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Reviews from AWS customer

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    Consumer Goods

Good user interface

  • February 19, 2025
  • Review provided by G2

What do you like best about the product?
The user interface is friendly and easy on the eye. Which means it is faster to train new people and more likely that the data will be accurate.
What do you dislike about the product?
While there is a lot of customisation, there is not customisation in terms of the types of views you can have show depending on the category of customer, etc. Some customers you need to be reviewing different data.
Also, I hate that if you are a business where you have ongoing purchases but a few big deals within that revenue stream, HubSpot automatically associates EVERY piece of activity on that contact is associated with the open deal also. This means the activity stream on the deal record is always overfull and a lot is irrelevant.
What problems is the product solving and how is that benefiting you?
Keeping track of customer information. In part, providing customer service & monitoring performance of sales and customer service teams. Marketing via email.


    Computer Software

A great platform that does it all!

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
There are so many tools that our team uses and loves!
What do you dislike about the product?
It can be confusing to learn at first, but once you pick it up it's a breeze!
What problems is the product solving and how is that benefiting you?
It helps track our pipeline and keep our team organized and informed.


    Garrett F.

HubSpot a Powerful App, But Pricey...

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
HubSpot is an incredible tool for combining many marketing and sales processes all into one! By using HubSpot my team and I have automated a large portion of our workflow, while also opening doors to new features such as a live chat on our website. We highly recommend that you give HubSpot a try.
What do you dislike about the product?
One pain point that my team and I have experienced is the price of HubSpot and the unclear feature tiers. Some of the basic tools that we need are locked behind a subscription tier that doesn’t make sense. In fact, we had to double our monthly cost to unlock 1 feature.
What problems is the product solving and how is that benefiting you?
HubSpot is a core part of our internal workflows. Not only is our main CRM, but it also helps us with quotations, invoicing, and live chat support on our website.


    Jordan G.

HubSpot has improved some of our business processes

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
we like to use hubspot sequences in worflows
What do you dislike about the product?
sometimes the API does not get repoerted to GOggle shets with our workflows. We dont have this issue with Zapier. Also It would be great to CC a second person onto sequences. Also I wish froms had condtional formatting and more formatting options. Such as a checkbox dropdown box
What problems is the product solving and how is that benefiting you?
We need to followup with our clients oftern, seqiuneces has hleped with this. I also like the customization


    Chloe H.

There is so much you can do, with access to many features making everyday life easier.

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Insights into companies that we may have missed.
What do you dislike about the product?
Clunky to navigate. The ease of navigation can be lost on some people using it.
What problems is the product solving and how is that benefiting you?
It is making work quicker through its conversation intelligence and AI summing up.


    Leigh-Ann F.

Great tool for managing sales

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Easy for collaboration between teams, dashboards and marketing interace
What do you dislike about the product?
Not easy to collate contacts and group update
What problems is the product solving and how is that benefiting you?
Tracking sales metrics


    Chelsea D.

Easy to use for anyone who needs a Sales Hub!

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
HubSpot Sales Hub is incredibly user-friendly,🌸 I'd say even for those who aren't super tech-savvy. The CRM layout is clean and intuitive and theres tons of videos and such that will help you if you dont understand. It makes it SO easy to track deals, automate follow-ups, and streamline the sales process. I love how seamlessly it integrates with the other tools that I use as wel!!
What do you dislike about the product?
While it's a fantastic platform, some of the more advanced features are locked behind higher-tier plans, which can be limiting for smaller businesses or solopreneurs like myself. And then for others (not myself) i can definitely see how some customizations could require a bit of a learning curve, especially when setting up more complex automation.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks. The email automation and tracking features allow me to engage with prospects at the right time, so that I dont miss any client workflow processes. The reporting tools provide insights into my sales performance, making it easier to refine my approach and streamline my workflow.


    Construction

Good CRM tool with multiple interesting features

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
The notes and recordings of phone calls.
What do you dislike about the product?
Sometimes it's complicated to set up workflows or automated tasks.
What problems is the product solving and how is that benefiting you?
The option to keep track of all the past history about a prospect, where the whole team can see what activity has been done on a specific contact.


    Airlines/Aviation

I use it daily as my main CRM for sales and marketing.

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Its simple to use and learn. Its intuitive.Ease of integration.
What do you dislike about the product?
The initial data migration. The initial implementation and training.
What problems is the product solving and how is that benefiting you?
CRM needs.


    Tariq G.

Great all rounder software

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Useful features and advanced tools to manage communication
What do you dislike about the product?
Limits applied for tiers and missing some integrations
What problems is the product solving and how is that benefiting you?
Reaching out to existing and new customers