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Seamless business relationship
What do you like best about the product?
The immediacy of response, reliable, knowledgeable, efficient, professional.
What do you dislike about the product?
When I request assistance, I don't particularly appreciate receiving the automated pool answers; I'd rather wait an extra couple of hours and receive a reply from the specialist.
What problems is the product solving and how is that benefiting you?
Yes, by having the company's Google Business pages managed all together and duplicate suppression.
Yext is very very helpful in many ways
What do you like best about the product?
ORiginally it was the "write once-publish many" directory listing features...which we still use. But the platform has expanded way beyond that ....I hope we can use the new features on our new web platform soon!
What do you dislike about the product?
Nothing really. it all seems to be working sa advertised.
What problems is the product solving and how is that benefiting you?
Directory publishing and keeping the same message on all outlets.
Broaden your healthcare search presence with YEXT!
What do you like best about the product?
YEXT has allowed us to take a large body of knowledge and consolidate it into one convenient location. That knowledge is then able to be shared with a broad network of search platforms, including healthcare-specific entities. This allows us to ensure in just a few keystrokes that our information is correct for the consumer. It has been an incredibly valuable tool during the global pandemic that has challenged our healthcare landscape.
Secondly, the review generation product has exceeded our expectations providing us with valuable tools to grow our search presence. While there are many competitors who offer similar products, partnering with YEXT for review generation allows us to simplify our process, track the results and have consistent support as an enterprise partner.
Lastly, enterprise-level support has been my favorite tool. They are not just here to help solve problems but to equip me to utilize the YEXT product the fullest extent. The team has been the kindest and most hardworking partner. We are grateful to have their expertise in our pocket to empower us as we make marketing decisions that position us as leaders in our community.
Secondly, the review generation product has exceeded our expectations providing us with valuable tools to grow our search presence. While there are many competitors who offer similar products, partnering with YEXT for review generation allows us to simplify our process, track the results and have consistent support as an enterprise partner.
Lastly, enterprise-level support has been my favorite tool. They are not just here to help solve problems but to equip me to utilize the YEXT product the fullest extent. The team has been the kindest and most hardworking partner. We are grateful to have their expertise in our pocket to empower us as we make marketing decisions that position us as leaders in our community.
What do you dislike about the product?
I would like to see further development of their relationships with third-party entities like Yelp and healthcare-specific entities such as Health Grades. Advanced relationships will allow us to customize those platforms even more than we already can.
What problems is the product solving and how is that benefiting you?
Our marketing and communications team is small but mighty. Utilizing YEXT has allowed us to "expand our staff" due to the tools available as well as the expert service. Prior to YEXT we were trying to maintain our information across multiple different platforms with separate sign-ins and vendor relationships. Not only was this a complicated process it was not a cost-effective model. With YEXT we are able to maintain one source of truth sharing it with as many search platforms as possible.
Once we built the foundation of a good search presence, we wanted to make sure we were doing everything we could to grow our search presence. YEXT's review generation and management tool has allowed us to optimize our search presence in a consistent and lasting way across our healthcare system. That tool has increased our Google search views by 55% when compared year over year (2021 vs. 2020).
Once we built the foundation of a good search presence, we wanted to make sure we were doing everything we could to grow our search presence. YEXT's review generation and management tool has allowed us to optimize our search presence in a consistent and lasting way across our healthcare system. That tool has increased our Google search views by 55% when compared year over year (2021 vs. 2020).
Recommendations to others considering the product:
If you want to establish a relationship with a true partner for growth, consider YEXT for your organization. They have been one of the very best investments we have made in the area of marketing and communications for our healthcare system. We have a foundation and plan for growth, together we shoulder the burden which expands the bandwidth of our team.
Nonjudgemental Working Relationship
What do you like best about the product?
We are a large adult retail chain in the US; we have 46 stores nationwide. It's tough for us to pursue everyday business marketing and organizational initiatives; many companies won't do business with our organization because of who we are and what we sell. So we are very appreciatative and value the non-judgemental relationships we have with YEXT. Not only are we treated like a typical retailer, but we're also given all the same courtesies as a regular business. Thank you for helping us normalize the conversation and remove stigma in the business world!
What do you dislike about the product?
Yext has so many wonderful features, and they are always coming up with innovations to the platform. As someone managing multiple platforms for their organization, I am very constrained on time. It would be great to sit down regularly with someone from development to go over new features and how we can best utilize or integrate them with our business.
What problems is the product solving and how is that benefiting you?
Our issues are with the organiations on the YEXT network. They are discriminating against us and won't take data from our listings because of who we are and what we sell.
Recommendations to others considering the product:
If you manage multiple locations and or multiple business listing platforms, make it easier on yourself, consolidate and try YEXT!
Manage multiple platforms in one place!
What do you like best about the product?
Yext has allowed me to consolidate many of my business search services into one platform.
What do you dislike about the product?
Sometimes the platform can seem a bit confusing for some end-users.
What problems is the product solving and how is that benefiting you?
We are saving hours of labor by removing the need to log into various systems to make updates to pages for each individual location. Therefore, Yext is saving us money in labor and allowing us to focus that time elsewhere. Furthermore, it ensures that details match across multiple sites.
Recommendations to others considering the product:
I would recommend that users who also manage Yelp, be sure to add the Yelp connection to Yext. You may need to work with your Yelp and your Yext account reps to accomplish this.
Great Program!
What do you like best about the product?
This has been one of the best platforms for Local SEO. The one hub that feeds all their partners has been such a time saver and allowed our agency to spend more time working on other client needs.
What do you dislike about the product?
There are a few partner relationships that call for us to reach out to them directly with issues. I was hoping with Yext we wouldn't have to. It is minimal though.
What problems is the product solving and how is that benefiting you?
We have many clients that we manage off-site SEO and reputation for and this platform is so much easier than any others we have used. The ease of being in Yext to feed information to a variety of directories and search engines all at once has made the process less time-consuming.
Recommendations to others considering the product:
You will be happy you went with Yext. Know going in you will have to reach out to Google, Yelp, and Apple occasionally with rare issues.
A great solution for a busy digital marketing team when managing multiple locations
What do you like best about the product?
I like how we were able to get all our franchisees using the platform to go in and respond to reviews. It is also beneficial in my position because I can easily update multiple locations at one time.
What do you dislike about the product?
I wish the reviews platform has more integrations with other places where our restaurant receives reviews; for example, Yelp, TripAdvisor are all places where we aren't able to respond directly to guests. It would also be beneficial if the Yext and Yelp integration were better.
What problems is the product solving and how is that benefiting you?
We are utilizing Yext to improve our ability for franchisees to respond to reviews in one place; we are also using it to keep restaurants informed when they have left a review. When all our review data come into one place, we can analyze struggling locations set up filters to monitor particular collections of words used. We can monitor if franchisees are responding and measure how long it takes them to reply.
Yext High Recommended
What do you like best about the product?
Ease of use with the Knowledge Graph and Analytics
What do you dislike about the product?
lag time on some of the analytics, a week or so delay in some reporting
What problems is the product solving and how is that benefiting you?
Keeping local entities updated through one source and managing banker and location pages through the same Knowledge Graph
Excellent Product
What do you like best about the product?
Yext has been incredibly helpful in getting our reviews and GMB pages under control. We have seen an increase in our insight, knowledge, brand perception and overall response time.
What do you dislike about the product?
Yext can be slightly overwhelming to get your head around all the features. The training is helpful, but could be improved with a little more direction from the system; i.e. "I want to achieve XYZ" and the system could tell you what you need to do, learn and implement accordingly.
What problems is the product solving and how is that benefiting you?
We're gathering far more insight into our customer experience and perception, as well as being able to control the google narrative much more accurately. Gone are the inconsistencies from location to location - all our listings are sharp, clean and up to date. This has boosted our SEO capabilities also.
Recommendations to others considering the product:
Do the training and work with their teams to develop the insight and knowledge that you need. I would strongly recommend that you have a dedicated administrator also to control the overall platform, access and reporting. Ensure that you are utilising the insight and knowledge to drive information, reviews and application across the business.
Excellent products and service
What do you like best about the product?
Yext's services have helped us to manage our local pack listings for multiple sites in bulk and at scale, this was particularly useful throughout the pandemic. Site search has provided us with a great level of insight that we wouldn't normally have achieved.
What do you dislike about the product?
When busy, our service support times can sometimes be a bit slower but the team are always quick to respond when we raise this.
What problems is the product solving and how is that benefiting you?
Insight into what our guests are looking for trhough Answers has been hugely beneficial and helped us to make changes to our website content. This in turn means our guest journey is enhanced.
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