Worst customer service experiance.
What do you like best about the product?
I agree that there is no better alternative for VR tours but the customer service is unbelievably slow and incompetent. It took them 30 days to confirm our wire transfer to activate our account after which they billed us for the same inactive 30 day period again.
What do you dislike about the product?
The answers from the CS team are almost as if by a poorly programmed robot and they kepp sending you around in circles. The names are also ridiculous (TK, Love Good etc) - very unprofessional. Im am definitely looking forward to a better platform in the future.
What problems is the product solving and how is that benefiting you?
We are trying to introduce our house models to potential new customers through VR tours of previously built houses.
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