What do you like best about the product?

Email tracking, phone calling with note-taking, meeting tracking, reminders, notes, and a more professional quote templates than we had with our prior system. It's less expensive than other options.

What do you dislike about the product?

Inability to integrate well with back-end systems, no ability to import from prior systems (notes, prior purchase history, prior email history, prior communications history, product owned, and some contacts are not pulled over), inability to get meaningful purchase data. Inability to obtain accurate sales $$ data. At times inconsistent behavior when calling out of Hubspot. Also the constant hassle/requirement to justify why you are emailing someone when you have already completed the Hubspot justification previously. Attachments and email communications end up tied to deals where they don't belong - it is a disaster - which defeats the purpose as Hubspot is supposed to help provide more organization, not less. Small things that demonstrate a lack of maturity of the product are: while in a company, you go to add a new contact - but then Hubspot finds that they exist already - so instead of simply adding them, it kicks you out of the company you were in trying to add the contact and takes you to the contact, then makes you add the company. Another small immature item is that if you select the option to see all of the contacts of a company, you cannot go back to the company. You are stuck on the contacts so if the contact you are looking for isn't there, you can't just back up. You have to select a contact you don't need just to get back to the company. Also, they have chosen to use the same ports as MS Teams so if you are using their calling feature and get a Teams call, you lose your communication with the ongoing conversation.

Hubspot applies a very ridiculously long quote ID number to each quote created. But, you can't use it to do a general search on and it doesn't show up anywhere on the deal page where the quote resides either. You can only search them by going into the Sales section and specifically search the number under a specific search option. Just stupid. Then there are the simple things - like when completing an order and you need to fill in the country - you can't just start typing and have it populate, as in other areas of Hubspot where you can start typing and the countries come up and populate. Then there are the odd disconnects that take place between Outlook and Hubspot. My stats for emails were way low yet I had not received any indicator that my Outlook plugin had disconnected. Happens off and on, even in the middle of the day sometimes - just leaves you thinking "what the heck"? Also, when you export a report, there is no rhyme or reason to the layout if you export the report with all fields. It's a mess and you have to clean it up and reorder columns to have a semblance of usability. Some of these things are minor annoyances on their own - but when combined, they take away from productivity, mis-report our activity and frustrate the user.

I have come back to edit this review because I find myself getting angry while using Hubspot. Partially at those in our company who made such a terrible choice for our situation but secondly for the poor quality of the Hubspot product.

Some of these things are minor, some major, but added together to me are a real thumbs down. You get what you pay for.

What problems is the product solving and how is that benefiting you?

The "problems" being solved are in having better call tracking, and better note-taking capabilities. The other things we thought we would solve, have ended up causing more problems instead by moving to Hubspot due its horrific inability to integrate.

Recommendations to others considering the product:

If you only need a relatively inexpensive product to track phone calls, emails - in short, communications, then Hubspot is a great option. However, if you need anything such as the ability to enter PO's, track product owned then there are options that actually work for that. If you need to integrate tech support, or integrate prior CRM data, notes, contact history - then there are other options that will actually work for that.

What do you like best about the product?

That it's user interface is intuitive, making it easy to use.

What do you dislike about the product?

That it doesn't allow for more customization, especially when creating reports for dashboards.

What problems is the product solving and how is that benefiting you?

HubSpot serves as our CRM, so we are utilizing it to easily find leads, keep track of deals, and monitor activity.

What do you like best about the product?

The easy of use. It's very easy to operate from day one.

What do you dislike about the product?

The lack of reporting customization for specific metrics

What problems is the product solving and how is that benefiting you?

Increases personalization with target customers.

What do you like best about the product?

Very easy to navigate and learning curve wasn't very steep at all. Layout is pretty straight forward.

What do you dislike about the product?

Sometimes you get error saying it's down, etc... This happens from time to time which if you're in the middle of something you'll need to wait it out.

What problems is the product solving and how is that benefiting you?

One platform instead of using different ones. Benefits is it's all there.

What do you like best about the product?

I love how all the info I need on a page (be it about a lead, a deal, or an account) is always available in front of me, or just 1 click away.

What do you dislike about the product?

The UI could be a bit more modern. Feels very lifeless and dull.

What problems is the product solving and how is that benefiting you?

Managing our leads, deals, and accounts. Helps us manage our pipeline and also report to our management.

What do you like best about the product?

Super easy, lot of automation and integrations and easy to manage

What do you dislike about the product?

would love to have some sort of prospecting or data cleansing built into it.

What problems is the product solving and how is that benefiting you?

Managing all our prospects and target accounts.

What do you like best about the product?

Easy to set up, self manage, easy to train team, low predictable cost.

What do you dislike about the product?

For Reporting of Sales, Products and Pricing, ARR and MRR style of metrics are not available. I am told that this is coming in the near future.

What problems is the product solving and how is that benefiting you?

I am using it for Sales Process management.

Recommendations to others considering the product:

CPQ functionality is lacking but I am told that it is coming in the near future.

What do you like best about the product?

HubSpot is very user-friendly and has powerful automation/workflows.

What do you dislike about the product?

No ability to buy less than 5 users in professional plans for a single-member company.

What problems is the product solving and how is that benefiting you?

HubSpot CRM is a very powerful tool that can help you automate your entire business in few clicks and with great UI.

What do you like best about the product?

End to end visibility of lead activity and also company/contact engagement with other teams of our business.

What do you dislike about the product?

The ease of use and intuitive nature of the tool means people can act without much consideration to the quality of their data.

What problems is the product solving and how is that benefiting you?

We track and monitor the performance of the sales and retention teams across multiple regions and languages.

Recommendations to others considering the product:

The correct HubSpot setup requires strategic planning and understanding of both the sales and marketing ends of your business. They can work in lockstep and help you gain valuable insights, but then this requires a solid effort to create synergy and joint objectives between these two teams.

What do you like best about the product?

it makes work insanely easy. Its user friendly and great to use once gotten the hang of it.

What do you dislike about the product?

nothing really, even though it's a fairly new tool, I haven't encountered any problems thus far.

What problems is the product solving and how is that benefiting you?

connecting with clients at ease, the data caption on it is accurate. The ability to merge companies and everything else to my personal apps has been the most convenient experience I've ever have come across. Not only does it makes workflow easy, but it has also now become my personal calendar.

Recommendations to others considering the product:

I recommend it to everyone