RingCentral
RingCentralReviews from AWS customer
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Unsung hero of 2020
What do you like best about the product?
This is a full suite service that we utilize. I'm so thankful that we were using this prior to a global pandemic, as we already had this in place to quickly shift to remote internal/external meetings and demos. We also utilize the VoIP feature which is amazing for calling from my computer and our CRM.
What do you dislike about the product?
If there was anything I dislike it would just be the brand recognition. Right now everything is "ZOOM" and when you tell someone you'll send a RingCentral Meeting, they don't fully understand what you're saying.
What problems is the product solving and how is that benefiting you?
We're able to do everything 100% remote. Meetings, presentations, demos, etc. The ability to be virtual is fantastic.
Ringcentral Meetings are very effective in collaborating with anyone
What do you like best about the product?
Instantly connect by sharing a link & access recordings that was recorded from any device
What do you dislike about the product?
The limitation for the maximum number of participants is only 100
What problems is the product solving and how is that benefiting you?
Remote collaboration, virtual meetings/interviews & instant messaging
Recommendations to others considering the product:
Yes
All in one cloud based video conferencing platform.
What do you like best about the product?
RingCentral Meetings takes into account simple creation and hosting of virtual meetings, with an assortment of alternatives, remembering booking for sake of others. This software is extraordinarily simple to utilize, works over different stages very component, rich brilliant help, Cloud based, savvy contrasted with a facilitated on arrangement. The meetings function admirably. They are anything but difficult to plan. It has ended up being an astounding alternative when settling on video decisions since it has a genuinely basic interface to utilize, and the audio and video quality are great, which permits correspondence to be liquid all through the discussion. It permits to settle on accounts of the decisions in, in an extremely viable route since it gives the choice to pick if need to record just audio or video as well. The virtual backgrounds, supportive these are if have a not exactly ideal telecommuting climate. Snap a picture of tidy up lounge room or office and utilize that as virtual foundation.
What do you dislike about the product?
RingCentral Meetings being in the screen sharing function, the sound made by the mouse while clicking any component on the screen is exceptionally noisy, which is fairly overpowering for the remainder of the participants in the gathering. There doesn't appear to be a simple method to remember a connection for email to open legitimately to a RingMeetings meeting. The connections take to the Ring site, download a customer, and then dispatch the customer. It isn't cloud based which is a little bummer. Participants often experience difficulty joining the gathering. The headings are additionally not very clear. At the point when issues emerge, Ring Focal help is totally futile.
What problems is the product solving and how is that benefiting you?
RingCentral has an instant messaging and capacity to call from the application to telephone numbers. The interface is easy to utilize and permits our workers to have meetings inside with one another and remotely with customers. Based on Zoom innovation, Ring Focal Meetings is a coordinated video conferencing instrument that permits to oversee video conferencing on the fly, or timetable future dates for forthcoming meetings and online occasions. Simple to utilize, in any event, for the individuals who are not technically knowledgeable? Innovation generally is steady.
Its decent, but why?
What do you like best about the product?
It's basically a zoom clone, so it works well
What do you dislike about the product?
Nothing really, just don't see the point of an identical app
What problems is the product solving and how is that benefiting you?
I could not get it to load properly on certain browsers. Chromium was a problem
Connecting the Right Way
What do you like best about the product?
The features and the app that allow me to connect in the office and out of the office
What do you dislike about the product?
Sometimes I can't get a recording, I'm not sure why
What problems is the product solving and how is that benefiting you?
We are able to do documents showing when we called a customer, we can hear the recorded conversations
Recommendations to others considering the product:
Please try it is an asset
Allows me to do work from anywhere!
What do you like best about the product?
I love that I have access to my "desk line" wherever I am! I can always access voicemails, schedule conference calls and conduct video conferences with ease.
What do you dislike about the product?
People who haven't used the RingCentral meetings before sometimes have difficulty laughing a meeting. It says its "powered by Zoom" but it seems to require a few more steps for people that are not familiar with it.
What problems is the product solving and how is that benefiting you?
If my clients call me on my "desk line" and I'm out of the office, I can answer and they think I'm hard at work at my desk!
RC Rocks!
What do you like best about the product?
I like the fact that anyone can create a meeting but if that person has to log off, they can turn over "ownership" to anyone else on the call.
What do you dislike about the product?
sometimes the links don't work, and instead they will prompt you to upgrade or download some updated.
What problems is the product solving and how is that benefiting you?
We have been able to have quick daily meetings and if someone is talking you can utilize the chat option and everyone can participate without cutting each other off.
Recommendations to others considering the product:
Make sure to always stay up-to-date with the updates, so that it will run smoothly.
Remote Meeting Tool For Meeting With Consultants
What do you like best about the product?
-Simple application to use
-Good performance for audio, video, and screensharing
-Good performance for audio, video, and screensharing
What do you dislike about the product?
-There doesn't seem to be an easy way to include a link in email to open directly to a RingMeetings meeting. The links take you to the Ring website, download a client, and then launch the client, regardless if you already have the client installed.
What problems is the product solving and how is that benefiting you?
Consultant company that have hired uses Ring as their meeting manager, and having the app let's us easily set up meetings with them versus having to add them to our Office365 instance to effectively use Teams.
We love ringcentral
What do you like best about the product?
The meetings work very well. They are easy to schedule and we haven't had anyone have any issues other than their own connectivity.
What do you dislike about the product?
I haven't found anything I dislike so far. scheduling a meeting is right through outlook, so there's no additional steps that are required to put it on my calendar like some other apps meeting software I have used in the past.
What problems is the product solving and how is that benefiting you?
RingCentral Meetings has helped us cut out a lot of travel for meetings. We now do them virtually, and everyone gains back anywhere from 1-3 days of productivity. This is huge for sales people that could be the difference in a sale or a missed opportunity.
Problematic & terrible support
What do you like best about the product?
The admin web interface is easy to use and there are a lot of good features in our offering such as Monitor, Barge, Whisper.
What do you dislike about the product?
Call quality is not consistent at all. Audio will drop about 30 seconds into the call and the quality of the connections is pretty poor when the audio doesn't drop out. When asking support engineers to assist, they will cold call out the blue and will try to troubleshoot the issue and ultimately blame it something that's not on their side such as a Huawei router causing issues because of the factory settings and will prompt you to acquire "new" routers that have been discontinued by their manufacturers (yes, the KB isn't up to date with current hardware models. They're all end-of-life models).
If for some reason you do end up being assisted but can't take the call because you're on a meeting, expect a long and arduous process to get someone to try you again because they don't try very hard.
The analytics are also pretty buggy and don't reflect many changes that are made via the admin interface and when you escalate a ticket, you get a response claiming that the values will update in 24 hours (it's been at least a month...).
If for some reason you do end up being assisted but can't take the call because you're on a meeting, expect a long and arduous process to get someone to try you again because they don't try very hard.
The analytics are also pretty buggy and don't reflect many changes that are made via the admin interface and when you escalate a ticket, you get a response claiming that the values will update in 24 hours (it's been at least a month...).
What problems is the product solving and how is that benefiting you?
Provisinioning phone lines is a breeze
Recommendations to others considering the product:
Best look elsewhere for a telephony provider
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