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Smooth implementation, great customer care
What do you like best about the product?
Support during implementation and then transitioning to customer care has been great. The team has been attentive and available. The product (Relate) has been an excellent fit and works reliably. We use the Salesforce integration and it works well.
What do you dislike about the product?
Some customization during implementation was a little slow with overseas developer support, but that is pretty standard.
What problems is the product solving and how is that benefiting you?
Hearsay Relate allows us to engage our clients via text while staying compliant. It integrates well with our Salesforce environment.
Great overall experience!
What do you like best about the product?
The ease of use and our fast/efficient communication with our customer success manager.
What do you dislike about the product?
Our firm has had no issues so far with Hearsay.
What problems is the product solving and how is that benefiting you?
Our customer success manager stepped in to help us relearn the system. In addition, Hearsay has helped us generate engagement reports, set up our hierarchy, and teach us tips/tricks to better use the platform.
Reliable product for users
What do you like best about the product?
Great Customer Success Team to support you
What do you dislike about the product?
Nothing at this moment in time is to be disliked!
What problems is the product solving and how is that benefiting you?
Ensures that posts are compliant before they are published
Tecnical issue
What do you like best about the product?
Was able to have my call answered in a very short time.
What do you dislike about the product?
wasn't able to work direct with facebook but showed me the steps
What problems is the product solving and how is that benefiting you?
keeps my business social media relevant
Hearsay is a great all-in-one social media management platform
What do you like best about the product?
its functionality and how it helps our users be active on socials.
the fact that it's always improving.
great staff.
the fact that it's always improving.
great staff.
What do you dislike about the product?
could you a little more variety in its functionality re: post creation.
What problems is the product solving and how is that benefiting you?
social media reviewing and archiving. it helps us stay compliant with regulators in our industry
I like the platform very much but I would like to see more features
What do you like best about the product?
Social Insights it is a great tool very useful. Advisors love it. Hope you can improve it with more features to track and show soon
What do you dislike about the product?
Respond feature it is showing very basic information
What problems is the product solving and how is that benefiting you?
library of content
Great
What do you like best about the product?
Tags, ease of use, ease of integration, frequency of use, ease of implementation
What do you dislike about the product?
Video links, customer support, number of features
What problems is the product solving and how is that benefiting you?
Monitoring posts.
It was a good Platform to manage Reviews
What do you like best about the product?
We wish it helped us manage all social media campaigns where we can market specific content out to social media. Also provide a platform where we can discuss bad or good reviews in detail. We were re-routing customers to an external email.
What do you dislike about the product?
A more streamlined UI for franchisees or regional users. Easier navigation between location groups, listing sync status, and analytics.
What problems is the product solving and how is that benefiting you?
Yesxt helped us reply to customer reviews via social media and Google reviews. It helped us also contact the customer if they had a good or bad experience in our stores.
Very helpful tool to watch online metrics and manage reputation
What do you like best about the product?
Review management made easy. Everything in one place.
What do you dislike about the product?
Distrust their findings sometimes. Data doesn't always seem trustworthy.
What problems is the product solving and how is that benefiting you?
HAving everything under one roof - cuts down on time spent managing our large franchise.
We're back - Summit back in person!
What do you like best about the product?
Responsive support. Industry leadership. Great business partner. I can be open and clear with my expectations and the team listens.
What do you dislike about the product?
When I'm ready to expand I'll initiate the conversation. I know the sales team is always working but turn it down between contract negotiations.
What problems is the product solving and how is that benefiting you?
Compliant texting & social media enablement. Hearsay simply allows our agents to use these technologies compliantly. As we implement Salesforce I'm looking forward to that implementation too.
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