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Great Experience: Yext saves me and my organization tons of Time!
What do you like best about the product?
I like being able to easily input information into the knowledge graph for it to be synced across the web.
What do you dislike about the product?
It seems like google listing sometimes will show offline (closed) on GMB but not in the Knowledge Graph. Not sure if it's a Google issue or Yext. To potentially implement an Open/close status/notification.
What problems is the product solving and how is that benefiting you?
Having one place to input the information allows me and my team to save a lot of time. Yexts platform is very easy to navigate and easy to understand.
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Marketing Director
What do you like best about the product?
Yext helps to connect our 100+ locations and ever-growing business to other platforms, building the SEO.
What do you dislike about the product?
Having to reach out to Yext Support & a Yext rep. Sometimes receiving different information to solve a problem.
What problems is the product solving and how is that benefiting you?
Yext has helped to get negative & wrongful reviews down, make it easy to talk to the support team, get quick responses & follow ups.
Experienced Yext user
What do you like best about the product?
The hands-on customer support and easy access to all of your data in one place.
What do you dislike about the product?
Have had a couple of issues exporting data off the platform.
What problems is the product solving and how is that benefiting you?
I use yext to reply to reviews in one place
Very Satisfied Client
What do you like best about the product?
Yext has a top notch client service and tech team. They are very solutions oriented, professional and quick to respond. I know I can always count on their support!
What do you dislike about the product?
It would be great to be able to see competitive analysis within the Yext dashboard.
What problems is the product solving and how is that benefiting you?
Yext has done an amazing job of helping to consolidate our physician and location listings including GMB management and verification. They have streamlined and simplified many manual processes including creating an API connectin to our physician and location database.
Strengthened our brand awareness and perception & makes our lives easier
What do you like best about the product?
Yext helped simplify everything we were doing and bring it into one matrix- we have over 150 locations in our fleet. Before Yext, managing those listings was extremely manual; now we can manage all information in one place. Our partners at yext are also experts and have helped with countless issues over the past few years, they are always there to help whenever we need it.
What do you dislike about the product?
Our account representative Lillian was amazing and we miss her. If there's anything we dislike it's that she is no longer on our account. We have had great experiences with the platform.
What problems is the product solving and how is that benefiting you?
Aligning information across all of our store listings.
Easy to use platform
What do you like best about the product?
Great customer service and easy to use platform
What do you dislike about the product?
There are limited integrations and analytics
What problems is the product solving and how is that benefiting you?
Managing multiple locations
Great Partners. Great Platform. Even Greater Performance.
What do you like best about the product?
Ease of reporting and use, templatization of the business listing creation process, engaging and thoughtful account management, Enterprise level solution for the org.
What do you dislike about the product?
Yext as a whole can get price when considering you are tapping into free listing platforms more often than not. That aside, the value and returns gained from a strong organic listing with quality information far outweighs the hard costs on the P&L sheet.
What problems is the product solving and how is that benefiting you?
Ultimately, we have 135+ US Locations and Yext helps us not only unify our location data but make sure it is fully optimized for quality SEO, member experience for directions and that our listings accurately present the quality of our spaces.
Update All Your Online Business Info in One Place!
What do you like best about the product?
It saves me time since I can update all my business info on one place, such as hours of operation, holiday hours, menu items and other business attributes.
What do you dislike about the product?
Some of the fields in the Business Entities Description Information I'm not sure how to complete. Things like: Geomodifier, Neighborhood, Impressum, what3words address, website overrides, etc.
What problems is the product solving and how is that benefiting you?
It's definitely saving me time having everything in one place for all 8 of our locations.
Great service tho manage all your directory needs
What do you like best about the product?
The number of directories they push to and their technical knowledge of how each handles data. Their support team is fantastic
What do you dislike about the product?
Not much. They have provided a solution for all our needs
What problems is the product solving and how is that benefiting you?
Getting our location data out to this many platforms is a real challenge. We have too many locations and not enough staff to effectively manage this. Yext makes it easy
Amazing team of people to help you navigate a user friendly website
What do you like best about the product?
I love how user-friendly the platform is. There are countless resources to help you understand how to navigate the website. Also, the Yext team is fantastic at responding when you need help.
What do you dislike about the product?
So far, there is not much I don't like. I'm not sure if this exists but I would like a comment section to suggest new updates. Not a dislike, simply a suggestion
What problems is the product solving and how is that benefiting you?
Creating a centralized location where we can manage all of our locations in addition to streamlining the online reputation management process for our managers. In addition, we've used this to increase our SEO. We've seen an increase in our SEO search by 20% in the first month of implementing Yext.
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