Sales Hub Professional
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Intuitive Interface, Streamlines CRM and Sales Processes
What do you like best about the product?
I find HubSpot Sales Hub quite beneficial for organizing sales data and maintaining communication with clients. I like its user interface, especially because I can pull everything up on one screen and set up sequences or make calls directly from the same place. This feature helps me stay organized and on top of my pipeline with timely reminders, whether they're daily or weekly. It gives me control. Moreover, I think the onboarding was great and very intuitive; within a week, I was able to really understand it and use it efficiently.
What do you dislike about the product?
I sometimes wish we'd be able to see all the contacts under the same account under tabs instead of having to pull up each contact individually in a new window.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to stay organized and keep on top of my pipeline with reminders. It gives me control with features like setting up sequences and making calls from one place.
All-in-One Client Lifecycle Management in HubSpot Sales Hub
What do you like best about the product?
What I like best about HubSpot Sales Hub is its ability to support the full client lifecycle in one platform. I can manage client and prospect tracking, email communication, outreach, forms, reporting, and analytics all in one place. This centralization makes it easier to stay organized, maintain visibility into pipeline activity, and efficiently manage both client relationships and sales processes.
What do you dislike about the product?
One challenge I’ve experienced with HubSpot Sales Hub is the limited visibility into sequences across users, even at the enterprise level. While I can access them as an admin by logging in as another user, there isn’t an easy way for team members to view or learn from each other’s sequences. This makes it more difficult to train new users, share best practices, and replicate successful outreach strategies across the team.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub solves the challenge of managing the entire sales and client lifecycle in a single, centralized platform. It brings together client and prospect tracking, email communication, outreach, forms, reporting, and analytics, eliminating the need for multiple disconnected tools. This benefits me by improving organization, increasing visibility into pipeline and performance, and enabling more efficient, data-driven outreach and relationship management.
Streamlined Sales Process, Costs Need Transparency
What do you like best about the product?
I really like that HubSpot Sales Hub has everything in one place, which helps us get things done with everyone on the same page. If my colleague does something with a contact, I know about it and can follow up if they're out. It's really good for keeping everyone informed. Another great feature is creating lists of contacts and reaching out to them automatically as part of a sequence. The sequence feature is very valuable for our sales process because it saves us time and helps us stay organized, ensuring we don't miss follow-ups with prospects. Additionally, the initial setup was quite easy.
What do you dislike about the product?
Maybe the price, it's a little bit expensive to have multiple team members here. Actually, HubSpot has some hidden costs that if HubSpot could be more transparent about those hidden costs, I believe we would have used it even more.
What problems is the product solving and how is that benefiting you?
Having everything in one place with HubSpot Sales Hub keeps our team on the same page, making follow-ups easier. The sequence feature automates reaching out to contacts, saving time and helping us stay organized.
Efficient AI, relevant suggestions, and powerful integrations
What do you like best about the product?
I like the fact that the AI works efficiently and syncs well with the knowledge base and what’s currently happening on the screen, so the suggestions feel pretty relevant.
The UI is fine. I also like that we can find anything easily, whether it’s by category or just by searching a contact. Overall, the ergonomics are pretty good.
When it comes to integrations, it works well with a lot of the tools I’m using, such as the marketing extension to build my database, for example.
Hubspot looks performant too, especially when I tried to enroll a lot of companies at once. It was able to look up all the companies I copied and pasted. It feels very powerful compared to when I used it 6 years ago.
If I need support, the AI tool is very effective, and it honestly surprised me.
The tool definitely feels worth the price.
The UI is fine. I also like that we can find anything easily, whether it’s by category or just by searching a contact. Overall, the ergonomics are pretty good.
When it comes to integrations, it works well with a lot of the tools I’m using, such as the marketing extension to build my database, for example.
Hubspot looks performant too, especially when I tried to enroll a lot of companies at once. It was able to look up all the companies I copied and pasted. It feels very powerful compared to when I used it 6 years ago.
If I need support, the AI tool is very effective, and it honestly surprised me.
The tool definitely feels worth the price.
What do you dislike about the product?
Maybe too much tools so for now I'm not an expert.
What problems is the product solving and how is that benefiting you?
It saved time, which is the most important for a business development manager
Centralized Client Comms Hub, but AI Still Needs More Automation
What do you like best about the product?
being able to view all client comms in one central hub
What do you dislike about the product?
There is still need for manual input / tidying up - the AI tools will only work on 10% of contacts
What problems is the product solving and how is that benefiting you?
Centralising data and comms
Great for CRM Follow-Ups, But Advanced Automation Is Locked
What do you like best about the product?
It is a great tool for CRM and contact management. used for sales to follow up on contracts generated from a tradeshow
What do you dislike about the product?
some advance features are locked not abling automated sequences, AI tool and some times forecasting.
What problems is the product solving and how is that benefiting you?
great for lead capture and sales follow up post tradeshow. sales teams track follow ups and schedule meetings
Effortless Sales Management with Seamless Integrations
What do you like best about the product?
I like the integration with Outlook because it allows me to see all my emails with a customer without any effort. The initial setup of HubSpot Sales Hub was very easy. We integrated it with our website, QuickBooks, and our quoting software, and everything works together well.
What do you dislike about the product?
Sometimes integrations disconnect or don't work especially Outlook.
What problems is the product solving and how is that benefiting you?
It centralizes all customer information, including sold and unsold deals and their pipeline status. It's used for production post-sale too.
HubSpot Sales Hub Centralizes Sales with Intuitive Pipelines, Automation, and Reporting
What do you like best about the product?
What I like best about HubSpot Sales Hub is how it centralizes the entire sales process in one platform. The pipeline management is intuitive, the email tracking and automation tools save a significant amount of time, and the reporting features make it easy to monitor team performance and lead activity in real time.
What do you dislike about the product?
One downside of HubSpot Sales Hub is that some of the more advanced automation, reporting, and customization features are locked behind higher-tier pricing plans, which can become expensive as a business grows. While the platform is very powerful, scaling usage across larger teams can significantly increase monthly costs.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub gives me a single source of truth for prospecting and account management across two medical device distribution brands. Before, sales activity lived scattered across email threads, spreadsheets, and notes — there was no reliable way to see what stage a lead was in, when it was last touched, or where deals were stalling.
Transformed Our Sales Workflow with Intuitive Automation
What do you like best about the product?
I really like HubSpot Sales Hub's user-friendly interface, as it is easy for my team, who aren't professional techies, to master without extensive training. The automated follow-up function is incredibly practical, allowing us to preset schedules, standard messages, and reminders, making our outreach stable and reliable. I appreciate the flexible pipeline customization feature, which lets us tailor sales stages and tags to fit our specific business processes and needs. The intuitive data analysis and visual dashboard help me track team performance and deal progress effortlessly. Plus, its integration with other tools like Microsoft Teams and cloud document tools ensures smooth synchronization and improves efficiency. We're able to streamline our entire sales workflow, standardize client development, and enhance productivity with HubSpot Sales Hub.
What do you dislike about the product?
To start with, the tiered pricing structure is really unfriendly for small and mid-sized teams like us. A large number of practical advanced sales management functions, including sophisticated lead scoring rules, bulk customer field editing and advanced sales activity tracking, are locked in high-priced paid plans. As a local internet company with only 11 to 50 employees, we have a relatively limited annual operational budget. It is too costly for us to upgrade to the premium version just to use a few targeted advanced features, while the basic version is lacking in many practical functions we actually need, making it hard to strike a good balance between usage demands and cost control. Secondly, the software lacks sufficient localized optimization for European and especially German local business scenarios. Most of the built-in default email templates, business follow-up scripts and customer classification standards are designed mainly for mainstream American business modes. These contents do not match the formal and rigorous communication habits of local German corporate clients at all. Every time we carry out external business outreach and customer follow-up, we have to spend extra time rewriting content, adjusting language styles and modifying classification labels manually, which wastes a lot of our daily working time and reduces overall work efficiency virtually
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub centralizes client data, making handovers smooth. It clarifies our sales pipeline, reducing lost deals. It automates data sorting for accurate reports, saving manual work. Email tracking lets us sync outreach effectively, enhancing client engagement. Overall, it streamlines our sales workflow efficiently.
Connects Across Platforms, But Notifications and Search Need Refinement
What do you like best about the product?
It connects to many of our different platforms
What do you dislike about the product?
I am receiving a ton of notifications, and I am not really sure why. In addition, the search functionality is a bit clunky.
What problems is the product solving and how is that benefiting you?
Identifying where a sales lead originated.
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