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    Aaron S.

Great for bootstrapped startups who are looking at growing a sales organization

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
Integrates most of the essential features that any CRM or sales automation would provide
Very user-intuitive and easy to use for most salespeople and sales managers
Little configuration required to start seeing value
Pricing is very competitive and the cost to scale is reasonable.
What do you dislike about the product?
If you've ever experienced any advanced CRMs, sales automation, or intelligence solutions, Hubspot will be lacking across the board in terms of advanced functionality
Certain tasks that are very manual or logical that should be automated are not available
Complex workflows do not work very well and often either do not work or take a long time
Minimal integration with other vendors
Account/Company creation is based on domain names, which is a nightmare when it comes to deduplicating data
Now that we're at the point where we are ready to adopt advanced software, the migration would be a nightmare
What problems is the product solving and how is that benefiting you?
Basic sales activities such as prospecting, account management, and deal management are all easy to use
We're a global organization with several offices, and it's easy to view all the applicable data across the organization
Simple to improve and automate part of the sales process with sequences, templates, and snippets
No longer requires a need to look at smaller basic add-ons such as a calendar booking tool
Recommendations to others considering the product:
Really evaluate what is a mission-critical feature and what is a nice to have and base your decision on what route you'd like to go. There are many CRMs with much better integration with other leading sales tools
Consider where you want your sales organization to be in 3-5 years and how you want to engage with your customers and prospects. HubSpot may be enough for your needs if your sales cycle or customer base is not complex.
HubSpot is headed in the right direction but is 1-2 years behind the best in class options in the market.


    Computer Software

Great tool for managing leads.

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
I love the sequencing features that are included. Another great feature is the configuarable nature of lists. I love the ability to look at different views of my prospects and learn from them.
What do you dislike about the product?
I wish that there was a way to go through contacts in sequential order without creating tasks. Another improvement I would make is a more intuative logging system. I wish that HubSpot's calling feature automatically logged incoming calls and allowed for a great deal more customization in the user facing side of the platform.
What problems is the product solving and how is that benefiting you?
I can automate a lot of tasks that would have been manual at my old job. I am no able to build in-depth sequences that give quality content while continually engaging prospects. This tool gives me the ability to quickly see my activity for a given work day and fully assess what needs to be done. I am also able to quickly see how I am doing relative to my peers.
Recommendations to others considering the product:
If you need a tool that gives your business the ability to look at your current processes and see where improvement is required, then HubSpot sales hub is the tool for you. I highly recommend it.


    Diego C.

Viafy - Hubspot!

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
Availability of information on every engagement.
What do you dislike about the product?
Errors and downtime. Pricing scheme on mkt starter
What problems is the product solving and how is that benefiting you?
Having all the team on the same page with our efforts. Scaling our efforts, using stuff like automatizations to reach more people with fewer resources.
Recommendations to others considering the product:
CRM management and maintenance are critical!


    Oscar M.

By far the best CRM I have used

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
What I like the most from Hubspot is that I can be more organized with my day while prospecting. The huge advantage of using Hubspot is that you're able to create the sequences to be strategic when prospecting companies. I like how I can also within the same sequence customize the information contained within the email allowing my message to be more personalized and potentially have a better response than just send the generic emails
What do you dislike about the product?
Something that I hate about Hubspot is that I can work without a web-based browser. For example, I call from Hubspot using the browser, the reason why I prefer to do that because it allows me to record the call so then I can review the information that I have added. Nevertheless, this is not available using it on a phone. Because the app will redirect you to the tool that you use to make the call. I also have tried the computer view on a mobile browser and it does the same thing. That's one of the things that hotspot needs to improve to allow you to fully remote work because sometimes you're not in the office and the only thing that you have over your phone and that can create a burden when trying to work remotely. Another thing that I don't like is that sometimes my sequences have dates rather than a number of days in between a task has to be created. For example, if you have created a sequence and the calls will take place Monday Wednesday, and Friday if you don't complete for some reason the task on Wednesday you should expect that if you have one business day in between the next call will not take place the following day but if you complete the call of the day after the next car will still be on the same day that it was created at the beginning so this sometimes affects the way that you are approaching your customers because it does not let you be flexible with your time
What problems is the product solving and how is that benefiting you?
Performance problems. I am more effective working when using Hubspot.
Recommendations to others considering the product:
Use it. Totally worth it


    Insurance

HubSpot

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
easy access to track your activites and keep up with clients
What do you dislike about the product?
the auto resets as fart as the way the deals are sorted
What problems is the product solving and how is that benefiting you?
keep up with exactly how often I communicate with leads


    Batul B.

HubSpot - Helps you make your work-life easier and squeeze in more productivity.

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
The best part for me has to be the sequences where we can create and modify our own templates and send it to our leads all at once, which makes work so much easier and faster. HubSpot also with the meeting link feature that it provides makes it so much easier for the clients who wish to reach out to us and also with the different timings that are mentioned from where they can chose from acts as an added advantage.
What do you dislike about the product?
Sometimes it bounces the mails that are sent out without prior intimation, which can be overlooked, as the majority of the emails are sent out in the correct format and to the correct person. HubSpot at times pops up a notification which might be something where the clients are receiving alert messages that could be conveyed in a mail form as it we would be able to view that faster and stop adding any more contacts for that time period.
What problems is the product solving and how is that benefiting you?
All the free tools that are available to me I try to make the most use out of them in the best possible way. I can appreciate the team enough for making work so much easier. Also, HubSpot is my go to place to make any calls to the leads over any other app as it has the feature of notes which makes it so much more convenient to type whatever the person is saying on the other side at that very moment, as it might come in handy for future reference.
Recommendations to others considering the product:
Just give it a shot and you will never want to go back!


    Apparel & Fashion

Easy platform that allows for quick up-time

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
The visibility into leads once they are loaded and the ability to track leads, sales, tickets.
What do you dislike about the product?
I don't want to say I dislike, but the learning curve was a little challenging in the beginning.
What problems is the product solving and how is that benefiting you?
Lead tracking.
Recommendations to others considering the product:
Onboarding is very important to the successful use of this CRM. Take the time to do it correctly and spend the time learning.


    Hospital & Health Care

Efficient, simplified workflow

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
I like that Hubspot keeps track of all my activity, allows me to organize and automate tasks in a way that helps me work quickly and efficiently.
What do you dislike about the product?
I wish I could assign multiple companies to one contact. That would be helpful in many cases.
What problems is the product solving and how is that benefiting you?
Communication between team members on specific contacts, deals, and companies is helpful. It reduces the amount of clicking between tabs to ask questions or relay information to other members of our organization. The tasks and sequences are a great way to improve productivity and save time.


    Shikhar M.

Simple and Easy to Use CRM, But lacks on contact ownership overwriting & Calls to limited countries

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
Simple to use and navigate through different features and functionalities makes it one of the favorite CRM.

Having superb features like Tasks scheduling, Email Tracking with open and click rate along with the notification which allows you the analyze and make changes in your content in case not giving proper results,

Email Automation & Sequencing is the best feature of this CRM which gives it an edge over other CRMs in comparison.
What do you dislike about the product?
Lacks on a very big issue of contact ownership overwriting while uploading data through excel as if you have several people in the sales team who are uploading contacts data from excel, it will overwrite everything and even the contact ownership and will not give the error, which means any contact/lead will be assigned to the new user who uploaded excel containing any existing contact/contacts which are already in Hubspot Sales on other user's name irrespective of the sales representative is already working on that contact. It will even not notify the existing contact owner. That's where other CRM takes the edge over this one.

Also, making calls to many countries is restricted even if you have an unlimited calling subscription. There are number of countries you can not call using your paid account of Hubspot SalesHub.
What problems is the product solving and how is that benefiting you?
A good amount of outreach by using email sequencing feature,
Email Tracking for open/click rate,
Tasks & reminders so that any follow up is not missed
Calling and recording it with one click and keep it saved.
Segmentation of leads or prioritizing work
Lead qualification for the closure ultimately
Recommendations to others considering the product:
If looking for a simple to use CRM with good features, Hubspot is the right choice. But think if you have a bigger sales/marketing team as it changes/overwrites the ownership of contact if anyone uploads contacts through excel.


    Renewables & Environment

Best way to manage your customers

  • April 16, 2021
  • Review provided by G2

What do you like best about the product?
Workflows and connectivity to external software
What do you dislike about the product?
Anything so far. It's a fantastic crm took
What problems is the product solving and how is that benefiting you?
I optimized sales and better managed the not reached leads thanks workflows