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Great Platform Along with Great Insights
What do you like best about the product?
The thing I enjoy the best about the Yext platform is that is is easy to use and I can gather the insights that I need to include in my report
What do you dislike about the product?
I don't have any dislikes at this time, I quite enjoy the tool.
What problems is the product solving and how is that benefiting you?
The amound of customer inquiries and understanding what customers are saying about my business is quite informative
Yext is a must have for ALL businesses.
What do you like best about the product?
Updating, Organizing and Optimizing local listings.
What do you dislike about the product?
I have used Yext for several years and have yet to find a feature I truly dislike.
What problems is the product solving and how is that benefiting you?
Accurate NAP information for businesses.
Thanks Yext
What do you like best about the product?
Updating store profiles quickly makes my life so much easier!
What do you dislike about the product?
I don't have a great example - I guess when some listings don't update and need help being published.
What problems is the product solving and how is that benefiting you?
Updating store listings is just one part of my job - so being able to do that quickly and efficiently is wonderful.
Pretty Good
What do you like best about the product?
It's nice being able to see all of the business entities in one place.
What do you dislike about the product?
Yext could be more diligent about updating the changes across platforms and guarding GMB listings from being edited from outside sources.
What problems is the product solving and how is that benefiting you?
Being able to update one location and have the changes reflected across multiple platforms is helpful.
Yext has been an excellent and responsive partner.
What do you like best about the product?
I appreciate the flexibility and support in finding ways to bring value to the partnership.
What do you dislike about the product?
The products / services are expenseive often making it difficult for me to justify them to management. As a company there's constant pressure to cut third-party expense.
What problems is the product solving and how is that benefiting you?
Our current scope is listings management / citation. We've signficantly reduced the manual burden and are making timely updates to our listings. It's a huge win to address listings issues in matter of minutes / hours.
The only tool to fully manage your business' Online listings
What do you like best about the product?
The tool and features are hands down the only way to know you have a full grasp of your local presence across the web. It has an excellent interface and the reporting tools help us show value to our clients.
What do you dislike about the product?
We have had a few account managers in the past several months but our newest one is awesome. The price is steeper than other "local listing management" tool but that combat that with the value provided.
What problems is the product solving and how is that benefiting you?
As a digital marketing agency, we use Yext to manage our client's local listings across 100+ citation platforms and provide real-time updates to all listings across the web.
Recommendations to others considering the product:
This is a great tool if you are looking for the best option to manage your local listings across the web.
Love Love Love This Service
What do you like best about the product?
the customer service is exceptional, I praise this!
What do you dislike about the product?
nothing at all, I quite enjoy all aspects about yext
What problems is the product solving and how is that benefiting you?
the amount of data is amazing. I think the data that is provided is beneficial to the companies it serves.
Not Great
What do you like best about the product?
At one point in time, clients could get GMB listings set up without the headache of dealing with postcards. That was the one benefit of Yext in my opinion, and that isn't how they handle it anymore.
What do you dislike about the product?
Pretty much everything, but I especially dislike how I have to communicate with so many people just within one account. Then multiply that by our various clients, because they assign you a whole new team each time, and then anticipate a ton of turnover on that team so the communication point changes often.
Not respectful of clients' time. Not very efficient.
Too many meetings, unnecessary. Overcharge our clients for what they get in my opinion. Oversell what their products really do. Very sales-oriented as opposed to customer service-oriented.
Not respectful of clients' time. Not very efficient.
Too many meetings, unnecessary. Overcharge our clients for what they get in my opinion. Oversell what their products really do. Very sales-oriented as opposed to customer service-oriented.
What problems is the product solving and how is that benefiting you?
At one point in time, clients could get GMB listings set up without the headache of dealing with postcards. That was the one benefit of Yext in my opinion, and that isn't how they handle it anymore.
It has been okay.
What do you like best about the product?
I feel that Yext is fairly straightforward. I am not confused when using the system and can work my way around our various listings.
What do you dislike about the product?
I am sometimes bothered that I cannot see the changes I have made in the Knowledge Graph being reflected on our listings (ex: adding a video or pictures).
What problems is the product solving and how is that benefiting you?
I can manage some listings effectively. We also learned that we can transfer our microsite to Yext, but have not yet made that change.
Recommendations to others considering the product:
Yext has a responsive support team that will meet with you. Although, I have personally struggled with seeing some changes being reflected in certain listings.
Yext has helped out company with over 600 listings for locations and 50 event listings.
What do you like best about the product?
I like how easy and simple the platform is to use. Very user-friendly. Anyone that joins the company that needs to use it, is trained and do not have to go to one person for help.
What do you dislike about the product?
Sometimes I do not enjoy working with the support team. They are sometimes slow to respond or unable to help us entirely which leaves you with unanswered assistance.
What problems is the product solving and how is that benefiting you?
Everything is in one place. Events, Location listings, reviews, FAQ. I know we could be using the platform more than we currently do. Going to a recent client summit I learned how I could be using the platform more and am excited to start implementing it all.
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