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    Simon W.

Great B2C sales CRM

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
User friendly, Mass marketing, automation
What do you dislike about the product?
+ marketing email allowance, double/triple deals prompt
What problems is the product solving and how is that benefiting you?
keeping track of tasks and sales journey, managing the pipeline, and regular follow-ups with clients


    Nick O.

I like HubSpot. The contact-centric set up is great.

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
The communication templates are the best part of HubSpot. I use that aspect of they system the most. It is easy to create, edit and send emails using templates.
What do you dislike about the product?
I don't like the list function very much. It isn't very intuitive.
What problems is the product solving and how is that benefiting you?
It is undoubtedly easing communication for me. Reaching out to customers has never been easier.


    Megan B.

Great resource for keeping an AE accountable for all the things I promise I'm going to do

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
The tasks are the most helpful and keep me in touch with everyone in the pipeline on a regular basis. I really like how my deals pipeline also shows the last "touch" each deal had. I try to keep an open task on everything I do, but occasionally things slip through the cracks and Hubspot is great about bringing anyone who needs some attention back into the mix!
What do you dislike about the product?
I really dislike that I can't block 15-minute intervals on a calendar event. People tend to show up late to appointments booked at :15 and :45. This feature is available in Calendly but not in Hubspot, so I end up with weird gaps in my day. I also wish that event types with multiple users could have different scheduling rules (for example, I don't like appointments booked sooner than 4 hours away, but my colleague wants them to be able to book within an hour - even though it's an event type we share, as separate users we should be able to choose separate scheduling settings).
What problems is the product solving and how is that benefiting you?
Hubspot Sales Hub's automated tasks, reminders, and organizational tools help me to keep a clean pipeline with regular check-ins. This allows me to close more details and keep in touch with people who may not be ready to buy today.


    Ran L.

Very adavnced and very user friendly

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
adavnced capabilites to the sale and very good interface
What do you dislike about the product?
There are a lot of limitations in the product because the company wants to make more money and forces you to upgrade to additional packages
What problems is the product solving and how is that benefiting you?
The product makes it possible to control in a really advanced way all the stages of the sale and to perform in-depth analyzes on the data


    Facilities Services

HubSpot has been easy to learn and a valuable tool for our company.

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
HubSpot was easy to learn, everything you need is accessible, and I like how it connects to our Google calendar.
What do you dislike about the product?
Occasionally there are technical issues but I can't think of anything I dislike about using HubSpot.
What problems is the product solving and how is that benefiting you?
There is a section to record every piece of valuable information we'd need, so it's a nice platform.


    Sabrina I.

It is accommodating and easy to learn!

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
It is easy to navigate, and the task option is incredibly useful.
What do you dislike about the product?
Not everything can be monitored through your personal account; for example, voicemail reminders come through without the ability to turn it off without asking a higher-up first.
What problems is the product solving and how is that benefiting you?
Able to monitor the ins and outs proficiently and organized.


    Aubrey G. P.

Filtering your way to success

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
Using filters, tags and custom properties.
What do you dislike about the product?
No way to send external emails to non-marketing contacts.
What problems is the product solving and how is that benefiting you?
The company I'm working with switched to HubSpot just mid-last year. Our CRM is integrated with another call-tracking software, so contact records are automatically created each time we receive phone calls. Still, some of these phone calls shouldn't be on HubSpot because they are either missed calls, less than 30 seconds, or we identified as unqualified leads onset. Instead of manually going through all call records, I used a combination of tags and filters to clean up our contacts database. I turned on tagging rules to allow us to control how tags are automatically assigned to new phone calls and used these tags as filters to clean up our contacts database. I tagged missed calls and calls that were less than 30 seconds and filtered records by date created, by tracking source and by other custom properties I made. Last week, I reduced call records from 12,000+ to 4,000+ in minutes using filters and tags! I also use filters to create custom views and active or static lists to organize our database and use the same as triggers for workflows and automation.


    Brittany B.

Hub spot has been great for our business. It is very customizable and has been easy to navigate

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
The chat feature is a great resource to have if I need help
What do you dislike about the product?
I do not like how you have to save attachments to your computer prior to uploading them
What problems is the product solving and how is that benefiting you?
Hubspot has helped us keep track of data


    Aaron W.

You are already considering it so just do it

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
It makes it easy for me to track everything and have better management of our sales pipeline
What do you dislike about the product?
Sometimes it can be glitchy but, they are quick to fix it and the help desk is amazing
What problems is the product solving and how is that benefiting you?
Manging our current CRM and making sure we stay active with clients and they dont get lost in the process


    Computer Software

Great CRM Platform for small-mid sized businesses!

  • January 19, 2023
  • Review provided by G2

What do you like best about the product?
The Hubspot Sales Hub is a simple yet effective tool to manage your customers, deals, and pipeline in one location! I love how easy and intuitive it is to use - whether it's to track my deals or forecast the sales booking, all of the tools needed are available. It's so simple to customize everything as well. You can edit the various properties, fields, and layout on the various pages to your liking.
What do you dislike about the product?
The only main issue with HubSpot I have is that it's been down several times during work. It may be because their server is overloaded or something else, but I'm not able to view any pages or click on any links when it's down. This outage causes work issues since all of our customers' info, and anything work-related is on Hubspot.
What problems is the product solving and how is that benefiting you?
It solves the problem of managing all of our customers' info in one location so that we can track the deal's various stages, lifecycle, and properties. Without this, we'd have to track all our sales info via notes or Excel.