RingCentral
RingCentralReviews from AWS customer
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Convenient Communication Tool for Global Teams
What do you like best about the product?
I really like RingEX because it allows me to communicate with people in the US while being based in Latin America, making my work efficient. I find the app convenient due to its features such as chatting with team members and screen sharing, which enhance collaboration. It's very valuable as it serves as an internal communication system, allowing us to connect without the need for separate meetings like Google Meet or Teams. The initial setup was smooth and intuitive, simply requiring installation on my devices and logging in, making it easy to get started.
What do you dislike about the product?
I really don't like the initial audio in RingEX. It says 'connecting' or something similar with a music background, which I don’t think is very professional.
What problems is the product solving and how is that benefiting you?
I use RingEX for seamless communication with the US while based in Latin America. It serves as an internal communication tool, enabling easy chats and screen sharing with team members, reducing the need for other meeting platforms.
Great for Managing Driver Calls, But Robo Faxes Are Annoying
What do you like best about the product?
i Can Call and Record the Business Calls for my Drivers in the company and even Text them
, it's easy to use and simple
, it's easy to use and simple
What do you dislike about the product?
I Receive many commercial Faxes, and Wrong Number Calls
What problems is the product solving and how is that benefiting you?
Ease of Communication and Voice Purification , I can use RingEX outside my Country
AI Notes and Receptionist Streamline My Workflow Effortlessly
What do you like best about the product?
AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency.
What do you dislike about the product?
Nothing so far, it's very efficient and useful.
What problems is the product solving and how is that benefiting you?
This app has had a very positive impact on our company. Its user-friendly design makes it easy for us to send messages and share important documents within minutes.
Effortless to Use and Administer
What do you like best about the product?
RingEX is so easy to use and administer.
What do you dislike about the product?
I wish it was easier to setup the SMS Campaign.
What problems is the product solving and how is that benefiting you?
The mobile client allows me to work anywhere.
Impressive AI Features Make This a Standout Choice
What do you like best about the product?
I really like the presentation on AI, very helpful
What do you dislike about the product?
I think they said it costs extra, i sure wish it was included
What problems is the product solving and how is that benefiting you?
Streamlining efficiencies and improving CX
Automation That Frees Up Time and Delivers Excellent Customer Service
What do you like best about the product?
The automation response to calls that allows my team to prioritize their time towards other projects and still be able to provide excellent customer service to our community! Customer support is essential in our field and the fact that its easy to use helps my team and our community
What do you dislike about the product?
Nothing so far! We love it for our team and community!
What problems is the product solving and how is that benefiting you?
It is helping provide excellent support to our community and the ability to plan more projects for my team!
Excellent Product with Outstanding Account Management!
What do you like best about the product?
First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free!
What do you dislike about the product?
Nothing comes to mind. The product is so simple!
What problems is the product solving and how is that benefiting you?
We are currently using AIR for our internal support HD. The use of AIR is allowing us to get the calls to the appropriate dept/individuals for handling quickly and efficiently!
Good Features, But Setup Challenges
What do you like best about the product?
I truly appreciate the features that RingEX offers, such as text messaging and voicemails, which facilitate much easier communication internally with my employees. These features are particularly valuable for running everything we need, from PDFs to video and audio file shares, through the platform, ensuring a seamless operation within my insurance agency. I also find it very useful to have the ability to manage multiple phone numbers, allowing me to choose which number to receive calls or make outgoing calls from, which significantly supports my business communications. Furthermore, RingEX has proven to be an effective voice over IP solution that enables me to work virtually and remotely, even from outside the country, making it exceptionally versatile for my needs.
What do you dislike about the product?
I found setting up RingEX a bit challenging initially because I wasn't familiar with the back office settings. I had to rely heavily on customer service to help with the setup, as I lacked the expertise to do it on my own. Additionally, I'm not exactly fond of the customer service staff being overseas.
What problems is the product solving and how is that benefiting you?
I find RingEX enhances communication through features like text messaging and voicemails, streamlining internal employee communication. It also supports sharing PDFs, videos, and audio files, which is crucial for my virtual and remote work environment.
Great for Client Communication, But Missed Messages Can Be Frustrating
What do you like best about the product?
helpful for work and all the things I need to keep in contact with clients
What do you dislike about the product?
not receiving messages at times, this can be frustrating and cause scheduling conflicts
What problems is the product solving and how is that benefiting you?
helping me with communicating with my clients at work
Great Features, But Pricing Can Be Confusing
What do you like best about the product?
Intergration of desktop, desk phone and mobile apps
What do you dislike about the product?
Some of the pricing structures are confusing
What problems is the product solving and how is that benefiting you?
Unifying calling structure across platforms to increase trackability and accountability
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