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Good for listings management volume
What do you like best about the product?
I like that the knowledge graph is easy to search and with recent upgrades, it's easy to see how many licenses remain. I most like that the listings management happens automatically (for the most part).
What do you dislike about the product?
The upload process needs work - it is difficult to do on your own and contacting support isn't overly helpful. Unfortunately, Yext is no longer optimized for my industry so I feel a lot of square peg, round hole moments with my listings. I don't like that there are times when there are issues with listings that are not escalated to me so unless I go in and check each one, it could be incorrect for any length of time. Ultimately, I dislike being made to feel like a small fish in a big pond. I understand we may not be their biggest client, but I don't particularly like being made to feel like it.
What problems is the product solving and how is that benefiting you?
We have many entities and locations and Yext helps manage the online directory listings for each. It helps us by saving time and resources from having to do it internally ourselves, which we do not have the manpower to do. If our listings are incorrect, people can't find us, and we can't operate.
Comprehensive platform & great support team
What do you like best about the product?
Easy to use platform and hands-on support
What do you dislike about the product?
No issues to report. Great platform so far
What problems is the product solving and how is that benefiting you?
We have several brands. Yext allows us to work more efficiently, giving us the ability to update our listings and respond to reviews all within the platform.
Yext
What do you like best about the product?
Platform is easy to navigate and the fields are generally easy to understand. Connections into other apps makes the broad system more powerful.
What do you dislike about the product?
Ticketing system for support isn't great - sometimes things could be explained and resolved quicker over the phone - but that really isn't an option.
What problems is the product solving and how is that benefiting you?
Simplifying information across listings.
Just okay.
What do you like best about the product?
syncing of multiple GMB businesses at once.
What do you dislike about the product?
The reporting is confusing and empty. Does not support Yelp listings. Support tickets are left open for weeks.
What problems is the product solving and how is that benefiting you?
syncing of multiple GMB businesses at once.
Great software for local SEO
What do you like best about the product?
Easy to use, and you can see things like duplicates and problems very easily. Good way to post to Google Business too.
What do you dislike about the product?
Sometimes it's tricky to navigate to the correct view, but really with practice it's a great tool
What problems is the product solving and how is that benefiting you?
Keeping all of our client's local listings up to date and current and in one spot.
Great solutions to keep directories' updates and organic presence
What do you like best about the product?
1 - The best thing is the time you save in creating many directories, especially those that help get more organic traffic but are not too popular. I know the time it would take for a team to set that up manually.
2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.
3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.
2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.
3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.
What do you dislike about the product?
1 - The time it takes to update the Knowledge Graph vs. the directories updates. Granted, Google has made several changes to GBPs, but we've been unable to leverage them through the Knowledge Graph. Moreover,
2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.
3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.
2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.
3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.
What problems is the product solving and how is that benefiting you?
1 - Mostly, they've been helping me to push the creation or edits in directories when these are very slow to respond to our changes.
2 - Overall, Yext has been integral to our SEO strategies.
3 - The new store creation process is more straightforward, thanks to Yext.
2 - Overall, Yext has been integral to our SEO strategies.
3 - The new store creation process is more straightforward, thanks to Yext.
Simple but essential
What do you like best about the product?
The possibility to manage multiple accounts at once, the fluidity of the interface, and the thousands of customizable fields that allow the users to do exactly what he has in his mind.
What do you dislike about the product?
Sometimes the interface might be a bit difficult to understand at first.
What problems is the product solving and how is that benefiting you?
Yext helps me with my job allowing me to manage thousands of different accounts at once, in this way I can improve my strategy in a faster way to be compliant with the market needs
Site Search
What do you like best about the product?
We haven't utilized any of the newer AI features, but they are intriguing and they seem to be expanding in helpful ways.
What do you dislike about the product?
The customer service experience has waned over the past few years.
What problems is the product solving and how is that benefiting you?
Yext provides the ability to target keywords that may not exist on our site due to institutional preference on search terms and provides insight into what people are searching.
Awesome Service
What do you like best about the product?
It makes my life easier. Streamlines lead generation via listing management report widget. Provides a platform to manage my clients listings as well as offer additional value
What do you dislike about the product?
The support leaves a lot to be desired. Also, they have a lot of issues with their billing. They couldn't even charge me for 2 months and blamed me for the outstanding balance
What problems is the product solving and how is that benefiting you?
They are handling my local listing management services which benefits me by me not needing to manually manage all my clients listings on all the different platforms. Saving me time which is money.
Really like the listing service but love the analytics
What do you like best about the product?
The analytics are very in-depth and provide a seamless dashboard to be able to pick and choose the metrics and KPI's most important to your organization. Makes reports much easier.
What do you dislike about the product?
It takes a while to get it all implemented. I wish there was more documentation on some of the terms they use in the analytics, not all are industry standard, which is fine, but a better explanation of the different terminology used in the analytical portion would be helpful.
What problems is the product solving and how is that benefiting you?
They have helped us organize our directory listings, which allows our local SEO efforts. We also rely heavily on their analytical dashboard to build reports for our franchisees so that they can see the progress made on their behalf.
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