Sales Hub Professional
HubSpotReviews from AWS customer
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Hubspot Sales CRM Review
What do you like best about the product?
It's quite easy to use, super easy to learn, helpful in staying organized, and allows me a lot of control.
What do you dislike about the product?
Sometimes hubspot goes out, but very rarely, I'm sure it has to do more with the servers they are on and not the website itself.
What problems is the product solving and how is that benefiting you?
It's an easy way to manage my pipeline, stay organized, and get reminders, it completely has all the tools I need to manage my sales and stay on top of my tasks.
A Truly Balanced CRM
What do you like best about the product?
Hubspot's ease of use makes for really easy training of new employees. Plus their abundance of online resources makes additional training and support quick and even hands off if needed.
What do you dislike about the product?
Currently, the call queue does not differentiate time zones by area code, and automatically completes the task when a call is made. This does slow down the call process by eliminating our ability to use queues for auto dialing.
What problems is the product solving and how is that benefiting you?
My day, and my teams day, are far more structured and organized, allowing us to maximize the time we have to get good work done.
Recommendations to others considering the product:
Consider how you want to approach calls if you're working leads on a nationwide basis since the call queue could have your team calling PST at 5:00am.
Useful, easy, streamlined
What do you like best about the product?
So very user friendly and easy to use once you master the basics.
What do you dislike about the product?
The job title should be lead source so one can easily see what promotion this lead came from as you are calling; not very often do we even care about job title of a lead.
What problems is the product solving and how is that benefiting you?
Ease of call drives, steamlined, quick emails and texts sent; ability to create your own personalized emails via Template feature.
Recommendations to others considering the product:
For me, it took a little time to master the basics of Hub; once mastered every day I learned another successful tip or trick to streamline things and every day I got better and better. Take the time to learn all the advanced features and get on their webinars to learn - it will help a lot!
Austin @ Shred America
What do you like best about the product?
User friendly. Communication via single interface. Email tracking.
What do you dislike about the product?
Would like to be able to set a standard time for all tasks. When setting a task 8:00am is the default.
What problems is the product solving and how is that benefiting you?
Follow up organization and interacting with customers via one interface.
Recommendations to others considering the product:
Better than any other CRM have ever some across. Hands down well worth the investment.
Outstanding CRM for any size organization
What do you like best about the product?
HubSpot integrations, metrics tracking, and engagement give me invaluable insight to my campaigns, messaging, and outreach.
What do you dislike about the product?
Nothing! A phenomenal platform that allows me to use all systems, integrates with Gmail and LinkedIn Sales Nav. All seamless and in one place.
What problems is the product solving and how is that benefiting you?
We're able to gain insights across our teams, markets, and functions. We're quickly able to upload new contacts, engage existing customers, and focus on our primary function which is messaging, not platform mechanics.
Recommendations to others considering the product:
If you're looking to have it "all in one place", HubSpot is the place to be!
Great Solution
What do you like best about the product?
easy to use and great integrations with other apps
What do you dislike about the product?
Huge difference between plans, sometimes you need only one feature from the next plan and you dont want to pay all that for only one feature
What problems is the product solving and how is that benefiting you?
Automation, use from multiple devices, trusted CRM
The task feature in HubSpot increases productivity and results in success!
What do you like best about the product?
The task feature allows me to conduct persistent follow ups with Agents. This has allowed me to make contact with Agents overtime being consistent. Additionally, the sequence feature on HubSpot has allowed me to reach out to far more Agents that I ever could have before. When I use the sequence feature, those emails are being sent to Agents each day without me taking the time to do that, which not only continues to make contact and give the agents useful information, but also allows me to focus on completing other aspects of my job, meet deadlines etc. In all, the task feature keeps me meeting my deadlines conducting timely follow ups with Agents and the sequence feature allows me to keep contact with Agents without me taking the time to do it, allowing me to focus on of my other job duties being productive and efficient.
What do you dislike about the product?
I have not come across a down side yet. I really wish there was input I could give to make improvement. Not only myself, but everyone in my office uses HubSpot and finds out something new we can do each day!
What problems is the product solving and how is that benefiting you?
We are solving the problem of seeing who is opening our emails and who is not. We do not want to call Agents multiple times and blast them with emails if they are ignoring the sequence we enrolled them in, it just may be that they are not in need of our assistance at this time, and HubSpot allows us to mark the agent down as "bad timing, attempted to contact, ignored sequence" etc. This also allows us to know to try and contact them again later. Also, I love that we can see what pages the agent is viewing on our website, this allows us to skip the guessing game and go straight to the agent with information that relates to them and their interests directly. Lastly, I wanted to mention that I love that the communication is much more clear between myself and my coworkers. This is because we are able to log calls and emails to understand who contacted an Agent last and what the result of the conversation was to ensure when conducting a follow up, that information is known and there is no confusion.
Recommendations to others considering the product:
I think maybe sending out emails of features each week that users may not know they have access to would be useful.
Highly recommended
What do you like best about the product?
Both the keep track of my leads feature and the integrated templates are great
What do you dislike about the product?
The ability to view if a lead has clicked on links in emails is not accurate
What problems is the product solving and how is that benefiting you?
Trying to reach multiple clients without being repetitive
Powerful CRM
What do you like best about the product?
I like the many possibilities included within one tool, HubSpot's CRM. It allowed us to cut quite a few different tools that more or less integrated together.
I like working on email tickets, tasks, managing the chat on a single platform; that saves some time in our days.
I also like working with contacts and companies lists and filters, to see global pictures of the accounts I take care of.
Creating workflows can be a challenge but it's worth it because it enhances what we can do with HubSpot.
I like working on email tickets, tasks, managing the chat on a single platform; that saves some time in our days.
I also like working with contacts and companies lists and filters, to see global pictures of the accounts I take care of.
Creating workflows can be a challenge but it's worth it because it enhances what we can do with HubSpot.
What do you dislike about the product?
The tool is not perfect, nothing is, I would like to go deeper into what I want to do with the automation workflows, I would like to see an easier syncing between contact, companies and tickets properties, but it already allows us to do a lot.
What problems is the product solving and how is that benefiting you?
We gain in efficiency by needing less different tools because it includes a ticketing system, mailing management tool, an online chat, a task management feature, a meeting booking feature and it connects to a video recording tool.
Recommendations to others considering the product:
Do an analysis of your needs, what you want to get done; compare different CRMs. Evaluate how custom your needs are, see the manpower you have to customize things and develop workflows; work with the trial.
Pretty good but not perfect
What do you like best about the product?
Integration with Gmail and Google calendar and the ability to sequence
What do you dislike about the product?
Contacts/Companies/Deals are not intuitive, do not connect and sync.
What problems is the product solving and how is that benefiting you?
Problems -Product/Deal/Contacts don't link.
Benefits - Sequences
Benefits - Sequences
Recommendations to others considering the product:
Look at other CRMS to make sure it works best for you
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