RingCentral
RingCentralReviews from AWS customer
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Does the job
What do you like best about the product?
It's a reliable meeting platform with decent stability of video and audio.
What do you dislike about the product?
The UI is a bit outdated and could be more intuitive.
What problems is the product solving and how is that benefiting you?
I wouldn't call this a "problem-solving" tool. Video conferencing is a necessity and RC Meetings is as capable as many. Not the best, definitely not the worst.
Good Product for Team Projects meeting
What do you like best about the product?
Chats options with the team. Liked the dashboard interface.
What do you dislike about the product?
Should make more user friendly in order to make it better interms of other comptetiors.
What problems is the product solving and how is that benefiting you?
Internal Teams communication for the various projects.
Great Product
What do you like best about the product?
I am able to use this app not only for the office phone but also I am able to transfer the line so that I am able to recieve my office calls on my cell phone. I am also able to fax and text from the app.
What do you dislike about the product?
The settings sometimes mess up but I am able to go back and reset them.
What problems is the product solving and how is that benefiting you?
The benefit of this RingCentral is that there are so many different features that comes with it.
Great Soft ware, Horrible Customer Service
What do you like best about the product?
The software works across platforms and is easy to use. Setting up users is simple. All info in one place for calls, texts, meetings, and voicemail.
What do you dislike about the product?
Billing is a nightmare, and any corrections take forever. Account managers are no help, either by their design or the limitations of supervisors.
What problems is the product solving and how is that benefiting you?
With locations in 48 states and staff moving locations based on need, we can ensure customers always reach someone to help them even if their rep is no longer in the area.
RingCentral Meetings
What do you like best about the product?
I like the ease of use with this software, the calls are clear and I never have issues with the connectivity.
What do you dislike about the product?
I really can't think of anything that I dislike about this.
What problems is the product solving and how is that benefiting you?
During Covid we utilized RingCentral Meetings to stay in touch with colleagues and when things got better we used it as a means to work from home and see patients that would come to the office.
A bit complicated to use and not as reliable as other similar services
What do you like best about the product?
I did like how easy it was to install and the service provided
What do you dislike about the product?
I didn't like how difficult it was to get working properly, I had a lot of tech issues and it took quite awhile to get the video call started
What problems is the product solving and how is that benefiting you?
Communication while working from, staying up to date with coworkers and their projects, more personable communication than email or phone call
Great to use
What do you like best about the product?
Very easy, helpful, clear connection, and able to understand everything and a great way to be able to still do what you need to do. As for me, I'm doing physical therapy and not having to leave my home. It is very appreciated that they started doing physical therapy from this app. Thank you for being so great.
What do you dislike about the product?
You can't use it while browsing another application, you will be muted.
What problems is the product solving and how is that benefiting you?
ink of this case: you are in a conf call and you need to search for some information on email app and you need to switch from ring central to outlook. If so, you will be muted. Also, on a phone with quite a lot of memory, ring central is the only app that crashes if you are attempting multitasking and opening another app while ring central is open.
Recommendations to others considering the product:
This is a great way for my couseling group. If you loose your connection you can get back in without having to call them to let you back in.
Great Software
What do you like best about the product?
I enjoy their app. Very organized, great UI, and not difficult to navigate.
What do you dislike about the product?
I do wish the menu items could be rearranged or hidden.
What problems is the product solving and how is that benefiting you?
Used for meetings and calls.
My first choice AFTER the big guys
What do you like best about the product?
It is a nice product with a good application interface on my various devices.
What do you dislike about the product?
Doesn't feel as clean as the Teams, Meets, and Zooms of the world. I don't like having an extra app and video service on my devices to complicate further
What problems is the product solving and how is that benefiting you?
Connecting with people across the country!
Could have better UX but gets job done!
What do you like best about the product?
Overall, it gets the job done! Based on what I reviewed when doing my original search, RingCentral was one of the companies with brand recognition. It was interesting to see that they've branched into conferencing but were also doing so at a comparable price. We were heavily price-driven with our decision so the team was extremely flexible in that regard.
I also enjoy the controls and flexibility for meetings of over 10 people. We have a global remote team where multiple team syncs and cross-functional meetings will host over 10 participants. The flexibility and controls for a meeting host in these scenarios are pretty useful.
Multiple apps - we don't provision Macs or PCs specifically but allow our employees to pick based on personal preference. Both types of operating system have functional apps and the interface when using a Mac to talk to PC is crisp.
I also enjoy the controls and flexibility for meetings of over 10 people. We have a global remote team where multiple team syncs and cross-functional meetings will host over 10 participants. The flexibility and controls for a meeting host in these scenarios are pretty useful.
Multiple apps - we don't provision Macs or PCs specifically but allow our employees to pick based on personal preference. Both types of operating system have functional apps and the interface when using a Mac to talk to PC is crisp.
What do you dislike about the product?
One downside of RingCentral Meetings is the overall user experience. Having used tools in the past like Zoom and Google Hangouts, I was expecting a bit more ease-of-use when it came to features like screen sharing or sharing host permissions. It hasn't been as intuitive in-meeting compared to tools I've used in the past.
Static text - the overall web-layout and management of settings can be a bit confusing. It feels like the part of the site that is meant for managing Meetings was designed in the 90s.
Static text - the overall web-layout and management of settings can be a bit confusing. It feels like the part of the site that is meant for managing Meetings was designed in the 90s.
What problems is the product solving and how is that benefiting you?
We were a global growing company before, during, and after COVID. One thing we needed to sustain our growth was a flexible way for our employees to collaborate without meeting in-person. Even as we continue with a hybrid working model, it's still a great way for our employees to get business done.
Cost and long-term savings. We will have a need for a solution like RingCentral for as long as our business exists. One thing we appreciate is the cost flexibility and peace of mind that as we scale, our best interest is at heart with our account management team.
Cost and long-term savings. We will have a need for a solution like RingCentral for as long as our business exists. One thing we appreciate is the cost flexibility and peace of mind that as we scale, our best interest is at heart with our account management team.
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