiting you?
RingCentral allows phone calls to ring on multiple devices, ensuring we do not miss an inbound call.
RingCentral
What do you like best about the product?
RingCentral MVP integrates all of the essential communication necessities on one app on your computer. I am able to receive phone calls, text messages, faxes and instant messages from other users, in one dashboard.
What do you dislike about the product?
The downside of RingCentral MVP is the initial switch from an office phone to a computer app. Anywhere you take your laptop your calls now go as well. It took a little time to get used to, but overall has been a good experience.
What problems is the product solving and how is that benefiting you?
RingCentral has included multiple forms of communication in one app, which can be reviewed on a dashboard. Overall the dashboard has proved to be very beneficial in our day-to-day operation. As an extra perk, we have been able to remove all desk phones, providing additional space on our desks.
Horrible Customer Service
What do you like best about the product?
It is a pretty robust system with most of the tools that you need.
What do you dislike about the product?
They have way too many changes throughout the course of your subscription. When in need to change something, update something, or when something seems to not be working, their customer service isn't great not one bit. They keep transferring you from one foreign call center to the next with everyone to afraid it seems to give you a proper answer as to what, why, where, etc. regarding the problem at hand.
What problems is the product solving and how is that benefiting you?
It helped me with allowing me to have a second line in order to use for my business rather than just my personal cell phone. Due to the many hiccups that I faced with their service, I really can't give any credit to any business increase from them. They also then rolled out some new policy that you can only send out 25 SMS per month, so which means had one conversation with a client over text, those 25 SMS can be used up pretty quickly.
Easiest Phone System
What do you like best about the product?
Very user-friendly and able to find where features are located. And able to separate teams on the phone system and cross over to work other team if you need to be able to switch.
What do you dislike about the product?
Nothing so far. I am testing the background noise reducer and not sure if it is working correctly.
What problems is the product solving and how is that benefiting you?
Offer a smooth call process for our team so that we can transfer without issues and share calls, along with being able to offer webinars and video calls all in 1 place.
You should be using RingCentral as your calling System
What do you like best about the product?
The very user-friendly and onboard team is very efficient. Love having the softphone and app both available to use.
What do you dislike about the product?
Better distinction between the main number and other numbers
What problems is the product solving and how is that benefiting you?
We were trying to combine our 2 companies to be under 1 phone system and able to transfer calls between the 2 and use forwarded between the 2 numbers.
Worst Company EVER
What do you like best about the product?
There are so many negatives, I'm struggling to find anything nice to say.
What do you dislike about the product?
Horrible tech support. And their customer service is worse.
What problems is the product solving and how is that benefiting you?
I love VoIP calling services. The integration with HubSpot was ideal. But RingCentral's consistent failures have turned me away.
My RingCentral service was down for months at a time. When I called Tech Support, they said that it shouldn't be happening, that a supervisor would be calling, and...crickets. When speaking with tech support, they said "we have 30 days to address any helpdesk tickets". Seriously??!!! And guess what...it took them almost 3 months to fix it. The first time. My service is down again, and after 2 months, I gave up and transferred my service to another company.
When I called my Account Manager, he said "that shouldn't be happening" and promised to take care of it. And...crickets. I've moved my VoIP to another company.
If you want to go out of business, use RingCentral.
My RingCentral service was down for months at a time. When I called Tech Support, they said that it shouldn't be happening, that a supervisor would be calling, and...crickets. When speaking with tech support, they said "we have 30 days to address any helpdesk tickets". Seriously??!!! And guess what...it took them almost 3 months to fix it. The first time. My service is down again, and after 2 months, I gave up and transferred my service to another company.
When I called my Account Manager, he said "that shouldn't be happening" and promised to take care of it. And...crickets. I've moved my VoIP to another company.
If you want to go out of business, use RingCentral.
Ease of Use plus dialing
What do you like best about the product?
Texting function saving the call numbers and voicemail
What do you dislike about the product?
Adding on more team does raise the cost of using it
What problems is the product solving and how is that benefiting you?
Saving me time and money
Did the job but went down maybe 10x a month at least.
What do you like best about the product?
The hold music is nice. It's fairly easy to set up and understand very complex ways of what phones will ring when different buttons are pushed and it's easy to keep track of phone use and easy to access and download recordings
What do you dislike about the product?
It went down or the setti gs randomly changed or needed to be fixed allllll the time. The amount of hours I spent on the phone with customer service... Oh my God. They were usually very nice and tried to be helpful but it was simply rediculous each time they had to go thru for hours and figure out exactly what changed and sometimes they accidentally changed one thing and no one could be transferred correctly. It was... A lot. But honestly I've tried other soft phones since and this may have actually been the best
What problems is the product solving and how is that benefiting you?
It's easy to keep track of callers and recordings once you set up the buttons for transfer and hours and options and what phones ring when it's actually a very solid system that made the call center run smoothly (most of the time)
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