RingCentral
RingCentralReviews from AWS customer
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Buyer Beware!
What do you like best about the product?
It's functionality is what you expect from a virtual phone service. Provides phone and message functionality, including meetings, etc. The online help is better than some of its competitors.
What do you dislike about the product?
Customer service is terrible. It is almost impossible to get help, either via phone or via chat. The chat agent gives you responses that either don't make sense or are unrelated to what you're asking about.
What problems is the product solving and how is that benefiting you?
We're a startup manufacturer and want a VOIP phone solution that does not require us to purchase equipment. RingCentral fits that bill, but their execution is unsatisfactory.
Good VOIP solution
What do you like best about the product?
I love the customization of the product. I get to choose hold music, how the phone is answered. I can put callers on hold and pick up from another device. I can send and receive text messages. All around it's a great tool for the small business owner.
What do you dislike about the product?
the only thing i don't like is the cost. For the solopreneur, we are forced to have two lines to get the plan that includes texting. It is an additional cost and that hurts as a small business.
What problems is the product solving and how is that benefiting you?
MVP helps me to appear like a bigger company. I have access to features and solutions that normally don't exist for small businesses. I love putting a customer on hold and hearing positive comments when I return.
RingCentral is incredibly user friendly.
What do you like best about the product?
I like that I only have to have one phone for all of my calls.
What do you dislike about the product?
There is nothing about RingCentral that I dislike.
What problems is the product solving and how is that benefiting you?
RingCentral allows my company to be on the go and have communication while on the go.
Ringcentral Review
What do you like best about the product?
The features and the app is user friendly. The admin center is easy to use and you can track the user interactions real time.
What do you dislike about the product?
Support is slow. I was put on hold for 2 hours before I spoke to a live person.
What problems is the product solving and how is that benefiting you?
My team has direct phone numbers and the customers can contact them directly.
Good product for the price
What do you like best about the product?
The app is easy to navigate and has all of the components with a click of the mouse. The dashboard allows for quick access to all of the components of the account.
What do you dislike about the product?
The app is often more than a user needs. Meaning, it can be difficult to convince users to us the MVP app instead of the simple phone app even though the features of the phone section are the same, they are often overwhelmed by the dashboard.
What problems is the product solving and how is that benefiting you?
For users who use all of the features of their account on a regular basis, it provides them easy access to the tools. Team chats and on demand video conferences are quite handy for adhoc communications.
Good for Calls but Bad for Video Conferences
What do you like best about the product?
Ability to place calls and ability to send/receive e-faxes on an individual basis. Chat feature on the platform was good and did not run into any issues with that.
What do you dislike about the product?
Many of our external clients have not heard about RingCentral so there was a learning curve anytime they joined a video call with us. Also, Video Call on the platform was pretty bad
What problems is the product solving and how is that benefiting you?
Used it for a couple of years when we were in COVID lockdown when all our users were completely remote. Was able to help us out when we were completely remote for those years.
Good software for virtual teams
What do you like best about the product?
RingCentral allows for our remote team to access and manage all of the incoming calls and texts we receive to the organization. Our clients can call us via RingCentral, leave a voicemail, and we respond by either calling them back or sending a text message. Overall using the platform is very easy and user-friendly. What's great about it is that multiple people can log in and use the platform at once.
What do you dislike about the product?
Searching for messages in RingCentral can be difficult, as it doesn't show the most recent messages first. It can also be hard to hear during phone calls through the platform at times.
What problems is the product solving and how is that benefiting you?
With RingCentral, we don't have to have a designated administrator answering phones for our organization all day. It allows us to split this responsibility, interact with clients via phone and text, and save a lot of staff time.
RingCentral MVP was a great asset to have for our company
What do you like best about the product?
Integrating RingCentral gave me the ability to not have to use my personal cell phone while making sales calls, which really helped keep my work and personal lifes seperate
What do you dislike about the product?
sometime ring central pop up wouldnt come up but it would still make calls which would cause me to have to reset my computer to get a call to stop ringing or it would ring and not allow me to answer
What problems is the product solving and how is that benefiting you?
it's allowing me to keep work and home life separate, it also gives me the ability to change up my numbers if needed to change up my calling abilities for people who might be avoiding my calls
OK Reception Signal Sometimes
What do you like best about the product?
I like the ease of use and the app for RingCentral. The organization and design of the app makes a big difference. You want to use the app on a mobile phone as it integrates seamlessly.
What do you dislike about the product?
I dislike the signal and reception I get off the app when my phone is connected to the internet router. I often ask the person on the other line to hold up while I turn off Wifi on my phone. The data usage for calling gives the end user a clearer voice output.
What problems is the product solving and how is that benefiting you?
It solves our communication in our day-to-day operations. It also does a fantastic job of making the job easier for an administrator to maintain the call order and queue.
Perfect isolated communication for work
What do you like best about the product?
I am one of those few people who have an entirely different work life and personal life, this includes sharing my personal contact number with anyone from work. RingCentral has come to my rescue, the ideal app to have on my devices to maintain a separate channel of conversation for work. You get to answer the calls from laptops too!
What do you dislike about the product?
Quite unfortunate that the website is not user-friendly and also the support team is not as very supportive as I prefer one to be. If you are ever looking to get your work done through customer support chances are you'll be quite frustrated.
What problems is the product solving and how is that benefiting you?
Using Wifi for communication makes it easier for our team to access our customers and communicate around the clock. The message alerts hade made it easier for us to be prompt in our responses to clients.
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