RingCentral
RingCentralReviews from AWS customer
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One-stop for phone and video communication
What do you like best about the product?
Being a remote employee, I do not have a physical work phone to take work-related calls. Instead, a work phone number is connected to the RingCentral app. Any calls to that number are directed to my smartphone. From texting, phone, and video call - RingCentral has it all. You can use the app on your mobile device or desktop.
What do you dislike about the product?
Sometimes the app will log you out. I find this happens to me when I restart my phone. A minor hassle but any missed calls or texts are forwarded to your email as a backup. These notifications keep you up to date on the latest communications.
What problems is the product solving and how is that benefiting you?
RingCentral eliminates the need to have multiple devices to receive professional calls and provides various forms of communication to stay in the loop at work. If you don't have the number of another coworker, the pre-loaded directory comes in handy.
Best of the meeting places
What do you like best about the product?
The connection is reliable, it seems to be the most user friendly of all the meeting apps that I've used.
What do you dislike about the product?
Sometimes it takes a while to connect, but otherwise that's about it!
What problems is the product solving and how is that benefiting you?
N/A
Best VOIP Platform and Support around
What do you like best about the product?
We used to resell and use internally another VOIP product that was surprisingly inferior to RingCentral MVP. After doing the training we have been very happy with the support included and the step by step training that has allowed us to quickly ramp up selling and using this new platform. Best of all with the annual payment we have been able to save customers money. We highly recommend this product and am very impressed with how far they have come in the last 10 years.
What do you dislike about the product?
Any VOIP has call quality issues when you do not have a great Internet connection.
What problems is the product solving and how is that benefiting you?
Our last VOIP provider support was non-existent. They expected each of my techs to perform a 40-hour training. RingCentral MVP has solved those problemsby allowing for training in a fraction of that time. It's been great!
Clarity and User friendly
What do you like best about the product?
The convenience of making calls and not worrying about dropping calls during important work conversations.
What do you dislike about the product?
I don't particularly appreciate that it times out after several minutes of not being active on calls. I wish it would wait a bit longer.
What problems is the product solving and how is that benefiting you?
I can schedule my requests with the provider's offices with clarity and no disconnections during the calls.
RingCentral is feature rich, stable and works very well
What do you like best about the product?
Management is easy to use. Call quality is great. Tools are helpful to troubleshoot.
What do you dislike about the product?
Like most vendors, once you get up and running with a signed contract, you lose the direct connection with an account manager.
What problems is the product solving and how is that benefiting you?
Mostly audio and conference calling. Some video calls.
Recommendations to others considering the product:
RingCentral and Zoom are very simular. RingCentral has been around much longer and currently has better administrative features.
I had a good experience with RingCentral, lots of features, just a bit too expensive.
What do you like best about the product?
Call Logs and Organization of the ring central system.
What do you dislike about the product?
Price
What problems is the product solving and how is that benefiting you?
I am not solving problems with RingCentral anymore
Meh - That's all there is to say about this software.
What do you like best about the product?
It makes calls. That's really just about it. It has no notable good features. There is really not a lot that can be added to the positives column on this one beyond that.
What do you dislike about the product?
Ring Central is slow, clunky, and quite meh. It's not a great program, though it does the job in a semi-adequate manner, I suppose. But it is always a hassle to deal with.
What problems is the product solving and how is that benefiting you?
It makes calls. There is no other usage for it that our organization made, or has made of the software, now or in the past. The ability to make calls from one's computer.
just like zoom
What do you like best about the product?
i like that it functions just like zoom, it appears to be faster
What do you dislike about the product?
other than not being able to connect it to my google calendar, no complaints at this time, typically used for client meetings
What problems is the product solving and how is that benefiting you?
I notice that it is much easier to get external people onto meetings
Very good integration of Phone/Text/Video Conference
What do you like best about the product?
Ring Central has allowed me to work internationally and stay connected with my clients without interruption.
Able to make calls and set up video conferences either from my laptop or my Android phone.
Able to make calls and set up video conferences either from my laptop or my Android phone.
What do you dislike about the product?
I have nothing negative to say about RingCentral. They are very responsive to any issues and I have not experienced any outages or lost connections.
My clients have been able to hear and understand me. I have nothing negative to say about my experiences with their services.
Highly recommend for digital nomads.
My clients have been able to hear and understand me. I have nothing negative to say about my experiences with their services.
Highly recommend for digital nomads.
What problems is the product solving and how is that benefiting you?
I wanted to stay connected with my clients via phone and web conference while I was working internationally.
Able to call from my US based number in Vietnam, Thailand, and Mexico without anyone knowing I was away
Stay productive while outside of the United States.
Clear communication whereever I was in the world
Able to call from my US based number in Vietnam, Thailand, and Mexico without anyone knowing I was away
Stay productive while outside of the United States.
Clear communication whereever I was in the world
Recommendations to others considering the product:
They are an excellent VOIP for digital nomads
Stable, Feature-Rich, and Scalable - A Great Service for Any Organization
What do you like best about the product?
RingCentral has almost every feature that you would want in a phone system, and their service and reliability have been outstanding for us. I have been a RingCentral customer for over 15 years and have never experienced a major outage or interruption of service.
What do you dislike about the product?
I wish they had more flexibility in extensions that may not make many/any outgoing calls but require a deskphone. Their pricing scheme does not work for all organizations.
What problems is the product solving and how is that benefiting you?
RingCentral MVP brings us outstanding service without costly capital/maintenance/upgrade hardware bills. We, and organizations that I have referred to RingCentral also have benefitted from the flexibility of the service and when COVID lockdowns started, moving employees home was trivial (pick up your phone and go) and video conferencing was seamless (already a feature every customer had).
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