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Reviews from AWS customer

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External reviews are not included in the AWS star rating for the product.


    Telecommunications

very accessible and easy to use

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
I love the integrations it has, making it even easier than ever to have most things logged automatically. its simple and easy.
What do you dislike about the product?
i wish there could be more integrations to log calls
What problems is the product solving and how is that benefiting you?
we send and receive a lot of emails and chats, the chats get taken care of directly in hubspot and we have all the tools there to redirect them to the correct department. As far as emails everything gets logged to their corresponding ticket making it easier to use.


    Mike G.

Easy to use - excellent tracking of emails - simple deal creation

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Keeping track of email opens - lets me know when activity happens
What do you dislike about the product?
If a reopen an email alreday sent - it shows says receiver opened it - but it was me
What problems is the product solving and how is that benefiting you?
Tracking client activity/one source of info for all client contacts and deals


    Non-Profit Organization Management

honest review

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
All of the information you can store in the contacts
What do you dislike about the product?
Sometimes it changes without warning (or my admin doesn't inform me beforehand of upcoming changes, not sure which is most accurate)
What problems is the product solving and how is that benefiting you?
Contact management - I can see everyone who has had contact from our company with a customer and how it has been handled
Inbox - I can direct general questions for our company to the proper department/person
Deals - I can follow a specific deal to it's completion with integrated tasks to complete


    Consulting

Excellent system, have made the switch from Salesforce to HubSpot several times with zero regrets!

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use, tidy layout, fields work well with each other and there are so many systems that can be made use of! Integrations seem to work well.
What do you dislike about the product?
the dashboards only being fitable to those funny squares is inconvenient as it doesnt transfer well when you view it on a phone vs a laptop vs a big screen, etc. Would be excellent if there was a live chat support feature that could help with urgent requests.
What problems is the product solving and how is that benefiting you?
Helping us tidy up our BD systems and improve overall results coming out of our sales team by being able to track the sales activity to results ratio.


    Mike B.

New User Previously Not Familiar with CRM Software

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
I like the ability to modify conpany Emails with my own personal verbage. I also like Snippets for quick reparative notes.
What do you dislike about the product?
After changing the layout of my Views when I come back they revert back to the old view format and I have to change them again.
What problems is the product solving and how is that benefiting you?
Tracking lead status and activity, great for following up in a prioritzed method.


    Jon Z.

Effective and Easy To Use

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
I never used HubSpot on a daily basis until October, and it was so easy to use right away. It is intuitive to use, and I can even build sequences without any prior experience with it. Writing emails and recording activities is quick and easy to do.
What do you dislike about the product?
It is a little finicky sometimes when entering contacts. I sometimes will need to enter a contact twice due to issues. It's a minor issue and doesn't happen too often.
What problems is the product solving and how is that benefiting you?
HubSpot easily integrates with the other tools that I use, such as Apollo. Pushing contacts to HubSpot is quick and easy. It makes outbound sales efforts easy with multiple channels (including LinkedIn).


    Computer Software

Powerful CRM

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
A very user-friendly user interface. Very little clutter. Customisable pages. Integrates well with Teams. Good customer support
What do you dislike about the product?
No dedicated dark mode (yet). It's very bright white.
What problems is the product solving and how is that benefiting you?
Keeping track of prospects, key accounts and sales activity.


    Sydney M.

my experience with Hubspot

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
The interface is very easy to learn and use. It's been a great way to track client data and metrics and allows all of us to access the information in one place.
What do you dislike about the product?
there are some features that aren't built in, but I've been able to add custom fields to capture the data that I am wanting to for my clients.
What problems is the product solving and how is that benefiting you?
We didn't have a central data hub for all of our contacts before Hubspot. It's been easy for everyone to use.


    Pharmaceuticals

HubSpot - Commercial View

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
The ability to customize views and reports.
What do you dislike about the product?
The HubSpot/Microsoft Outlook plugin does not work with older versions of Outlook.
What problems is the product solving and how is that benefiting you?
The CRM for my company and the customizable features it has to track sales performance.


    Tyler G.

HubSpot is by far best CRM for small / medium businesses

  • February 18, 2025
  • Review provided by G2

What do you like best about the product?
Out of the box HubSpot is much more useful than a tool like Salesforce. It is easy to learn, use, and customize. The already integrated AI tools are great, and we continuously enroll in new betas as HubSpot releases new features. HubSpot has enabled us to be much more data driven, and have much cleaner data than Salesforce had previously.
What do you dislike about the product?
Honestly, I do not have any negative feedback.
What problems is the product solving and how is that benefiting you?
Allowing us to have a better data driven sales process, eliminate use of multiple tools, and tighten up our sales cycle.