RingCentral
RingCentralReviews from AWS customer
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Ranked way too high
What do you like best about the product?
I liked the app and how easy it was to use. Our admin had no issues with it.
What do you dislike about the product?
The customer service is terrible. The sales person is supposed to be your rep but they are never to be heard from again. Then the charges keep piling on.
What problems is the product solving and how is that benefiting you?
We needed a phone system to communicate with our customers.
Setup was not easy
What do you like best about the product?
It worked when we needed it to, and it would covert voicemails to sound files in an email
What do you dislike about the product?
If we needed to make a change or tweak something, we would often have to allocated a whole day because tech support was often an ordeal of several hours.
What problems is the product solving and how is that benefiting you?
Businesses that need VOIP phone services and more.
RingCentral is a fantastic cloud phone solution for small and large businesses
What do you like best about the product?
RingCentral is very easy to set up phone system. Startup businesses can have their business phone created in minutes. It is widely supported across devices and has all the features that a modern VoIP system should have.
What do you dislike about the product?
There is very little to dislike about RingCentral. Generally, it is working fine behind firewalls but certain ports need to be open if there are very restrictive rules in place.
What problems is the product solving and how is that benefiting you?
We use RingCentral as our main phone system at Synchronet. Customers are able to contact helpdesk support and be transferred to the appropriate team or engineer. We also have huddle groups for after-hours support.
Terrible Customer Support, User Interface, & SMS Rates
What do you like best about the product?
I wish I could leave this slot blank because there is not much to talk about that I appreciate.
What do you dislike about the product?
Their user interface is completely outdated. Additionally, it takes at least 3 transfers to get to the proper support department that will be able to solve your issue.
What problems is the product solving and how is that benefiting you?
I was hoping to solve communication problems within my cleaning company. However, in the end, I spent hours figuring out their portal and then being charged extra for SMS.
Recommendations to others considering the product:
Recommend talking to them about their SMS charges before signing any contracts
Do not purchase, won't honor contract and will be a waste.
What do you like best about the product?
Nothing, the service is terrible, overpriced, and the company cannot even honor their agreements.
What do you dislike about the product?
Cannot honor its contracts, cannot do what they say, most calls dropped on the first ring so quality is terrible. Would not recommend buying.
What problems is the product solving and how is that benefiting you?
Call quality as the calls are constantly dropped, porting issues, and they do not wish to honor their agreement so they breached their contract.
RingCentral
What do you like best about the product?
The phone calls are clear, and the phones are easy to use.
What do you dislike about the product?
I have not noticed any issues with our phones since switching.
What problems is the product solving and how is that benefiting you?
We were able to replace our original phone lines with this service, our phone calls are clearer, and we experience fewer dropped calls and static.
Expensive if you don't use many phones.
What do you like best about the product?
Quality of calls and IVR / voicemail was definitely one of the most noticeably good things RingCentral has in it's service, although the provider I switched to has similar service quality for significantly cheaper.
What do you dislike about the product?
Customer service is frequently missing the mark. I reached out to RingCentral before switching providers as the new provider required a CSR to port lines, and RingCentral never reached out, provided CSR, or tried to offer any sort of deal before canceling our account. Unfortunate for RingCentral as they may have been able to save us from switching if they caught it on time.
What problems is the product solving and how is that benefiting you?
Solved the problem of having an automated secretary with our IVR system. The IVR system is not unique to RingCentral, however, and would like to mention other services provide IVR just as well.
Recommendations to others considering the product:
If you don't like wasting money, pick another cheaper provider as VoIP is a dwindling medium in the business world. Most people I work with prefer chat, video calls, email more than picking up a phone and dialing.
It was wonderful
What do you like best about the product?
The best thing about ring central is that it is all in one integrated platform in which calls can be dailed...video calls can be scheduled..can set up voicemail for calls which other apps dont provide
What do you dislike about the product?
There is nothing to dislike about the application however the navigation to certain options such as setting up voice mail and synchronisation of contact list can be made a bit easier
What problems is the product solving and how is that benefiting you?
Its a all in one erp solutions that provides solution for calling(business development, customer support)mailing, video conferencing etc rather than using mutiple app
Recommendations to others considering the product:
Na
Such a helpful tool!
What do you like best about the product?
I really love how easy it is to organize my work contacts and keep them separate from the personal ones on my phone. The caller id is fantastic and I love that I can use it on my phone or computer.
What do you dislike about the product?
Honestly can't think of too much. I wish there was a way to bulk important contacts. That would make my life so much easier but otherwise I'm really happy with it
What problems is the product solving and how is that benefiting you?
This helps me a lot with work life balance so things stay separate in my life. It is super user friendly and makes me feel like I can get things done without compromising on missing out
Ring Central Review
What do you like best about the product?
Easy to use, convenient; everything is in one place, so it makes for a very interactive platform; There are a ton of different options available, which means that it can essentially fit anything you are trying to do on a small or large scale; The ability to type contact names as well as enter their numbers is functional in-case on is more available than the other; Quality of the calls and video seems to be pretty good as well as I haven't had any lagging issues or problems with quality
What do you dislike about the product?
There aren't a lot of things I dislike. However, there are a couple of things to get used to; When entering the number to call, you usually have to hit enter two times to have it recognized; Additionally, my app and system are run off my computer, and it continually reverts to using the sound from my laptop instead of my headphones as the main setting, so it does get annoying having to change that nearly every morning
What problems is the product solving and how is that benefiting you?
We are solving an all in one video/phone calling software; Our prior software was old and outdated, and this is much more functional and user friendly; This also has a lot of opportunity for scaling
Recommendations to others considering the product:
None that I can offer
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