Reviews from AWS customer
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Great experience
What do you like best about the product?
Easily being able to manage Google listings for my bank, including locations and mortgage lenders. The fields are very straightforward and easy to manage. It seems very simple to add keywords to my listings - For example, if a lender gets married, we have the capability to go in there and update the last name. We also have branches opening and closing as a bank, so going and changing addresses or deleting them all together is not difficult at all. Yext helps out a lot with our Bank's SEO.
What do you dislike about the product?
I am a newer user, so I am still familiarizing myself with the platform and learning best tips and tricks
What problems is the product solving and how is that benefiting you?
Potential bank customers being able to search for mortgage lenders in our area are able to put a face with a name for a more seemingly personalized approach to a loan.
A robust digital presence management platform thats helps maintain consistent, accurate information.
What do you like best about the product?
Yext makes it easier for customers to find businesses.
What do you dislike about the product?
It takes time to adjust to the platform.
What problems is the product solving and how is that benefiting you?
We have multiple locations seeking consistent online representation.
Software works well, but could use more customization options
What do you like best about the product?
The dashboard is effective to manage multiple platforms at once, Review features are also nice because you get notified about reviews on all platforms without having to check each one for new reviews.
What do you dislike about the product?
It is not straight forward to navigate the dashboard, wording that labels each section like "Knowledge graph" and "entities" is confusing and not straight forward to navigate in order to find how to edit details on the microsite for our franchise and etc. It still is nice we can access this from yext but there is almost zero customization for our microsite via yext. This is the only way I know of that we are able to edit it, I wish we were able to add more customized banners.
What problems is the product solving and how is that benefiting you?
Being able to manage reviews in one platform, although we don't really have an option but to use yext with our franchise.
YEXT IS GREAT!
What do you like best about the product?
Yext is a one-stop-shop to update our company information.
What do you dislike about the product?
It would be nice to have a dedicated customer service rep.
What problems is the product solving and how is that benefiting you?
Yext makes it convenient to log into one place to update multiple platforms.
Nice way to update listings in bulk.
What do you like best about the product?
Software is straightforward and easy to use.
What do you dislike about the product?
UX UI could be better. It feels outdated.
What problems is the product solving and how is that benefiting you?
Updating retial store information in bulk.
Yext Review
What do you like best about the product?
Showing me popular posts that others are using.
What do you dislike about the product?
There is not much to dislike about yext.
What problems is the product solving and how is that benefiting you?
It allows me to post on a scheduled basis without me having to cconstantly post myself
Great~
What do you like best about the product?
The website is very easy to intergrade and maneuver in.
What do you dislike about the product?
Sometimes it takes a while to get approval updates.
What problems is the product solving and how is that benefiting you?
It's helping clients find my information
My opinion
What do you like best about the product?
Yext has a wide reach for local listings, but I wish the support and results were more consistent.
What do you dislike about the product?
Customer support was unresponsive, and billing lacked transparency, which made the experience frustrating.
What problems is the product solving and how is that benefiting you?
Yext claims to solve local listing accuracy and visibility, but in my case, it didn’t deliver noticeable benefits.
Business owner
What do you like best about the product?
I think the most helpful thing about Yext is that it makes managing my business a one stop shop. I can edit store hours, update contact information, and so much more.
What do you dislike about the product?
I think Yext could be slightly more user friendly with its software.
What problems is the product solving and how is that benefiting you?
Yext helps me solve issues that I have with information being inaccurate on Google or other platforms.
Easy Templates
What do you like best about the product?
Most templates are pretty self explanatory and easy to use.
What do you dislike about the product?
There are some aspects that are more hidden that I have to call a rep to help me utilize though which can take some more effort. Also, when there is a website review required, as a delegate of multiple websites it would be helpful if the email notifications stated which website needed review.
What problems is the product solving and how is that benefiting you?
Ability to easily manage multiple websites in one platform
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