RingCentral
RingCentralReviews from AWS customer
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Good Support Tool
What do you like best about the product?
Being able to handle support calls, in-house meetings and also record sessions for trainings.
What do you dislike about the product?
Slowness at some times. RingCentral gets glitchy at times
What problems is the product solving and how is that benefiting you?
We use it for tech Support and also trainings
Video Conferencing made simple and secure
What do you like best about the product?
RingCentral is simple to use and offers the security our organization needs to meet with staff and clients. We are also able to host webinars where attendees can preregister.
What do you dislike about the product?
I like all of the features although there is a limit of how many people can be on the call unless additional licenses are purchased.
What problems is the product solving and how is that benefiting you?
It's simple to use and secure. It allowed our staff to meet during the pandemic. We have even been able to use it to host new hire orientation.
Recommendations to others considering the product:
RingCentral Meetings is as simple to use as Zoom but with more security.
Weak connection & UI has a lot of similarities with zoom while missing some of the features
What do you like best about the product?
Easy sign-on. Accounts remain logged in indefinitely. Boxed visuals for every call participant.
What do you dislike about the product?
Its very difficult to use two screens to present and view participants simultaneously. There is no calendar integration with outlook so you need to open meetings from Outlook instead of from the application directly. When you schedule an appointment from the app, it always starts with the current day and time instead of providing a calendar to select the meeting day & time. Clients often complain they have trouble accessing the meetings. Zoom used to accommodate RingCentral meeting IDs but has since stopped supporting this application, making it harder for more people to access the sessions.
What problems is the product solving and how is that benefiting you?
We use Ring Central for Internal team meetings, sales presentations, and client meetings.
Quick and Easy To Use - Great Collaborative Tool
What do you like best about the product?
I appreciate that Ring Central Meetings is easy to use. The scheduling tool is friendly and makes collaboration a breeze. I appreicate being able to record directly to my computer and not to the cloud where I have to download later. It would be nice to have a feature to record directly to our own cloud environment (google folder).
What do you dislike about the product?
Ring Central is a great product and I do not have any negative feedback.
What problems is the product solving and how is that benefiting you?
Quick collaborative video conferencing.
Recommendations to others considering the product:
Use RingCentral - it is agreat platform.
Almost the best UCaaS in market for global businesses
What do you like best about the product?
It has numerous feature-rich functions, which are vital for the mobile worker. Including softphone, texting, office anywhere, and dashboard diagnostics to complete business communications activity.
What do you dislike about the product?
The customer support services have weakened recently. With numerous, months-long unresolved issues in the field, hours on the phone with tech support and no resolution, we are less likely to recommend. The cost for the connectors in integration to CRMs. These functions should be more native given the open API's
What problems is the product solving and how is that benefiting you?
Sales Optimization and efficiency tracking. Comparing Communication activity over an extended period to active revenue results. Determining what metrics work, to what metrics do not work. This on an office, team or individual basis.
STAY AWAY
What do you like best about the product?
The underlying product made by its competitor, which Ring Central sells at an upcharge with software nobody wants.
What do you dislike about the product?
Do not enter into an agreement with this company. They will let you add services, but not decrease them within a year. Same thing for additional lines. Also, they can unilaterally increase prices, then you still cannot discontinue using the service within a year period.
What problems is the product solving and how is that benefiting you?
It was helping us manage our phone lines. We realized it was a ripoff and they wouldn't let us downgrade.
Easy to use
What do you like best about the product?
It was a straightforward platform to log into and use for a quick over the computer demo
What do you dislike about the product?
The invite link did not come and had to be resent the day of use. I believe this was sent originally by the host, and the host resent the email. it finally came through for me to be able to use
What problems is the product solving and how is that benefiting you?
It was to be able to do a meeting with a visual with someone who was states away. It worked well.
Recommendations to others considering the product:
The few experiences I have had with Ring Meetings have been easy to use and beneficial to get the information needed to us during the COVID times.
RingCentral for Doctorate Students
What do you like best about the product?
Some professors prefer to use RingCentral over Zoom in my doctorate of occupational therapy (OTD) program. The interface is very similar to Zoom, so I like the familiarity and ability to chat with professors and other students either individually or to the class.
What do you dislike about the product?
RingCentral is not as known, so I found it inconvenient to download more than one app for online classes. Also, when I had a poster presentation for my research (which is normally in person but on RingCentral this term due to the COVID-19 pandemic) , I had to make clear to my family and friends that wanted to attend that it would be on an unfamiliar app and to set it up beforehand. However, this is not a major issue.
What problems is the product solving and how is that benefiting you?
Due to the COVID-19 pandemic, online learning is on the rise. RingCentral makes it possible for educators and students to continue learning.
Decent for price but service team is horrible.
What do you like best about the product?
Functionality, and structure of applications
What do you dislike about the product?
Caller ID not functional & non english support
What problems is the product solving and how is that benefiting you?
Text, IM, Phone, Video Conferencing
Customer service is atrocious
What do you like best about the product?
The actual phone service, when it works, is good.
What do you dislike about the product?
When any issues arise, the customer service is terrible. Tickets are closed without actually being resolved and the company's agents don't seem to actually read tickets before reaching out. Our admin was no longer with the company, and when we needed admin privileges transferred, RingCentral was insistent on contacting our former admin for authorization. When we added users, they weren't working properly and the response was so slow (the first ticket was closed without being resolved, the second took days to get a reply) that we ended up having to just figure it out on our own.
What problems is the product solving and how is that benefiting you?
The service itself, when working, is fine. Our sales team uses it to make calls.
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