RingCentral
RingCentralReviews from AWS customer
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Educational Support with Ring Central
What do you like best about the product?
I like that we can switch control between users. There are times that I need to see our programmer's page to see what pathway they are using or a sample of work within another computer program that I normally wouldn't be able to see. I can also jump in and share my screen when needed. I feel it is even easier than working together in person since we can talk and show screens at the same time.
What do you dislike about the product?
Sometimes when switching between users as the host in sharing a screen, it will "freeze" or not allow you to continue smoothly between the transitions. I have had times that whoever logs in to the call first has the most success with sharing their screen, but they may not necessarily be the facilitator to the meeting, so there should be a better transition.
What problems is the product solving and how is that benefiting you?
The main problem we are solving is having people all of the country need to come together for a meeting. We need to be able to see, hear, and share screens without having to come together in person. A problem we are solving is that the visual screen share option is incredibly helpful compared to strictly a phone conference. I can show files/examples of what I need and I know we are looking at the same information. Another benefit is being able to have multiple people on the line.
Recommendations to others considering the product:
Try to have whomever you want to lead the meeting be the first person to log in. They seem to have the most fluid control.
Great tool for meetings and recording the meetings
What do you like best about the product?
I like that the conference and dial in number do not change. Once you are assigned a number, it is yours to use.
What do you dislike about the product?
This is a good tool, I haven't found anything I dislike.
What problems is the product solving and how is that benefiting you?
Collaboration with vendors, business users and internal team members.
Recommendations to others considering the product:
It's a great tool to use. The calls are very clear and you can easily record a meeting to share with others.
Fantastic Phone service
What do you like best about the product?
I like that I am not tied to my desk to get phone calls. I have used other VOIP solutions and their mobile app has far more features than any of the ones I have used. The only reason I use my desk phone is because I have a great headset for it, but now that I have a great headset for my iPhone, I may start using it more. The other main feature is the ability to text from my office line. I have lost at least one customer who tried texting my other provider and then was upset that I had ignored their texts. That never happens anymore. It also allows me to separate personal texting from business texting which makes it far easier for me to keep track of who I am currently texting with.
What do you dislike about the product?
The only issue I had was with the initial setup. They wouldn't change my outgoing caller ID to my phone number until my phone numbers had been ported over, which took about a week.
What problems is the product solving and how is that benefiting you?
I now have the ability to effectively track all of my business communications for all of my clients. I'm in the process of having a system setup that will allow me to get reporting for time spent on the phone and texting with my clients.
Recommendations to others considering the product:
Don't expect the outgoing caller ID to be in place until the phones are migrated over to RingCentral. Once there, everything works as expected
Meetings are made easier!!
What do you like best about the product?
We have incorporated ring central with outlook for our scrum meetings.
What do you dislike about the product?
Changing from the regular outlook meetings to ring central could be a bit overwhelming at the beginning. Specially, if you are not very familiar with the software.
What problems is the product solving and how is that benefiting you?
Security issues on meetings were resolved by switching to Ring Central.
Too Bulky
What do you like best about the product?
I like the Glip application features. It is nice to be able to send internal and external messages from one app. The meetings are pretty good as well, I like the ability to take control of one's screen.
What do you dislike about the product?
I do not like that it does not have traditional PBX functions such as ring groups(hunt groups) and that there are too many apps. There is Glip, Meetings, RC for Google, and RingCentral Phone. Can we get one streamlined app? The sales teams are extremely pushy and aggressive, to the point that it is almost excessive.
What problems is the product solving and how is that benefiting you?
I do like the Glip app a lot. You can set up "teams" or groups for messages, set tasks, etc. This has solved the problem of being able to really control meetings.
Recommendations to others considering the product:
Do your research, ask questions and make sure that they will show all the features or lack thereof. The demos are great, but if you need a desk phone, or want a desk phone, the solution is clunky and they cannot portray that over the demo.
Ring Central
What do you like best about the product?
This is extremely helpful when making work calls, and even more importantly when I have to make business calls over seas.
What do you dislike about the product?
I don't like that is constantly signs me out and makes me relog in every single time.
What problems is the product solving and how is that benefiting you?
Using ring central I am ablt to quickly and effeciently make business calls, call over seas, send texts if needed, among many other great things.
Excellent meeting tool with low overhead
What do you like best about the product?
Ring Central Meetings is extremely easy to use and has a join from browser option that works with external clients
What do you dislike about the product?
There are too many places where you control your settings for meetings, the RC meetings app and the online portal.
What problems is the product solving and how is that benefiting you?
We are holding client meetings, interviews and such with Ring Central Meetings. The benefits have been great, this is a good product.
Recommendations to others considering the product:
RingCentral meetings is a great conferencing tool.
All in one
What do you like best about the product?
I like the way it is all in one system .
What do you dislike about the product?
RC meetings can be a bit confusing sometimes
What problems is the product solving and how is that benefiting you?
one platform
Ring Central is a customer service disaster
What do you like best about the product?
When it works, it works pretty well. They have lots of features when they work. Heaven help you if you have a problem, however.
What do you dislike about the product?
Ring Central does very little to support their customers. You'll run a gauntlet of hidden charges, careless account managers, and people who barely English. They had the gall to try to charge my credit card for another year of "service" after I cancelled the account and ported my numbers out to Grasshopper.
What problems is the product solving and how is that benefiting you?
When you call in for help, they give you the runaround, shift you from one person to another, and no one can help, but always the other guy can. They tell you the price will be one thing, but it's always higher. Did I mention that they charged my card AFTER I DISCONTINUED SERVICE?
Avoid vigorously.
Avoid vigorously.
Recommendations to others considering the product:
Don't
Effective but Costly
What do you like best about the product?
I like most the ability to use the platform on a mobile device in addition to hardwiring
What do you dislike about the product?
The application is very glitchy and does not sync well.
What problems is the product solving and how is that benefiting you?
We use it as our phone system for our entire office.
Recommendations to others considering the product:
Be sure about what your needs are before deciding to use RC
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