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Yext customer for years!
What do you like best about the product?
The simplicity of the platform. Easy to use, navigate, and train on.
What do you dislike about the product?
I wish that this was integrated with Yelp.
What problems is the product solving and how is that benefiting you?
This platform saves us a lot of time; we can focus on other location operations.
Yext (Local Listings)
What do you like best about the product?
Store info. is kept current and consistent across the web. Great customer service.
What do you dislike about the product?
Can occasionally take a little bit longer than desired for confirmation that store data has been updated.
What problems is the product solving and how is that benefiting you?
Keeping store info (address, phone #, website) correct and accurate throughout the internet.
New Client Review
What do you like best about the product?
The data provided by the platform far exceeds what has been available from prior vendors and provides actionable insights into our digital footprint. The report builder is extremely intuitive and allows for any slice and dice required. The onboarding experience was also the single best implementation I've ever gone through. The team provided exact guidance on what I needed to provide and when and exceeded expectations on rollout.
What do you dislike about the product?
I have not yet found anything that I dislike given that I've only been a client for two months!
What problems is the product solving and how is that benefiting you?
Yext helps manage our location data across the publisher network and provides relevant data insights on how we're performing against competitors and which locations need optimization support.
Good service to establish an organic presence
What do you like best about the product?
Easy to use and changes appear quickly. Network is a good size.
What do you dislike about the product?
The new homepage. Not much else needs improving.
What problems is the product solving and how is that benefiting you?
Organic presence in one spot which helps clients.
Yext has made a positive impact on the way I manage over 60+ locations
What do you like best about the product?
I really like the simplicity of the ability to manage, edit, review and organize our Branch locations. It also serves as a "one stop shop" for review management. This can easily be exported to our auditing team as well.
What do you dislike about the product?
I wish more features from Google My Business were integrated - like the verification process of a new location. Additionally I wish there was a way to expide cases within the platform to submit to provers like Google. Reporting reviews, etc.
What problems is the product solving and how is that benefiting you?
Yext has greatly impacted our location management and the time it takes to manage all 60+ of our locations. As we grow and add more branches through acquisitions, the team helps a ton to ensure we feel comfortable with the addition of more branches over time.
A flawed tool that barely makes it easier than managing all the profiles yourself.
What do you like best about the product?
You can have your business information on multiple platforms and see where your information is listed.
What do you dislike about the product?
1. The status of a listing is often not correct ... it says "synced" but not actually synced
2. The support team is atrocious, it: a) doesn't respond on time, b) doesn't do what you ask them to, c) will provide conflicting information in the same ticket, d) give totally inconsistent responses as to whether they can do something
3. Duplicate resolution and merge requests --- Yext claims they can do that and monitor for it, but neither do they monitor, help you merge, or suppress duplications -- in fact you have to do most of the work yourself
4. Data sync is inconsistent ... even if you update data it doesn't always migrate to all the platforms, so you have to check individual platforms which defeats the whole purpose of Yext
5. We paid for a healthcare subscription, but we only get 2 healthcare specific directories, and they're very obscure ones; this is because we are "healthcare locations" and we weren't given that information before paying extra for the subscription
2. The support team is atrocious, it: a) doesn't respond on time, b) doesn't do what you ask them to, c) will provide conflicting information in the same ticket, d) give totally inconsistent responses as to whether they can do something
3. Duplicate resolution and merge requests --- Yext claims they can do that and monitor for it, but neither do they monitor, help you merge, or suppress duplications -- in fact you have to do most of the work yourself
4. Data sync is inconsistent ... even if you update data it doesn't always migrate to all the platforms, so you have to check individual platforms which defeats the whole purpose of Yext
5. We paid for a healthcare subscription, but we only get 2 healthcare specific directories, and they're very obscure ones; this is because we are "healthcare locations" and we weren't given that information before paying extra for the subscription
What problems is the product solving and how is that benefiting you?
It allows you to be on more directories than you would normally be on, and have all of your data in one place.
Specific product for specific need
What do you like best about the product?
Listings - The promise of improving your internet appearance organically via consistency in information
What do you dislike about the product?
The setup - as a previous small biz customer, the self guided knowledge graph in 2021 was great, easy and able to update credit card info easily. Purchased for a new small biz in 2022, treated like an enterprise account, required docusign, more confusing user interface, and kickoff call which was completely irrelevant. Rather than kicking off how to change my Facebook photo branding, maybe kickoff with how to login to my knowledge graph, what hitchhikers is, how to make an entity and turn it into a listing.
What problems is the product solving and how is that benefiting you?
We have inconsistent data across platforms; we're using yext to create uniformity.
Simple & Effective
What do you like best about the product?
The clean layout makes it clear what data lies where in the platform.
What do you dislike about the product?
I haven't discovered any downsides with this platform yet.
What problems is the product solving and how is that benefiting you?
The problem that Yext solves for us is how to allow for continued updates to listings and keep our data clean and organized.
Great service
What do you like best about the product?
We like being able to manage all our reviews from one spot and the flexibility with folder structures and labels is helpful. Having hours API to other key services is of great value. The service does increase the accuracy and timeliness of information. Our account rep has been very helpful.
What do you dislike about the product?
Sometimes Apple doesn't update as quickly as we would like.
What problems is the product solving and how is that benefiting you?
It is saving us time in terms of responding to reviews and keeping data current.
Very helpful to keep organized
What do you like best about the product?
The ease of updating bulk data, makes changing our hours much more tollerable
What do you dislike about the product?
i wish yext were compatible with tripadvisor and apple maps
What problems is the product solving and how is that benefiting you?
yext helps me quickly update hours on most of our listing for our multiple locations which change often
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