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Yext provides excellent customer service and support.
What do you like best about the product?
I love the ease of the platform and prompt replies from customer service.
What do you dislike about the product?
I wish I could duplicate providers for multiple listing. Currenlty, I am creating one at at time when a provider has multiple locations.
What problems is the product solving and how is that benefiting you?
Easier creation for new listings.
The best for managing hundreds of listings
What do you like best about the product?
It's a great tool for managing all of your external listings in one place, especially if you manage thosands of profiles. The tool makes it easy to make bulk changes. It's always releasing new features to customers.
What do you dislike about the product?
The platform can be a bit difficult to learn, so it takes a while to get up to speed. I wish the reporting features were a little less complex. I want to be able to quickly identify listings that could be optimized.
What problems is the product solving and how is that benefiting you?
Yext is aggregating all of our external publishers and making it easy for us to manage our external location and provider listings in one place.
Great Tool; Great Customer Service; Great Results
What do you like best about the product?
It's easy to publish updates on brick and mortar facilities across multiple search engines and sites with Yext.
What do you dislike about the product?
Not a ton to complain about here. We have had good partners at Yext that have helped us when we're stuck.
What problems is the product solving and how is that benefiting you?
We have thousands of locations across the U.S. and YEXT allows us to bulk upload and individually update huge listings with a few clicks. We've also been able to better work on reputation management using their tool.
All-in-One Solution for Extensive Location Management
What do you like best about the product?
I find Yext super easy to use and user-friendly, making it so anyone can learn it. I love that everything I need is available there on one platform, which helps us manage 300 locations. The platform really helps with scaling all the needs for so many locations.
What do you dislike about the product?
I think Yext could improve by providing more training guides for how to make changes. A more detailed onboarding experience would also be helpful.
What problems is the product solving and how is that benefiting you?
Yext is a one-stop shop for managing 300 locations, making it easy to scale across all sites. Its user-friendly platform allows anyone to learn and manage listings, websites, and social media all in one place.
Great Platform with Powerful Functionalities
What do you like best about the product?
We transitioned from another listing and review generation platform and are very happy with Yext. After the initial implementation, we are enjoying the platform all the tools that it offer us for all of our locations and professionals. Support team is easy to get ahold via email and can usually resolve an issue quickly, or at least provide ETA from the publishers' side. I am on the platform daily and find it to be intuitive and simple to use for the first part.
What do you dislike about the product?
Initial implementation took longer than expect, and there were promised and implicit features that turned out needed additional work or not readily available. It is also very important to start the work with a knowledgeable CSM to keep a constant line of communication to ensure our goals and needs are addressed.
What problems is the product solving and how is that benefiting you?
We needed 1) expand the number of publishers our listing are going to and 2) a programmatic way to deploy review requesting and manage it in an intuitive platform. Yext met both after our initial onboarding and implementation.
Realtime updates
What do you like best about the product?
Seamless interface for all our store hours and location details
What do you dislike about the product?
I dont see any reason to dislike as of now.
What problems is the product solving and how is that benefiting you?
We have 1200 + stores. All location timings and open status are seamlessly managed with API interface
Yext have given us a massive boost in our organic search traffic
What do you like best about the product?
Yext is an excellent platform, very configurable and allows us to keep on top of our SEO with a very lean internal team. Customer success and account team are available and help us to make best use of the platform and the implementation partner we used to integrate with the platform (Dentsu) were excellent.
What do you dislike about the product?
No downsides as yet, I've found Yext to be a good partner
What problems is the product solving and how is that benefiting you?
Yext allows us to manage our search listings from one central place, which means customers can see details about our menu, opening hours and info about our restaurants clearly in Google maps and other publishers. We were performing badly in local search, and migrating to Yext Pages has almost instantly given our organic traffic numbers a boost. The implementation process was very well managed, and our new restaurant pages are much more effective at driving customers to our main calls to action than before.
Yext is a great tool that makes working for an international franchise much easier.
What do you like best about the product?
Being able to bulk edit entities, especially during holidays.
What do you dislike about the product?
It's very robust and requires multiple team members to manage different aspects of the platform.
What problems is the product solving and how is that benefiting you?
N/A
PABLO´s FEDEX REVIEW
What do you like best about the product?
The best part is that the support team answers really fast. Another thing that I like is all the possibilities you can have with Yext regarding my entitites.
What do you dislike about the product?
Probably the fact that I need to use really often the support email because there are things that I probably do not know or features that are not available for my profile
What problems is the product solving and how is that benefiting you?
The fact that I am the only person that manages information of more than 1,000 entities across Latin America.
Great tool to manage listings for franchise businesses
What do you like best about the product?
Yext has great analytics reports available to compare our listings' growth over the years. I like being able to build custom reports. It's also easy to schedule listing updates and monitor reviews that come in for all of our locations. We have 80+ offices, so Yext helps us keep our Facebook, Google, and Yelp pages up to date.
What do you dislike about the product?
No option to create and manage LinkedIn pages for locations
What problems is the product solving and how is that benefiting you?
It saves us time by allowing us to update multiple listings and locations. It also helps us stay on top of negative reviews that come in with review monitoring.
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