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Easily Manage Online Listings & Reviews
What do you like best about the product?
It's easy to manage reviews and listings with Yext. The support team is very helpful when issues arise. The reporting/analytics section is also super helpful, especially for emailing automated reports.
What do you dislike about the product?
Sometimes it takes a while to get cases resolved. Also, I wish we could get help with updating outdated listings for entities that are no longer in our knowledge graph without having to pay extra to create an entity first.
What problems is the product solving and how is that benefiting you?
Inaccurate information online
Negative reviews
Time constraints (not having enough time to create online listings & manage them for all of our locations)
Negative reviews
Time constraints (not having enough time to create online listings & manage them for all of our locations)
Not a Great Experience
What do you like best about the product?
Our exposure increased at the beginning, but not sure it's worth the ongoing.
What do you dislike about the product?
Customer service seems lacking. We made one change using their platform and Google shut down our entire business profile. Tried to email support and our reps, but nobody responded quickly. Reps pointed us to email support, which we did, and they didnt respond. Very disappointed, and won't renew.
What problems is the product solving and how is that benefiting you?
Was supposed to be easy and seemless. Our experiences have pointed otherwise.
Yext Review
What do you like best about the product?
The support team is accommodating and I appreciate their help and our reoccuring calls.
What do you dislike about the product?
Lately there has been a shift where it is more difficult to reach support and get our answers. It feels there has been a lot of shifting in Yext and our account reps were changing often. We need additional support and help for the amount we pay.
What problems is the product solving and how is that benefiting you?
We use Yext for both of our franchise brands. Both use it for local list mangement. We use it for PostNet to create their individual landing pages and use the locator. We use it for AlphaGraphics and give owners access so they can use it for online reputation mangement. The benefit for us is really the list management - it simplifies the process for us. We also utilize the white glove servies team for our AlphaGraphics which is very helpful if they have any questions or need help.
Industry best innovation
What do you like best about the product?
Constant innovation and knowledge graph organization
What do you dislike about the product?
Pricing can be high but probably worth it for the service
What problems is the product solving and how is that benefiting you?
Central source of truth for public and internal
Easy to use
What do you like best about the product?
Everything within Yext has been so easy to navigate and use. It is also easy to train others on. The team at Yext has also been extremely helpful. They are quick to respond and get all the issues fixed in a timely manner
What do you dislike about the product?
Nothing, everything has been so wonderful.
What problems is the product solving and how is that benefiting you?
Text is helping us navigate our franchise website with quick updates
Super convenient product
What do you like best about the product?
It's so easy to make updates to your business locations once you consolidate them all on Yext. This saves us a lot of time and makes us more efficient!
What do you dislike about the product?
The only thing I wish Yext included that it first have is an easy integration with Yelp.
What problems is the product solving and how is that benefiting you?
We had issues Updating holiday hours at all of our branch locations. Yext makes this super easy.
Good product, good customer service.
What do you like best about the product?
The clean interface, easy-to-find what I need quickly.
What do you dislike about the product?
There are some filtering options that are missing. I haven't figured out how to access them, or add them.
What problems is the product solving and how is that benefiting you?
Managing over 100 retail locations manually proved to be next to impossible. Now bulk uploads, and one-stop-shopping makes it less of a chore. Multiple logins to share the burden is also extremely helpful.
I have already recommend to a few of my clients
What do you like best about the product?
I only have to update my listings in one location which saves lots of time and streamlines all my listings
What do you dislike about the product?
One of my images was not the correct measurements. I had to delete all my images to resize them and then reupload them to fix this issue. They need to display the dimensions to prevent this hassle.
What problems is the product solving and how is that benefiting you?
Streamlining all our listings and providing great backlinks to many top directories in one location that is easy to update.
Easy to use
What do you like best about the product?
Setting up my GMB listings was easy. This is a very helpful tool for easily managing listings. Support is always quick to reply.
What do you dislike about the product?
1. I would like reporting on the number of backlinks this is creating and what is the quality of those backlinks.
2. Listings are seen a lot more on desktop rather than mobile which is where most our website traffic is.
2. Listings are seen a lot more on desktop rather than mobile which is where most our website traffic is.
What problems is the product solving and how is that benefiting you?
Easy listing management. This is where I come to schedule special holiday hours. Bing is a search platform that is worthwhile to be on. This helps me maintain consistency outside of google.
Great Platform For All Businesses
What do you like best about the product?
The simplicity of the platform makes creating a detailed listing.
What do you dislike about the product?
The lag time in data for quarterly reports.
What problems is the product solving and how is that benefiting you?
It is creating cohesive, detailed listings that we can easily sync with our client's google my business to have the most accurate information shown on their listings at all times.
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