RingCentral
RingCentralReviews from AWS customer
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Ring Central has its pros and cons
What do you like best about the product?
The cell phone forwarding is pretty handy. The conference call features are pretty sofisticated, and reliable (which is mega important when it comes to conference calls).
What do you dislike about the product?
It's not very user friendly or intuitive, and doesn't have very many out of box integrations. I guess I just expect a lot more from a VOIP service in 2021. Their could be a lot more built in tools that would really elevate the experience of using ring central in a corporate setting.
What problems is the product solving and how is that benefiting you?
Ring central is amazing when it comes to conference calls, super easy to setup and send out invites, even more so when they are last minute. This VOIP tool is easy to set up, easy to scale across a company as a communication tool, but still needs some updating to compete with others in the marketplace and fulfill more business needs in a more streamlined way.
Great for Working at Home
What do you like best about the product?
I love how easy it is to use. The quality is excellent. I love the chat option. The mute option is excellent as well. It brings us all together even though we are working from home.
What do you dislike about the product?
The only thing I dislike is how the sometimes the meetings drop.
What problems is the product solving and how is that benefiting you?
The biggest problem it has solved is bringing the office together as a team even though we are working from home. It is excellent for training as well.
VOIP phone system is OK, customer service leaves a lot to be desired
What do you like best about the product?
The phone system while it is confusing to set up, works very well. You can set up automated operators and agent call queues for both business hours and after hours support.
What do you dislike about the product?
Whenever there is an outage, customer service response is slow or non-existent. Problems are usually handled through the community forum. They usually do not consider suggested enhancements to the product.
What problems is the product solving and how is that benefiting you?
We have set up a VOIP system and call queues for our support agents, and voip numbers for everyone in the company.
Great Service at Fair Prices
What do you like best about the product?
When we have issues, I like the range of support options and teh majority of my support interactions have led to first call resolution.
What do you dislike about the product?
Sometimes, first line support is less knowledgeable than I think the can or should be.
What problems is the product solving and how is that benefiting you?
We went to a virtual office environment 5 years ago and RC was key to that. Having my business phone be at my desk on a "hard" phone AND on my cell phone, with the ability to swap a call back and forth, has been great.
A full featured VOIP
What do you like best about the product?
Features, features, features. Fully customizable and adaptable to your business situation.
What do you dislike about the product?
A little complicated for small businesses with few phone or no switchboard/reception
What problems is the product solving and how is that benefiting you?
Having the ability to be in contact with clients from anywhere inside or outside the studio!
A reliable service that is a nightmare for admins
What do you like best about the product?
RingCentral tries very hard to have their phone service be reliable. Their service itself rarely goes down which is great. Their support was actually not bad. They would flat out tell you if something in the admin portal was bad and would either teach you or do the process themselves depending on what you want. I like that.
What do you dislike about the product?
RingCentral has the following struggles:
- App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration.
- User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100!
- Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill.
Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers.
- App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration.
- User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100!
- Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill.
Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers.
What problems is the product solving and how is that benefiting you?
We wanted a reliable VoIP solution that was easily to administrate. We did not get that.
Recommendations to others considering the product:
Look elsewhere. There are better options that actually want your business.
Our entire office uses RingCentral
What do you like best about the product?
With our entire staff being remote over this last year RingCentral has made that transition much easier. We were able to download the app on our mobile phones to continue our meetings and calls with out work number. Being on video for all our meetings has made the distance much more manageable. I have also enjoyed the ability to read the voicemails and receive and send text messages on the app. Our team has made a fun game out of the virtual backgrounds during the video meetings.
What do you dislike about the product?
Honestly, RingCentral has been great and I have no dislikes that I have run into in the last year of being out of the office.
What problems is the product solving and how is that benefiting you?
We have been using RingCentral for almost two years and over this last year we have learned way more about the system. Using the video during meetings is a job saving tool when talking to team members or clients. It makes the conversation feel more personal and we are able to continue business with the social distancing guidelines.
Recommendations to others considering the product:
Great system that we utilize multiple times a day with our entire office and all clients!
Agency Phone System
What do you like best about the product?
The ease of scheduling meeting from anywhere, phone, computer, laptop. I like the features that I can have my desk phone right on my laptop and can conduct business as usual from any location. Ring Central meetings is easy to send an email to a client to schedule a phone or video conference
What do you dislike about the product?
There are multiple sites to access to set up your system. I have three app on my desktop along with the desk phone. It can get very confusing on which one accesses which feature. I also didn't like the fact that we couldn't get the same phone number with different extensions for our office. I think there are features of ring central that we have not used or are not aware that are available to us.
What problems is the product solving and how is that benefiting you?
Setting up video meeting during covid was easy and worked well. Once we all figured out which app to use and how to manage the add in for Outlook we were very successful setting up weekly meetings. We had no issues getting our clients into meeting and screen sharing proposals. We use this on a weekly basis for team meeting when our employees are at home.
Recommendations to others considering the product:
I find it very difficult to work with support. On a few occasions they were unable to resolve our issues and we had to youtube the answers. We were very little set up assistance other than videos which was disappointing. Our contact only handled sales and once our phones were up and running the only assistance was provided through the call in support team which was not as helpful as expected.
For the most part, works well for our needs
What do you like best about the product?
For the most part, the service works and is relatively easy to administer. Our company was able to transition to WFH easily without our clients struggling to get a hold of us. Our reps could answer calls on their cellphones via the RingCentral Phone app which made the transition seamless.
What do you dislike about the product?
They are constantly releasing features to enhance their Glip and Video offerings, but they had a huge issue with their call recording feature. It was a known issue for over a year. I spoke to their highest level of support and even product managers and over a year later they finally fixed the issue.
They also have a confusing interface for adding new phones and users. It is overly complicated.
They also have a confusing interface for adding new phones and users. It is overly complicated.
What problems is the product solving and how is that benefiting you?
We no longer have to purchase physical desk phones and our employees can work from anywhere.
Their customer service is fantastic. The their technology does what they say it does.
What do you like best about the product?
I like the quality of their technology and their customer service!
What do you dislike about the product?
I've been using them for about 3 years. I don't know what there is to dislike. They do what they say they do.
What problems is the product solving and how is that benefiting you?
They supply my telephone and video conference needs. Because we're not a huge company, their customer service is there when you need them. Sometimes it takes too long for them to answer their phone, but when they do they really try to help and they do help
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