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Yext is easy to use and there's always support when needed.
What do you like best about the product?
Yext keeps me updated on customer reviews and it's easy to post social media.
What do you dislike about the product?
Honestly I cannot think of anything I don't like.
What problems is the product solving and how is that benefiting you?
It's letting me know when a customer leaves a review so I can respond in a timely way.
Pretty Good Review Management Platform
What do you like best about the product?
I absolutely love the dynamic fields, so we can customize our responses.
What do you dislike about the product?
Unfortunately, there is no way to archive a review if say, it's written for the wrong business or something that you are not going to respond to. So, if you strive for a zero-inbox situation, you will not get that. Also, there is no way to turn off the AI response tool, so you have to wait for that to populate and then delete. Definitely bogs down the time spent responding.
What problems is the product solving and how is that benefiting you?
It solves the problem of responding to enterprise level reviews on many different review channels.
Review
What do you like best about the product?
I like everything under one platform and it pushing out all of my information
What do you dislike about the product?
It seems like a good idea in theory, but the customer service has a hard time helping explain what is happening
What problems is the product solving and how is that benefiting you?
I'm not exactly sure, is it helping customers find me online and is that it? No one could explain that to me.
Service has gotten worse and consistency is completely lacking
What do you like best about the product?
I like the range of services. The plaftorm is easy to navigate and pretty intuitve which is nice since I use the platform daily.
What do you dislike about the product?
Even if we set up a process, those processes often aren't followed. There's a lack of follow up, consistency, and proactive support. We have to stay on top of everything and all the processes or things fall between the cracks. Communication is poor and it feels like we are gas lit most of the time when we come across issues whether that be publisher related or Yext platform related. It is unfortunate how much time things take and we cannot seem to get any insight into that. We have wanted to expand our automated processes with Yext for years but either kept running out of hours or had no follow up.
What problems is the product solving and how is that benefiting you?
Yext allows us to get the information across the web more consistent. However, we have run into a lot of issues with the accuracy of that information.
Smooth process, easy use of website/customer service, professional, punctual, & follow up was quick!
What do you like best about the product?
Calling the customer service line and being helped efficiently and immediately.
What do you dislike about the product?
The website would not update when doing changes on my own sometimes.
What problems is the product solving and how is that benefiting you?
Website
YEXT has been Great
What do you like best about the product?
I like how quickly they report any and all of the reviews via yelp, google, etc... Very user friendly as well.
What do you dislike about the product?
There is nothing that comes to mind when it comes to dislikes.
What problems is the product solving and how is that benefiting you?
It is helping us track all of our reviews. That is the primary function that I use YEXT for.
Good Platform, Looking for more hands on support
What do you like best about the product?
The visual organization is better than GMB.
As a marketing professional, I am comfortable with Google listings, but It's nice to have a support to ask questions through, you're not just completely on your own.
Creating a listing is easy.
As a marketing professional, I am comfortable with Google listings, but It's nice to have a support to ask questions through, you're not just completely on your own.
Creating a listing is easy.
What do you dislike about the product?
I recently noticed that our account no longer has an assigned account manager—and unfortunately, we were never notified about this change. While the general support has been helpful, I’ve found that having a dedicated account rep made a big difference in resolving issues efficiently and proactively.
I recently raised a concern about the number of unsynced accounts we’re seeing. Despite making the recommended updates, the volume of errors hasn’t really decreased, and I don’t feel like I’ve received a clear or actionable resolution. I’d really appreciate having someone I can work with directly—just to ask questions and help troubleshoot ongoing issues.
Does Yext offer any kind of account outsourcing or managed services? I’d be very interested in having someone from the Yext team step in to help clean up and optimize our listings.
I recently raised a concern about the number of unsynced accounts we’re seeing. Despite making the recommended updates, the volume of errors hasn’t really decreased, and I don’t feel like I’ve received a clear or actionable resolution. I’d really appreciate having someone I can work with directly—just to ask questions and help troubleshoot ongoing issues.
Does Yext offer any kind of account outsourcing or managed services? I’d be very interested in having someone from the Yext team step in to help clean up and optimize our listings.
What problems is the product solving and how is that benefiting you?
I have almost 500 google listings to manage, and it we wouldn't know about large scale issues without the insight that Yext provides
Experience with Yext on Behalf of Rowan
What do you like best about the product?
I love how attentive the support team is! Also, our rep Brady is fabulous!
What do you dislike about the product?
I dislike the disconnect of communication between Google and Yext.
What problems is the product solving and how is that benefiting you?
Fixing errors with templates
Fixing Google Listing Display discrepancies (hours, map pins, etc.)
Fixing Google Listing Display discrepancies (hours, map pins, etc.)
Yext great to use and user friendly
What do you like best about the product?
The simple layout of the platform, the modules are nice and easy to use. Preview feature is huge, before going live.
What do you dislike about the product?
Need more modules/freedom to do more content. Adding a contact me button to everyone on the team.
What problems is the product solving and how is that benefiting you?
They are making websites easier to use and make edits. The search from google is great, because google picks up my team.
Easy To Use Platform-Recommend
What do you like best about the product?
Yext is very user friendly. Anyone can learn how to use the system. It is very straight forward. I like how I can see my reviews in once place as well and multiple people can make posts. I use this weekly. My team utilizes hashtags, and the scheduling out option which saves me time during the week so i don't need to post daily.
What do you dislike about the product?
Adding more options to postings like a video or a link. Sometimes we are unable to posts a link on the original post and have to add it into the comments section.
What problems is the product solving and how is that benefiting you?
Yext is allowing my team to handle our social media in one single place. It also allows my team to share the duties on the page. We can also keep track of reviews.
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