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RingCentral

RingCentral

Reviews from AWS customer

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External reviews

1,300 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Neil T.

Horrible Customer Service

  • March 21, 2023
  • Review provided by G2

What do you like best about the product?
It is a pretty robust system with most of the tools that you need.
What do you dislike about the product?
They have way too many changes throughout the course of your subscription. When in need to change something, update something, or when something seems to not be working, their customer service isn't great not one bit. They keep transferring you from one foreign call center to the next with everyone to afraid it seems to give you a proper answer as to what, why, where, etc. regarding the problem at hand.
What problems is the product solving and how is that benefiting you?
It helped me with allowing me to have a second line in order to use for my business rather than just my personal cell phone. Due to the many hiccups that I faced with their service, I really can't give any credit to any business increase from them. They also then rolled out some new policy that you can only send out 25 SMS per month, so which means had one conversation with a client over text, those 25 SMS can be used up pretty quickly.

    Kris H.

Easiest Phone System

  • March 09, 2023
  • Review provided by G2

What do you like best about the product?
Very user-friendly and able to find where features are located. And able to separate teams on the phone system and cross over to work other team if you need to be able to switch.
What do you dislike about the product?
Nothing so far. I am testing the background noise reducer and not sure if it is working correctly.
What problems is the product solving and how is that benefiting you?
Offer a smooth call process for our team so that we can transfer without issues and share calls, along with being able to offer webinars and video calls all in 1 place.

    Kristi H.

You should be using RingCentral as your calling System

  • March 07, 2023
  • Review provided by G2

What do you like best about the product?
The very user-friendly and onboard team is very efficient. Love having the softphone and app both available to use.
What do you dislike about the product?
Better distinction between the main number and other numbers
What problems is the product solving and how is that benefiting you?
We were trying to combine our 2 companies to be under 1 phone system and able to transfer calls between the 2 and use forwarded between the 2 numbers.

    Steve A.

Worst Company EVER

  • March 01, 2023
  • Review provided by G2

What do you like best about the product?
There are so many negatives, I'm struggling to find anything nice to say.
What do you dislike about the product?
Horrible tech support. And their customer service is worse.
What problems is the product solving and how is that benefiting you?
I love VoIP calling services. The integration with HubSpot was ideal. But RingCentral's consistent failures have turned me away.

My RingCentral service was down for months at a time. When I called Tech Support, they said that it shouldn't be happening, that a supervisor would be calling, and...crickets. When speaking with tech support, they said "we have 30 days to address any helpdesk tickets". Seriously??!!! And guess what...it took them almost 3 months to fix it. The first time. My service is down again, and after 2 months, I gave up and transferred my service to another company.

When I called my Account Manager, he said "that shouldn't be happening" and promised to take care of it. And...crickets. I've moved my VoIP to another company.

If you want to go out of business, use RingCentral.

    Andrew B.

Ease of Use plus dialing

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
Texting function saving the call numbers and voicemail
What do you dislike about the product?
Adding on more team does raise the cost of using it
What problems is the product solving and how is that benefiting you?
Saving me time and money

    Basua M.

Did the job but went down maybe 10x a month at least.

  • February 17, 2023
  • Review provided by G2

What do you like best about the product?
The hold music is nice. It's fairly easy to set up and understand very complex ways of what phones will ring when different buttons are pushed and it's easy to keep track of phone use and easy to access and download recordings
What do you dislike about the product?
It went down or the setti gs randomly changed or needed to be fixed allllll the time. The amount of hours I spent on the phone with customer service... Oh my God. They were usually very nice and tried to be helpful but it was simply rediculous each time they had to go thru for hours and figure out exactly what changed and sometimes they accidentally changed one thing and no one could be transferred correctly. It was... A lot. But honestly I've tried other soft phones since and this may have actually been the best
What problems is the product solving and how is that benefiting you?
It's easy to keep track of callers and recordings once you set up the buttons for transfer and hours and options and what phones ring when it's actually a very solid system that made the call center run smoothly (most of the time)

    Spencer L.

Buyer Beware!

  • February 14, 2023
  • Review provided by G2

What do you like best about the product?
It's functionality is what you expect from a virtual phone service. Provides phone and message functionality, including meetings, etc. The online help is better than some of its competitors.
What do you dislike about the product?
Customer service is terrible. It is almost impossible to get help, either via phone or via chat. The chat agent gives you responses that either don't make sense or are unrelated to what you're asking about.
What problems is the product solving and how is that benefiting you?
We're a startup manufacturer and want a VOIP phone solution that does not require us to purchase equipment. RingCentral fits that bill, but their execution is unsatisfactory.

    Marc S.

Good VOIP solution

  • February 07, 2023
  • Review provided by G2

What do you like best about the product?
I love the customization of the product. I get to choose hold music, how the phone is answered. I can put callers on hold and pick up from another device. I can send and receive text messages. All around it's a great tool for the small business owner.
What do you dislike about the product?
the only thing i don't like is the cost. For the solopreneur, we are forced to have two lines to get the plan that includes texting. It is an additional cost and that hurts as a small business.
What problems is the product solving and how is that benefiting you?
MVP helps me to appear like a bigger company. I have access to features and solutions that normally don't exist for small businesses. I love putting a customer on hold and hearing positive comments when I return.

    Dana M.

RingCentral is incredibly user friendly.

  • January 24, 2023
  • Review provided by G2

What do you like best about the product?
I like that I only have to have one phone for all of my calls.
What do you dislike about the product?
There is nothing about RingCentral that I dislike.
What problems is the product solving and how is that benefiting you?
RingCentral allows my company to be on the go and have communication while on the go.

    Michael H.

Ringcentral Review

  • January 23, 2023
  • Review provided by G2

What do you like best about the product?
The features and the app is user friendly. The admin center is easy to use and you can track the user interactions real time.
What do you dislike about the product?
Support is slow. I was put on hold for 2 hours before I spoke to a live person.
What problems is the product solving and how is that benefiting you?
My team has direct phone numbers and the customers can contact them directly.

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