RingCentral
RingCentralReviews from AWS customer
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Great App for Calling
What do you like best about the product?
complete admin dashboard, tracking abilities, recording ability
What do you dislike about the product?
its a little hard to setup, the dashboard can be little easy to hover around, else its great
What problems is the product solving and how is that benefiting you?
recordings, call tracking and then improving communication
Recommendations to others considering the product:
try using it, it will help solve your calling & tracking issues, great for multiple users, many great abilities
Great Desktop Ap for business phone lines
What do you like best about the product?
I like that I'm able to change my number so that I can pick a recognizable number for the prospects I'm calling. I also like that all calls are recorded. We use the recordings for training, quality checks, etc. The ability to put people into call queues is convenient. I also like the ease of customizing the different call queues, numbers, orders, etc.
What do you dislike about the product?
I wish the recordings were available for longer. Most of the time, we only need access to calls within the month, but once in a blue moon, I wish I could listen to a call from a year ago. Rarely, a random call will just not be recorded for no apparent reason. Lastly, once in a while, my phone will seem like it's loading and not ringing, and I will randomly get through to a person's voicemail, or they will answer, and I won't be prepared for it.
These things are not deal-breakers, and we find ways to adjust, but it can be unpleasant.
These things are not deal-breakers, and we find ways to adjust, but it can be unpleasant.
What problems is the product solving and how is that benefiting you?
I love that we don't have to use our personal phones for work, but we do have the option to add the app to our personal phones if we want to have the ability to answer a business call away from the desk. It's also pretty easy to change Queue settings from the phone app if you know what you are doing. I love not being tied to my desk because I'm scared I will miss a phone call.
Lastly, training is so much easier when you can go back and listen to a call. We are all human, so sometimes we even miss things in the moment, but the easy access to the recorded call makes the calls smoother without the fear of making the customer repeat themselves.
Lastly, training is so much easier when you can go back and listen to a call. We are all human, so sometimes we even miss things in the moment, but the easy access to the recorded call makes the calls smoother without the fear of making the customer repeat themselves.
Contract forces you to pay for lines you don't use.
What do you like best about the product?
Service is fine. If you purchase additional items it can enhance the product.
What do you dislike about the product?
RingCentral contract is rip off. Do not sign up with this company. Because of COVID and other economical reasons we have had to reduce our headcount in order to stay in business. Ring central is not willing to reduce the number of lines we originally signed up with and if we cancel and shut down our business they will still go after us with a cancellation charge. They have no problem charging us for phone lines we don't use but if we increase phone lines they would charge us for additional lines. They locked me in a 2-year contract that I have to pay for lines I will not use.
IF you get them to make any change they will add another 2 years to the contract. Yes, you will be in contract to pay them for 4 years regardless of what happens to your business.
IF you get them to make any change they will add another 2 years to the contract. Yes, you will be in contract to pay them for 4 years regardless of what happens to your business.
What problems is the product solving and how is that benefiting you?
Customers call us, the phone rings, and we are able to answer the phone. So it solves that I suppose.
You Get So Much For One Price!
What do you like best about the product?
With the Ring Central MVP Package you not only get phone service, but you also get a secure fax line (that is GLBA approved), and secure video chat that is powered by Zoom (but with extra encryption).
What do you dislike about the product?
I would prefer a more US Based customer support system. Unfortunately, they use a overseas customer support system and it can be difficult. Also, sometimes my toll free phone number come up in caller ID as china.
What problems is the product solving and how is that benefiting you?
At one point, I was paying a great deal more for three separate services (phone, video calls, and secure e-fax. However, with Ring Central MVP, I get it all at one low price.
Recommendations to others considering the product:
Ring Central is a one stop shop when it comes to business communications. Not only do you get phone service, video chat, and fax, but you also get other features such as team chat. It has really been a great benefit for my businesss, and has saved me money.
One-stop for phone and video communication
What do you like best about the product?
Being a remote employee, I do not have a physical work phone to take work-related calls. Instead, a work phone number is connected to the RingCentral app. Any calls to that number are directed to my smartphone. From texting, phone, and video call - RingCentral has it all. You can use the app on your mobile device or desktop.
What do you dislike about the product?
Sometimes the app will log you out. I find this happens to me when I restart my phone. A minor hassle but any missed calls or texts are forwarded to your email as a backup. These notifications keep you up to date on the latest communications.
What problems is the product solving and how is that benefiting you?
RingCentral eliminates the need to have multiple devices to receive professional calls and provides various forms of communication to stay in the loop at work. If you don't have the number of another coworker, the pre-loaded directory comes in handy.
Best of the meeting places
What do you like best about the product?
The connection is reliable, it seems to be the most user friendly of all the meeting apps that I've used.
What do you dislike about the product?
Sometimes it takes a while to connect, but otherwise that's about it!
What problems is the product solving and how is that benefiting you?
N/A
Best VOIP Platform and Support around
What do you like best about the product?
We used to resell and use internally another VOIP product that was surprisingly inferior to RingCentral MVP. After doing the training we have been very happy with the support included and the step by step training that has allowed us to quickly ramp up selling and using this new platform. Best of all with the annual payment we have been able to save customers money. We highly recommend this product and am very impressed with how far they have come in the last 10 years.
What do you dislike about the product?
Any VOIP has call quality issues when you do not have a great Internet connection.
What problems is the product solving and how is that benefiting you?
Our last VOIP provider support was non-existent. They expected each of my techs to perform a 40-hour training. RingCentral MVP has solved those problemsby allowing for training in a fraction of that time. It's been great!
Clarity and User friendly
What do you like best about the product?
The convenience of making calls and not worrying about dropping calls during important work conversations.
What do you dislike about the product?
I don't particularly appreciate that it times out after several minutes of not being active on calls. I wish it would wait a bit longer.
What problems is the product solving and how is that benefiting you?
I can schedule my requests with the provider's offices with clarity and no disconnections during the calls.
RingCentral is feature rich, stable and works very well
What do you like best about the product?
Management is easy to use. Call quality is great. Tools are helpful to troubleshoot.
What do you dislike about the product?
Like most vendors, once you get up and running with a signed contract, you lose the direct connection with an account manager.
What problems is the product solving and how is that benefiting you?
Mostly audio and conference calling. Some video calls.
Recommendations to others considering the product:
RingCentral and Zoom are very simular. RingCentral has been around much longer and currently has better administrative features.
I had a good experience with RingCentral, lots of features, just a bit too expensive.
What do you like best about the product?
Call Logs and Organization of the ring central system.
What do you dislike about the product?
Price
What problems is the product solving and how is that benefiting you?
I am not solving problems with RingCentral anymore
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