RingCentral
RingCentralReviews from AWS customer
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A full featured VOIP
What do you like best about the product?
Features, features, features. Fully customizable and adaptable to your business situation.
What do you dislike about the product?
A little complicated for small businesses with few phone or no switchboard/reception
What problems is the product solving and how is that benefiting you?
Having the ability to be in contact with clients from anywhere inside or outside the studio!
A reliable service that is a nightmare for admins
What do you like best about the product?
RingCentral tries very hard to have their phone service be reliable. Their service itself rarely goes down which is great. Their support was actually not bad. They would flat out tell you if something in the admin portal was bad and would either teach you or do the process themselves depending on what you want. I like that.
What do you dislike about the product?
RingCentral has the following struggles:
- App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration.
- User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100!
- Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill.
Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers.
- App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration.
- User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100!
- Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill.
Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers.
What problems is the product solving and how is that benefiting you?
We wanted a reliable VoIP solution that was easily to administrate. We did not get that.
Recommendations to others considering the product:
Look elsewhere. There are better options that actually want your business.
Our entire office uses RingCentral
What do you like best about the product?
With our entire staff being remote over this last year RingCentral has made that transition much easier. We were able to download the app on our mobile phones to continue our meetings and calls with out work number. Being on video for all our meetings has made the distance much more manageable. I have also enjoyed the ability to read the voicemails and receive and send text messages on the app. Our team has made a fun game out of the virtual backgrounds during the video meetings.
What do you dislike about the product?
Honestly, RingCentral has been great and I have no dislikes that I have run into in the last year of being out of the office.
What problems is the product solving and how is that benefiting you?
We have been using RingCentral for almost two years and over this last year we have learned way more about the system. Using the video during meetings is a job saving tool when talking to team members or clients. It makes the conversation feel more personal and we are able to continue business with the social distancing guidelines.
Recommendations to others considering the product:
Great system that we utilize multiple times a day with our entire office and all clients!
Agency Phone System
What do you like best about the product?
The ease of scheduling meeting from anywhere, phone, computer, laptop. I like the features that I can have my desk phone right on my laptop and can conduct business as usual from any location. Ring Central meetings is easy to send an email to a client to schedule a phone or video conference
What do you dislike about the product?
There are multiple sites to access to set up your system. I have three app on my desktop along with the desk phone. It can get very confusing on which one accesses which feature. I also didn't like the fact that we couldn't get the same phone number with different extensions for our office. I think there are features of ring central that we have not used or are not aware that are available to us.
What problems is the product solving and how is that benefiting you?
Setting up video meeting during covid was easy and worked well. Once we all figured out which app to use and how to manage the add in for Outlook we were very successful setting up weekly meetings. We had no issues getting our clients into meeting and screen sharing proposals. We use this on a weekly basis for team meeting when our employees are at home.
Recommendations to others considering the product:
I find it very difficult to work with support. On a few occasions they were unable to resolve our issues and we had to youtube the answers. We were very little set up assistance other than videos which was disappointing. Our contact only handled sales and once our phones were up and running the only assistance was provided through the call in support team which was not as helpful as expected.
For the most part, works well for our needs
What do you like best about the product?
For the most part, the service works and is relatively easy to administer. Our company was able to transition to WFH easily without our clients struggling to get a hold of us. Our reps could answer calls on their cellphones via the RingCentral Phone app which made the transition seamless.
What do you dislike about the product?
They are constantly releasing features to enhance their Glip and Video offerings, but they had a huge issue with their call recording feature. It was a known issue for over a year. I spoke to their highest level of support and even product managers and over a year later they finally fixed the issue.
They also have a confusing interface for adding new phones and users. It is overly complicated.
They also have a confusing interface for adding new phones and users. It is overly complicated.
What problems is the product solving and how is that benefiting you?
We no longer have to purchase physical desk phones and our employees can work from anywhere.
Their customer service is fantastic. The their technology does what they say it does.
What do you like best about the product?
I like the quality of their technology and their customer service!
What do you dislike about the product?
I've been using them for about 3 years. I don't know what there is to dislike. They do what they say they do.
What problems is the product solving and how is that benefiting you?
They supply my telephone and video conference needs. Because we're not a huge company, their customer service is there when you need them. Sometimes it takes too long for them to answer their phone, but when they do they really try to help and they do help
Beats Zoom Any Old Day
What do you like best about the product?
Space bar for unmuting makes it so you are only heard when you need to be.
What do you dislike about the product?
Sometimes I can't find the toolbar after going to fullscreen
What problems is the product solving and how is that benefiting you?
Regular Stand Up meetings allow us to share screens easily
Ease of Use, Integration with all our needs.
What do you like best about the product?
The meeting scheduler is intuitive, links with Outlook and allows us to easily schedule all our needs. The video meetings work just like other products and frankly mirror the functionality of Zoom.
What do you dislike about the product?
I think the invitation to users outside of RingCentral should be a bit more clear. We have some clients having issues with logging in because of the difference from other platforms, I imagine as more people use Ring Central for video meetings the better it will be.
The phone conference feature is only on the phone application, I wish it was on the desktop version as well.
The phone conference feature is only on the phone application, I wish it was on the desktop version as well.
What problems is the product solving and how is that benefiting you?
With working remotely the entire phone system, video system, etc. being cloud based has made it easy. We no longer need multiple other programs and use only Ring Central. One number, One account, one login any where and any time.
Good videocalling solution!
What do you like best about the product?
- easy to integrate with Outlook
- Multiple options for screen sharing
- Allows the remote control of all applications while screens sharing. This is an important feature as it allows admins to deploy the laptops without local admin rights for the users, yet be able to remotely see the UAC prompt via RC Meetings
- in-meeting chat
- Multiple options for screen sharing
- Allows the remote control of all applications while screens sharing. This is an important feature as it allows admins to deploy the laptops without local admin rights for the users, yet be able to remotely see the UAC prompt via RC Meetings
- in-meeting chat
What do you dislike about the product?
- The profile pic is not synced between RC and RCMeetings
What problems is the product solving and how is that benefiting you?
It is a very good videocalling solution that can be integrated with other Enterprise software.
It also allows us to remotely control all applications (including the ones that need local admin rights).
It also allows us to remotely control all applications (including the ones that need local admin rights).
Ring Central is the bain of my existence, the only system I hate when working
What do you like best about the product?
The calls work and don't drop. I don't run into issues with calls dropping which is nice.
What do you dislike about the product?
Ringcentral SUCKS. I hate using this system.
Our company was terrible at implementing it - they basically said your old phone system is gone, here's ringcentral.
Our ringcentral training was so bizarre, they went over features that we won't even use and were talking crap about Zoom on the call which is hilarious because they white label Zoom on their platform!
-You cannot search calls or texts by typing in the number, good luck finding a previous conversation in RC!
-We have no integration so none of the calls are logged
-Theres a terrible ringback tone you cannot get rid of so every customer thinks they are calling a call center
-None of the calls are recorded, good luck getting feedback from your team
-No MMS
-You have to click 4 different buttons in the mobile app to go to texts or phone calls
Our company was terrible at implementing it - they basically said your old phone system is gone, here's ringcentral.
Our ringcentral training was so bizarre, they went over features that we won't even use and were talking crap about Zoom on the call which is hilarious because they white label Zoom on their platform!
-You cannot search calls or texts by typing in the number, good luck finding a previous conversation in RC!
-We have no integration so none of the calls are logged
-Theres a terrible ringback tone you cannot get rid of so every customer thinks they are calling a call center
-None of the calls are recorded, good luck getting feedback from your team
-No MMS
-You have to click 4 different buttons in the mobile app to go to texts or phone calls
What problems is the product solving and how is that benefiting you?
Benefits are few and far between, only benefit is you can call and text.
The app sucks to use both in browser and on phone. This system is the worst part of my job.
The app sucks to use both in browser and on phone. This system is the worst part of my job.
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