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    Information Technology and Services

Great CMS tool, intuitive UI, easy to align Customer Success, Marketing and Sales

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I like how fast Hubspot is responding to issues and feature requests. We can easily create new workflows quickly if we change internal processes.
I also like your Hubspot Academy stuff, where I keep myself educating all the time. Thanks a lot!
What do you dislike about the product?
There could be some improvements for segmentation of leads' companies. Often, if LinkedIn says a company has 110 or 150 employees e.g., Hubspot rounds up to 200 automatically, which causes errors within our workflows quite often.

Better domain mapping: In case there are several companies with the same name, it's still a bit buggy with the domain mapping.
What problems is the product solving and how is that benefiting you?
We can have the whole Sales processes within Hubspot and do better Forecasting / Activities check.


    Renewables & Environment

Sales with hubspot is easier because of all of the features it offers

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
sequence, templates and email integration
What do you dislike about the product?
Detailed reports from sequence is not up yet
What problems is the product solving and how is that benefiting you?
Tracking activities and finding the right leads
Recommendations to others considering the product:
It's easy to use, simple yet detailed and very efficient


    Computer Software

Efficient and easy to learn software for sales professionals.

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
I have been using HubSpot since 2018 and I think it is one of the best tools you can have as an Account Executive. Personalization options, templates and sequences have been my main tools for sales outreach and enabled me to establish successful connections with prospects. I can keep track of how each sequence is doing from open rates to booked meetings via the analytics provided which allows me to set and reach new targets.
What do you dislike about the product?
There's not many options to update an active sequence through settings. You can't set the sequences to be off on certain dates. For example, in order to make sure enrolled contacts do not receive an email during a holiday, you must go to 'scheduled' tab to update the date the email is going to be send.
If you use copy paste on emails sent directly from HubSpot, the formatting is not automatically updated to HubSpot's format. You must use the 'remove formatting' option to make sure everything is in the same format.
While importing data with multiple objects, there's not an option the import the same field for multiple objects.
What problems is the product solving and how is that benefiting you?
Email tracking and notifications are great tools to figure out best times and ways to reach leads. Templates and sequences have been vital in automating my outreach efforts, which saved me a lot of time. Personalization options have been what I exactly needed in digital sales, enabling me to reach high open and reply rates.
Gmail integration is great where I can reach my templates directly through my inbox, saves me a lot of time when replying to emails. My google calendar and HubSpot calendar is synced with each other so I can make sure the meetings I book with prospects are on right times. I can also save new contact's data on HubSpot CRM directly from my inbox. This way, I don't have time spend extra time to update the CRM.
Recommendations to others considering the product:
HubSpot Sales Hub is easy to use and can be mastered quickly. You must make sure to learn how to use HubSpot Sales Hub effectively. There's several training resources about learning and mastering Hubspot Sales Hub provided by HubSpot themselves. These will help you greatly.
Keep your data updated. Besides manually entering new data, the 'import' function can help.


    Matt D.

Flexible and user friendly CRM with great support

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
Very easy to configure to suit your business needs. Great reporting and dashboards. The Templates, Documents and Sequences tools are very good for making you more efficient. Hubspot Academy is a good virtual training and development tool that goes beyond just showing you how to use the product.
What do you dislike about the product?
There is nothing to dislike about Hubspot. You do however need to be prepared to change your approach to managing data particularly if you have not used a CRM before. I see this as a positive though.
What problems is the product solving and how is that benefiting you?
Management of our sales funnel, visibility of sales funnel and associated data to all levels of the business, simple management of customer data that then becomes easy to find and track going forward. It makes marketing activities a lot more efficient and less time consuming. We have improved a number of our sales and marketing process by using Hubspot as the catalyst for improvement.


    Education Management

Great tool for marketing/sales

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
Sequencing tool is great and allows for effective cadences.
What do you dislike about the product?
Sometimes it doesn't give you enough granularity on leads.
What problems is the product solving and how is that benefiting you?
Creating outbound volume at scaling that across the team.


    Computer Software

Hubspot Sequences Review

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
The sequences ability let's you really structure your day and go about things productively. Also, using the email tracking and document tracking let's you understand when to follow up with your prospects if you haven't received a reply.
What do you dislike about the product?
You can't upload a document link straight onto a sequence without pre-downloading it. You can't save what you've done mid enrolling a client into a sequence.
What problems is the product solving and how is that benefiting you?
Solving the problems of efficiently keeping track of the tasks I need to complete to effectively prospect the level of clients I am attempting to reach.


    Food & Beverages

Easy to handle.

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
The Good Overview to create different Types of Engagements.
What do you dislike about the product?
Lacking some structure in Reports ( Bouncebacks are not trackable in Sales )
What problems is the product solving and how is that benefiting you?
Easy handling to go in contact with Leads.
Recommendations to others considering the product:
No


    Jonathan Lewela A.

Hubspot is very easy to start using so you wont need much training to be up and running.

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
HubSpot sales has very many essential functionalities. The most important for me is the templates. I don't have to constantly copy paste the same emails over and over again. I can just reuse personalized emails at the click of a button.
What do you dislike about the product?
The Gmail extension for HubSpot sales does not allow me to create tasks directly from my mail box. I have to go back to HubSpot, find the contact then create a follow up task if I want to send my emails from my personal mailbox.
What problems is the product solving and how is that benefiting you?
It helps easily manage the several communications we make with clients as a team. We can easily follow the progress of communications and avoid repetitions or inconsistencies in the flow of information.


    Caroline D.

Intuitive Customer Management System

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
Deals, templates, sequences and tasks save me valuable time and help keep me organised on a daily and long term basis.
What do you dislike about the product?
Sometimes I would like 'queues' to be available for different filtered lists I make.
What problems is the product solving and how is that benefiting you?
Able to contact a large number of contacts quickly, without losing the personal touch.


    Education Management

Amazing user-friendly interface

  • December 21, 2020
  • Review provided by G2

What do you like best about the product?
HubSpot helps me to keep my task organized and follow up on the customers journey. Tracking option is something that I like in particular as a sales guy as it helps to develop my pitch more personalized for that specific customer. Also I like the way how HubSpot can be integrated into third part services or apps which makes life easier for a user
What do you dislike about the product?
I'm using HubSpot CRM for the first time and so far I didn't notice anything in particular to report
What problems is the product solving and how is that benefiting you?
Email sequencing, creating tasks, logging calls and meetings
Recommendations to others considering the product:
If you're a SME business and trying to implement CRM into your system, I would highly recommend using HubSpot