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Web Presence Made Easy
What do you like best about the product?
Yext helps us manage our brand presence across the web—from search engines to maps to social media—all in one place.
What do you dislike about the product?
Sometimes It is a little slow with customer service. Although the service is helpful and most of the time there are resolutions the response rate can sometimes be 24-36 hours. For a brand like ours with 45+ locations we have to help manage alot of locations and sometimes this delay in customer support is really frustrating.
What problems is the product solving and how is that benefiting you?
We just recently had a serious issue with Google where they suspended our listing for like the 3-4th time. They were not accepting our videos for verification and it was extremely troublesome but with the help of Chris he was able to get in direct contact of Google to get it resolved.
Review
What do you like best about the product?
The different option available for customization and the ability to link text.
What do you dislike about the product?
Some modules are unavailable, which makes it hard to edit it to your liking.
What problems is the product solving and how is that benefiting you?
I create emails through the platform.
Easy Navigation
What do you like best about the product?
Yext is very easy to use and navigate through the process of creating/editing a website. Customer support is excellent and always reachable.
What do you dislike about the product?
Navigating to the approvals page is not as straight forward as it could be.
What problems is the product solving and how is that benefiting you?
It is helping employees easily build websites for their teams
Learning Curve That Pays Off if You Strategize
What do you like best about the product?
Yext has been great for bulk updating information across all of our locations and providers! It makes it easy for updating holiday hours, scheduling Google Business Profile updates, and adding information such as the company logo across the board.
What do you dislike about the product?
Yext isn't a plug-n-play platform. You need to have a strategic approach to listing management before you start and make sure you have the time to effectively launch the platform. You need an extensive amount of time to fill out all the profile information to get the full benefit.
What problems is the product solving and how is that benefiting you?
It's helping us send out up-to-date information across the web, especially for local SEO. We wouldn't have a hope of keeping all of that information updated across the board otherwise.
One spot to see it all
What do you like best about the product?
Yext offers a single location to view most if not all of the data you might be looking for regarding your online presence. We have used the customer support and it was outstanding. The gentleman I spoke with answered all of my questions and helped get us set up for monthly analysis reports to be emailed to myself and marketing specialist.
What do you dislike about the product?
It can be a bit intimidating to use initially because of the broad capabilities the platform offers.
What problems is the product solving and how is that benefiting you?
Yext provides a one stop shop centralizing all online data analytics for review and optimization.
great customer service!
What do you like best about the product?
they are very efficient, helpful, and kind.
What do you dislike about the product?
I don't dislike anything about Yext!!!!!
What problems is the product solving and how is that benefiting you?
making our website easy to edit and maintain
Yext is Great for Clients
What do you like best about the product?
Syncs across all listings and keeps data consistent for clients
What do you dislike about the product?
Not a good menu management option and not as many lisitng options compared to singleplatform
What problems is the product solving and how is that benefiting you?
Ensuring that listing information is correct and synced across all listings.
Run. Just Run. Worst Customer Support I’ve Encountered in 12 Years
What do you like best about the product?
Ease of use and maintaining listings. Updating all directories.
What do you dislike about the product?
Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.
What problems is the product solving and how is that benefiting you?
Nothing that nobody else isn't. They own the listings, so if you leave, you lose all the progress. But customer support is more important to me and it does not exist at Yext.
Customer support is awful
What do you like best about the product?
Used the tool in the past and when its all synced up it really simplifies managing multiple location listings. But if you have any issues, don't expected the support to resolve this.
What do you dislike about the product?
Customer support is shocking, i've had issues with synced up listings and asked for help and been ignored multiple times over the last year. I messaged them about adding another listing to my contract and received a message straight away, it says a lot
What problems is the product solving and how is that benefiting you?
nothing currently due to non synced listings and now seeing listings being removed from Google or information on them being incorrect
Effortless Online Reputation Management with Minor Hiccups
What do you like best about the product?
I use Yext to manage the online reputation for our ecommerce sector and retail store. I like that it's user-friendly and I can get help any time by submitting a request. If I want to know how to do something, they provide links to everything to help me understand, and their account managers have monthly meetings to assist. I also appreciate that we can use Generative AI to respond to reviews, which helps with faster response turnaround. The initial setup was fairly easy, thanks to the account managers who explained everything, and our bulk implementation went great.
What do you dislike about the product?
We have hiccups with our airport locations because we have multiple locations within one airport, which causes them to have the same address. This results in locations being flagged as duplicates, making it difficult to manage.
What problems is the product solving and how is that benefiting you?
I use Yext to manage our online reputation and it solves the problem of managing multiple publishers. It's user-friendly with links for self-help and account manager support, and I like using Generative AI to respond to reviews faster.
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