RingCentral
RingCentralReviews from AWS customer
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Pandemic Service Suffered
What do you like best about the product?
Initially, they were way ahead of everyone on the technology side, though they ultimately didn't have a robust enough call center package and we had to upgrade soon after.
What do you dislike about the product?
Getting anything done with your account, billing, or support is bureaucratic, slow, and frustrating. They have everything so siloed that it can be hard to find the right person to speak to, even when you go through their ticketing system. You get passed around a lot, and the onus is on the customer to keep following up, calling, and staying on top of them for resolutions.
What problems is the product solving and how is that benefiting you?
None. Initially, it was better than our previous partner and got us to a VOIP solution for better Disaster Recovery. However, they did not keep up with technology as it evolved.
Difficult to use
What do you like best about the product?
It is a very powerful platform IF you have and take the time to learn it. They provide very little training or guidance - in fact we received no on-boarding training at all.
What do you dislike about the product?
We found RingCentral's service confusing and it was very difficult to get help on the phone. They couldn't help us integrate their system with our phone system which was from AT&T which just led to a lot of finger pointing as to whose responsibility it was to "fix" an issue. All we really needed RingCentral for was voicemail since AT&T doesn't offer business voicemail any more but we never did get it to work properly.
What problems is the product solving and how is that benefiting you?
They provided voicemail since AT&T wouldn't but we have moved on from RingCentral.
Good tool for recruiting
What do you like best about the product?
RingCentral is excellent. We can download the app on our phones if we cannot use our phones because we lost power or anything. If we need to work from home, we also have that option instead of having teammates and clients have our personal telephone numbers.
What do you dislike about the product?
I wish you could save the numbers that you frequently fax to. The fax-out feature, while significant, has flaws. You don't find out until after that the fax did not send for whatever reason.
What problems is the product solving and how is that benefiting you?
RingCentral is an answering service for us at night. We have 3rd shift employee's and if they need to call out for any reason, we have the answering service to take a message for us to follow up.
Not Quite What We Were Looking For
What do you like best about the product?
It makes it easy to communicate between colleagues and customers.
What do you dislike about the product?
Some of its features are difficult to find in the user panel.
What problems is the product solving and how is that benefiting you?
Communicating with other people in different countries through VoIP.
Best phone system to use gives subscribers unlimited calls
What do you like best about the product?
Ringcentral is adept at provinding communications features that make working together seamless. Some of the features i like are team messaging, unlimited internet fax and document sharing
What do you dislike about the product?
Myself i took time to learn how to use call handling features like whisper and barge
What problems is the product solving and how is that benefiting you?
Makes communicating via messages, video and phone calls easy
Platform 3 in 1
What do you like best about the product?
That you can work in a team remotely and keep updating through virtual conferences, calls, emails, etc. And you avoid giving out your personal number.
What do you dislike about the product?
If you don't have the application, it's difficult to keep track and it has a cost.
What problems is the product solving and how is that benefiting you?
Can you help me benefit the work with the versatility of efficient use with the different tools?
Unified messaging and video communication
What do you like best about the product?
Communication among the employees and our business partners has been running smoothly. The fast networking infrastructure delivers messages instantly. Virtual online conversation with my colleagues and other business partners is organized effectively.
What do you dislike about the product?
There is low bandwidth connection sometimes when the system experiences hitches.
What problems is the product solving and how is that benefiting you?
Enhancing secure and well managed communication system was the main goal and has been positively achieved. Cases of late feedback from our customers no longer arise since there is call and messaging alerts.
Ring Central MVP highlights
What do you like best about the product?
I liked the ability to add a huge range of SIP phones also the app is so freindly.
Its very cheap because it offer unlimited phone calls in the US and Canada.
Its very cheap because it offer unlimited phone calls in the US and Canada.
What do you dislike about the product?
I would like to see more options and improvent in the video conference similar to microsoft team and zoom.
What problems is the product solving and how is that benefiting you?
Ringcentral is very helpful to communicate with customers over internet and it provide us the ability work from home without any problem ( cloud base).
RingCentral Review
What do you like best about the product?
Great tool for messaging and calling, especially for support teams to use. Userfriendly and well built.
What do you dislike about the product?
I have not had any issues with using it so far.
What problems is the product solving and how is that benefiting you?
Setting up calls with customers to provide support.
I liked it compared to other tools
What do you like best about the product?
Ringcentral is very clear as a cloud based phone system as it helped test out our call center platform, it gave us options to call and sms to test out our systems
What do you dislike about the product?
I guess the least helpful is the unavailability to generate a whatsapp account with this solution, I don't know if it was just me or the system lacks that feature
What problems is the product solving and how is that benefiting you?
It gives me the chance to act as the customer and contact the call center and makes bug testing much easier than what I would expect rather than having a landline
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