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Reviews from AWS customer

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    Kyle C.

Overall my experience has been really great

  • June 17, 2025
  • Review provided by G2

What do you like best about the product?
It is great for tracking all forms of communication with clients and managing pipeline
What do you dislike about the product?
The AI is still a big struggle. Trying to use the AI feature in the reporting is still really buggy and limited.
What problems is the product solving and how is that benefiting you?
It helps us track all forms of communication with clients. It helps us manage the entire lead funnel process as well as manage deal pipeline. We're able to report all deals and track using reporting features as well. Lots and lots of time savings.


    Sophie G.

Hubspot Sales Hub

  • June 17, 2025
  • Review provided by G2

What do you like best about the product?
There is sooo much data to dig into and support staff is extremely helpful.
What do you dislike about the product?
There is so much that it can be overwhelming
What problems is the product solving and how is that benefiting you?
Understanding how our email is performing


    Josh Z.

A lot of repetitiveness that makes the system very complex

  • June 16, 2025
  • Review provided by G2

What do you like best about the product?
I like the layout of the application makes it very easy to ready.
What do you dislike about the product?
It has an over amount of features, I really dislike the contact and company its the same lead but doubles the amount
What problems is the product solving and how is that benefiting you?
the tracking of the pipeline


    Vatsal M.

Awesome Product but pricing can be improved

  • June 16, 2025
  • Review provided by G2

What do you like best about the product?
1. So basically Sales Hub is seamlessly integrated with HubSpot’s CRM and Marketing Hub.
2. From automated follow-up sequences (Sequences) to task reminders and workflow triggers, Sales Hub cuts down on repetitive work
3.My Reps can see when prospects open emails or documents, which provides timely signals making it easy to use
What do you dislike about the product?
1. HubSpot Sales Hub has a generous free tier and is very cost-effective for small teams, costs can add up quickly as you grow and need more advanced features, higher limits, or additional seats. Many premium tools — like advanced reporting, playbooks, and custom objects — are gated behind higher tiers.
2. Users report slow load times for large reports or deal boards. It’s not a dealbreaker, but it can be a minor annoyance for fast-paced teams.
What problems is the product solving and how is that benefiting you?
One of the best CRM Tool


    David S.

A unified platform for inbound, outbound, and internal processes

  • June 16, 2025
  • Review provided by G2

What do you like best about the product?
Hubspot Sales Hub has been a game changer since moving from out previous CRM. Here we are able to work cohesively as a team. We were able to implement the use of sequences and automation with our workflows. Along with being able to integrate with all the rest of our software stack. Hubspot has been critical to tracking our customer interactions as well as support tickets.
What do you dislike about the product?
There are a few things that make it tough to use, mostly they have to do with tracking the relationship between companies and contacts. There is a lot of manual company creation that has to happen in order for a holistic view of the companies you are working with.
What problems is the product solving and how is that benefiting you?
HubSpot helps us by being able to access contact and company data without having to ask for context from coworkers. The seamless flow of information is OUTSTANDING


    Rakesh S.

The best platform to manage all your sales, business development, and lead generation flow.

  • June 15, 2025
  • Review provided by G2

What do you like best about the product?
The best platform to track leads and assist with timely follow-ups. Help me track email opens and sequences, and easily identify hot leads who are opening emails and visiting our website.
What do you dislike about the product?
The system is not permitting the sending of follow-up emails with a customized subject line. It is only using the first subject line for all emails.
What problems is the product solving and how is that benefiting you?
This text seems to describe a tool or platform designed to assist with sales processes. It helps in tracking leads and sending timely email follow-ups in a sequence. It offers a single platform to manage the entire sales process on one page.


    Tanner S.

HubSpot Sales: HubSpot to Outlook Integration

  • June 13, 2025
  • Review provided by G2

What do you like best about the product?
We like HubSpot generally as a CRM. It is dynamic to different selling situations, they've made great changes recently with the sales workspace, lead pipelines, etc. It's a strong tool for the widest number of sales use cases that I have come across. Small and large companies stand to benefit greatly from HubSpot as a CRM. This is the 4th company I have used HubSpot as a CRM at and brought into the business. HubSpot is incredibly intuitive and sales reps who will use it regularly will learn it due to how it's built with common structure, logical processes, etc.
What do you dislike about the product?
The HubSpot to Outlook integration is absolutely terrible. Having ran HubSpot through Google in the past, it was seamless and worked so well. We invested heavily into HubSpot into our new company with 53 paid seats and Sales Hub at the Enterprise level. We get logged out of the Outlook HubSpot integration constantly. If the pin on the ribbon expires (regularly happens), the integration no longer works to log emails to HubSpot. These issues happen often and it's causing major issues with getting our team fully integrated and willing to use the CRM religiously like we need them to.

When we ask for help solving this core integration issue from the HubSpot team, they point to Microsoft and blame them. For other issues, we're getting articles and videos instead of a Customer Success team member to link arms and help with our issues. The Outlook integration has to be resolved. We love everything else about HubSpot, but if this issue can be resolved, we'll be having to look elsewhere for a CRM.
What problems is the product solving and how is that benefiting you?
It tracks everything we need it to and makes it easy to do so through the desktop and app version. Our current use case is basic as we are taking sales reps who have never used a CRM and trying to get them running all activities, leads, and opportunities through it to build a clear process to get sales closed.


    Brandon J.

It does what you need it to do

  • June 13, 2025
  • Review provided by G2

What do you like best about the product?
The user interface is very intuitive. People can pick up on how to use Sales Hub very quickly. I like that it doesn't require an advanced degree to understand how it works unlike some other platforms.
What do you dislike about the product?
The lead object could use some love. It started out in such a good direction, but it seems like it has stayed half baked for a long time and it hasn't made the meaningful improvements I was hoping for.
What problems is the product solving and how is that benefiting you?
Sales Hub allowed us to track our deal lifecycle and keep all of our communication with prospects and partners in one place.


    Gayane A.

My everyday go to crm

  • June 13, 2025
  • Review provided by G2

What do you like best about the product?
My everyday go to crm, we use it every day !
What do you dislike about the product?
It is a bit complex but good things take practice
What problems is the product solving and how is that benefiting you?
It is combining all our tickets and is easy to manage the reports


    Education Management

Best CRM in the current market

  • June 13, 2025
  • Review provided by G2

What do you like best about the product?
It is very helpful in managing contact leads, sending them emails and mark the leads status like churn, new, untouched leads.
What do you dislike about the product?
Sometime the customer support gets delayed with the responses. Rest as a user I never seen any issue.
What problems is the product solving and how is that benefiting you?
The managing of sales deals or if we talk about the managing your daily task makes the sales person life very easy and the moment we got onboarded managing of leads gets very easy and now I never miss anything if there is a followup or checking my monthly targets.