RingCentral
RingCentralReviews from AWS customer
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Excellent Video/Call/Text Service
What do you like best about the product?
I like how it's a secure, intuitive communications service.
What do you dislike about the product?
The only complaint is that when you schedule a video meeting with specific dates through Ring Central, when it transfers over into Outlook, the date changes so you have reinput the correct dates and times for the meeting. For some reason, Outlook changes the dates and times that you have set up in ring central.
What problems is the product solving and how is that benefiting you?
Ring Central constantly tries to improve their product.
Whitelabeled Zoom - but with issues
What do you like best about the product?
integrates well w/ my Ring Central phone app
What do you dislike about the product?
hard for people outside firm to use vs zoom. You can launch via web without the Ring app, but it's not inuitive and often we'll lose 5 minutes in the beginning with an external user figuring everything out.
What problems is the product solving and how is that benefiting you?
video conferencing has been solved.
Great setup experience
What do you like best about the product?
Setup and onboarding was great, simple. Account manager spent the time going through setting me up, I wasn't forwarded from a sales guy to a tech guy and so on so forth, which I think is rare in this day and age. The backend system aswell as the soft phone applications are very simple to use and feature rich. We most likely won't use 50% of them but nice to have the ability to use them. There selection of phone numbers is amazing too I got some really good phone numbers for our company.
What do you dislike about the product?
Too early to tell, haven't had any service errors just yet. That was my only concern about their service but I'm yet to experience it
What problems is the product solving and how is that benefiting you?
Multiple lines with their own IVRs that are able to go to the same staff.
Not tied to a desk phone.
Not tied to a desk phone.
Solid performance on standard functionality, but is limited in customizations.
What do you like best about the product?
The product integrates well in Salesforce Lightning. The widget is intuitive and links directly to all phone numbers within the record. From there, calls log easily to the tasks object allowing us to track activity levels.
What do you dislike about the product?
The way the tool records it's call information cannot be customized / redirected to log data elsewhere. The data point often used with these types of tools is often logged as an "outbound call", but some companies classify it differently. This cannot be changed and will actually overwrite any other values the tool let's you choose. We implemented our own workaround, but the lack of documentation on their limitations added additional dev hours on our end.
What problems is the product solving and how is that benefiting you?
The tool allows Sales to call from within their browser or cell phones easily. We realized allowing Sales to easily switch between "work mode" and "travel" raised call output. With less disruption in workflow, downtime is minimized.
Recommendations to others considering the product:
It's a good tool just know it's limitations by demoing the product thoroughly with subject matter experts.
Does the job
What do you like best about the product?
It's a reliable meeting platform with decent stability of video and audio.
What do you dislike about the product?
The UI is a bit outdated and could be more intuitive.
What problems is the product solving and how is that benefiting you?
I wouldn't call this a "problem-solving" tool. Video conferencing is a necessity and RC Meetings is as capable as many. Not the best, definitely not the worst.
Good Product for Team Projects meeting
What do you like best about the product?
Chats options with the team. Liked the dashboard interface.
What do you dislike about the product?
Should make more user friendly in order to make it better interms of other comptetiors.
What problems is the product solving and how is that benefiting you?
Internal Teams communication for the various projects.
Great Product
What do you like best about the product?
I am able to use this app not only for the office phone but also I am able to transfer the line so that I am able to recieve my office calls on my cell phone. I am also able to fax and text from the app.
What do you dislike about the product?
The settings sometimes mess up but I am able to go back and reset them.
What problems is the product solving and how is that benefiting you?
The benefit of this RingCentral is that there are so many different features that comes with it.
Great Soft ware, Horrible Customer Service
What do you like best about the product?
The software works across platforms and is easy to use. Setting up users is simple. All info in one place for calls, texts, meetings, and voicemail.
What do you dislike about the product?
Billing is a nightmare, and any corrections take forever. Account managers are no help, either by their design or the limitations of supervisors.
What problems is the product solving and how is that benefiting you?
With locations in 48 states and staff moving locations based on need, we can ensure customers always reach someone to help them even if their rep is no longer in the area.
RingCentral Meetings
What do you like best about the product?
I like the ease of use with this software, the calls are clear and I never have issues with the connectivity.
What do you dislike about the product?
I really can't think of anything that I dislike about this.
What problems is the product solving and how is that benefiting you?
During Covid we utilized RingCentral Meetings to stay in touch with colleagues and when things got better we used it as a means to work from home and see patients that would come to the office.
A bit complicated to use and not as reliable as other similar services
What do you like best about the product?
I did like how easy it was to install and the service provided
What do you dislike about the product?
I didn't like how difficult it was to get working properly, I had a lot of tech issues and it took quite awhile to get the video call started
What problems is the product solving and how is that benefiting you?
Communication while working from, staying up to date with coworkers and their projects, more personable communication than email or phone call
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