RingCentral
RingCentralReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,300 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Almost the best UCaaS in market for global businesses
What do you like best about the product?
It has numerous feature-rich functions, which are vital for the mobile worker. Including softphone, texting, office anywhere, and dashboard diagnostics to complete business communications activity.
What do you dislike about the product?
The customer support services have weakened recently. With numerous, months-long unresolved issues in the field, hours on the phone with tech support and no resolution, we are less likely to recommend. The cost for the connectors in integration to CRMs. These functions should be more native given the open API's
What problems is the product solving and how is that benefiting you?
Sales Optimization and efficiency tracking. Comparing Communication activity over an extended period to active revenue results. Determining what metrics work, to what metrics do not work. This on an office, team or individual basis.
STAY AWAY
What do you like best about the product?
The underlying product made by its competitor, which Ring Central sells at an upcharge with software nobody wants.
What do you dislike about the product?
Do not enter into an agreement with this company. They will let you add services, but not decrease them within a year. Same thing for additional lines. Also, they can unilaterally increase prices, then you still cannot discontinue using the service within a year period.
What problems is the product solving and how is that benefiting you?
It was helping us manage our phone lines. We realized it was a ripoff and they wouldn't let us downgrade.
Easy to use
What do you like best about the product?
It was a straightforward platform to log into and use for a quick over the computer demo
What do you dislike about the product?
The invite link did not come and had to be resent the day of use. I believe this was sent originally by the host, and the host resent the email. it finally came through for me to be able to use
What problems is the product solving and how is that benefiting you?
It was to be able to do a meeting with a visual with someone who was states away. It worked well.
Recommendations to others considering the product:
The few experiences I have had with Ring Meetings have been easy to use and beneficial to get the information needed to us during the COVID times.
RingCentral for Doctorate Students
What do you like best about the product?
Some professors prefer to use RingCentral over Zoom in my doctorate of occupational therapy (OTD) program. The interface is very similar to Zoom, so I like the familiarity and ability to chat with professors and other students either individually or to the class.
What do you dislike about the product?
RingCentral is not as known, so I found it inconvenient to download more than one app for online classes. Also, when I had a poster presentation for my research (which is normally in person but on RingCentral this term due to the COVID-19 pandemic) , I had to make clear to my family and friends that wanted to attend that it would be on an unfamiliar app and to set it up beforehand. However, this is not a major issue.
What problems is the product solving and how is that benefiting you?
Due to the COVID-19 pandemic, online learning is on the rise. RingCentral makes it possible for educators and students to continue learning.
Decent for price but service team is horrible.
What do you like best about the product?
Functionality, and structure of applications
What do you dislike about the product?
Caller ID not functional & non english support
What problems is the product solving and how is that benefiting you?
Text, IM, Phone, Video Conferencing
Customer service is atrocious
What do you like best about the product?
The actual phone service, when it works, is good.
What do you dislike about the product?
When any issues arise, the customer service is terrible. Tickets are closed without actually being resolved and the company's agents don't seem to actually read tickets before reaching out. Our admin was no longer with the company, and when we needed admin privileges transferred, RingCentral was insistent on contacting our former admin for authorization. When we added users, they weren't working properly and the response was so slow (the first ticket was closed without being resolved, the second took days to get a reply) that we ended up having to just figure it out on our own.
What problems is the product solving and how is that benefiting you?
The service itself, when working, is fine. Our sales team uses it to make calls.
Ring Central has its pros and cons
What do you like best about the product?
The cell phone forwarding is pretty handy. The conference call features are pretty sofisticated, and reliable (which is mega important when it comes to conference calls).
What do you dislike about the product?
It's not very user friendly or intuitive, and doesn't have very many out of box integrations. I guess I just expect a lot more from a VOIP service in 2021. Their could be a lot more built in tools that would really elevate the experience of using ring central in a corporate setting.
What problems is the product solving and how is that benefiting you?
Ring central is amazing when it comes to conference calls, super easy to setup and send out invites, even more so when they are last minute. This VOIP tool is easy to set up, easy to scale across a company as a communication tool, but still needs some updating to compete with others in the marketplace and fulfill more business needs in a more streamlined way.
Great for Working at Home
What do you like best about the product?
I love how easy it is to use. The quality is excellent. I love the chat option. The mute option is excellent as well. It brings us all together even though we are working from home.
What do you dislike about the product?
The only thing I dislike is how the sometimes the meetings drop.
What problems is the product solving and how is that benefiting you?
The biggest problem it has solved is bringing the office together as a team even though we are working from home. It is excellent for training as well.
VOIP phone system is OK, customer service leaves a lot to be desired
What do you like best about the product?
The phone system while it is confusing to set up, works very well. You can set up automated operators and agent call queues for both business hours and after hours support.
What do you dislike about the product?
Whenever there is an outage, customer service response is slow or non-existent. Problems are usually handled through the community forum. They usually do not consider suggested enhancements to the product.
What problems is the product solving and how is that benefiting you?
We have set up a VOIP system and call queues for our support agents, and voip numbers for everyone in the company.
Great Service at Fair Prices
What do you like best about the product?
When we have issues, I like the range of support options and teh majority of my support interactions have led to first call resolution.
What do you dislike about the product?
Sometimes, first line support is less knowledgeable than I think the can or should be.
What problems is the product solving and how is that benefiting you?
We went to a virtual office environment 5 years ago and RC was key to that. Having my business phone be at my desk on a "hard" phone AND on my cell phone, with the ability to swap a call back and forth, has been great.
showing 851 - 860