RingCentral
RingCentralReviews from AWS customer
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RINGCENTRAL FOR ANY SIZE BUSINESS
What do you like best about the product?
They are constantly updating their software adding new features for free. In a space where software companies are constantly charging for add-on features, it's a pleasure to do business with a company that does not nickel and dime customers.
What do you dislike about the product?
It's not a deal breaker, but their customer service is hit or miss. Other than that, there is not too much to complain about.
What problems is the product solving and how is that benefiting you?
I've replaced my desktop phone with the RC softphone. They also have a wonderful mobile app that works most of the time. RC allows us to be mobile and answer calls remotely.
good for meetings
What do you like best about the product?
i like that i can connect with customers
What do you dislike about the product?
sometimes it crashes when im talking to customers
What problems is the product solving and how is that benefiting you?
connecting with customers
Works When It Wants To
What do you like best about the product?
I like that it's easy for anyone to project or take over to share their screen. We have a lot of remote team members across the United States and in Uruguay so it's nice we have a place we can all have a meeting.
What do you dislike about the product?
I have a lot of issues of dial-ins not working or malfunctioning so meeting tend to start 10 minutes late just trying to get the software or dial-in to work properly. I would love it if we didn't have to spend extra time setting up and then trying to get everyone dialed-in.
What problems is the product solving and how is that benefiting you?
The benefits are the screen sharing capabilities and being able to meet with anyone all over the world. I would love to solve the dial-in and setup time issues we currently face in our organization with this software.
Recommendations to others considering the product:
Make sure you give yourself plenty of time for setup just in case you run into malfunctions.
Easy to use!
What do you like best about the product?
The ease of being able to set up meetings with agents and clients near and far. The whole system works well together.
What do you dislike about the product?
Sometimes the quality of the calls are not the best. We are hardwired at the company, but I believe the issue is when some of our clients are not hardwired and using wireless, is when we have the biggest issues with call quality.
What problems is the product solving and how is that benefiting you?
Being able to connect with people near and far at the drop of a hat. It really has taken our meetings and face-to-face meetings to a whole other level by not having to travel to meet clients.
Recommendations to others considering the product:
It really brings your company to a whole other level, especially for a company that needs to contact people out of the area quickly and effectively.
Decent Software, Isn't Widely Used
What do you like best about the product?
The software launches quickly once downloaded to your computer and has decent video quality and screen share capabilities. The mobile app for iOS is great.
What do you dislike about the product?
RingCentral is not widely used by organizations, so if you are meeting with someone for the first time, they have trouble downloading the software and it often causes meetings to start late. The integration with Microsoft Outlook is terrible and breaks often.
What problems is the product solving and how is that benefiting you?
Global screen share and calling is convenient for our international teams and clients/partners.
Great communication tool
What do you like best about the product?
Communication with everyone in the office is provided with ease with this system,use to call a colleague or do a conference with your team ,it’s amazing.allows you too see if an extension is busy ,also allows to personalise the status
What do you dislike about the product?
Sometimes gets hanged but thats very rare,does not have any issues
What problems is the product solving and how is that benefiting you?
Communication within and outside the organisation,
Recommendations to others considering the product:
A great tool that provides ease of communication solutions
RINGCENTRAL REVIEW
What do you like best about the product?
Being able to send faxes electronically and no longer need a physical fax machine
What do you dislike about the product?
Not being able to filter junk fax pages through email
What problems is the product solving and how is that benefiting you?
Being able to quickly send, receive, and save fax pages without the physical machine or paper
Recommendations to others considering the product:
FREE TRIAL - GOOD PRICES
Easy to use when co workers in diff zipcodes
What do you like best about the product?
We can share screens. It’s safe and Accessible. Easy to connect when we live in diff zipcodes
What do you dislike about the product?
Wish the video section was better, or there was a history.
What problems is the product solving and how is that benefiting you?
Connecting add sharing information with Co workers overseas
Ring Central Phones
What do you like best about the product?
I like that I can transfer by typing in colleague names. I like that I can choose to ring to a device or the computer.
What do you dislike about the product?
The reporting on ring central is very inconsistent and often incorrect.
What problems is the product solving and how is that benefiting you?
I work remotely and with Ring Central I'm not required to have a phone line or desk phone. I can use any computer or phone to log in.
RingCentral
What do you like best about the product?
I like that it is easy to use, you can call multiple countries, the option to text, and the fact that you can do alot with the call forwarding settings.
What do you dislike about the product?
I don't like that when you call from the app it doesn't always sync properly with my phone and my desktop. Occasionally the connection strength isn't great.
What problems is the product solving and how is that benefiting you?
Being able to get my calls done quickly is very helpful.
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