Sales Hub Professional
HubSpotReviews from AWS customer
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Hub Spot makes my work life a breeze
What do you like best about the product?
The most helpful aspect of HubSpot for me is the email templates. It saves me so much time and energy when responding to potential customers. That saved time lets me put more effort into creating a personal connection with customers over the phone.
What do you dislike about the product?
I haven't come across anything that I dislike about HubSpot. Sometime's I get a little confused when searching for activities on a deal vs. on a customer profile. I would like all the activities (emails, calls, & notes) to show up all in one place whether its in a deal or customer profile. But other than that things work very seamlessly.
What problems is the product solving and how is that benefiting you?
Problems that I'm solving are keeping me organized and following up with customers when I say I will. I use the tasks feature all the time. I like how it sends an email reminder day of to keep me on track. Benefits that I have found are communicating with team members. I love that you can tag them on notes and keep them in the know as to whats going on with accounts.
Recommendations to others considering the product:
Give it a test run! Once you see how useful and easy this is you'll never want to go back.
Align sales and marketing to show revenue achieved from campaigns
What do you like best about the product?
Everything is in one place. It's all connected and we can see exactly where deals are coming from, and most importantly which source is generating the most won deals. We've set up automation to make our sales process more efficient and this has resulted in quicker, easy deal wins!
What do you dislike about the product?
It would be great if more features of the sales hub were available in the free version (as we're already paying a premium for marketing and service hub) as due to the small size of our team it's not worth the extra investment. Simple things like being able to automate a deal stage changing to 'deal scheduled' when a meeting is booked through the meetings link.
What problems is the product solving and how is that benefiting you?
Biggest issue for us is that most of our team use Macs and use the Outlook app to send emails. Unfortunately the email integration doesn't work for us as our emails are hosted on Gmail rather than Office 365. This has caused major problems as we were able to fully track emails using the same set up in our old CRM Pipedrive.
More in-depth reporting and subsequent analysis which leads to better sales/marketing outreach strategies.
Deals all tied in with support inboxes, live chat, tickets etc so we have a complete overview of what these contacts are doing/interested in.
Integrated with Slack so we can notify the wider team about deals won.
Automated tasks created for the team to follow up with customers as their contracts come to an end.
We don't use quotes at the moment (even though we could) because of the lack of customisation available to the quote/contract that is sent over. If this could match the functionality of PandaDocs then we could move over.
More in-depth reporting and subsequent analysis which leads to better sales/marketing outreach strategies.
Deals all tied in with support inboxes, live chat, tickets etc so we have a complete overview of what these contacts are doing/interested in.
Integrated with Slack so we can notify the wider team about deals won.
Automated tasks created for the team to follow up with customers as their contracts come to an end.
We don't use quotes at the moment (even though we could) because of the lack of customisation available to the quote/contract that is sent over. If this could match the functionality of PandaDocs then we could move over.
Recommendations to others considering the product:
It's a one stop shop. You can do everything you've ever needed to do and more. There are so many integrations you can easily sync data over and it will make your sales process so much easier.
Extremely unreliable
What do you like best about the product?
Deal structures are good for organization
What do you dislike about the product?
Multiple times a day I have to log out and log back in, or refresh my browser, or just hope that calls start working again. Too many times, I have finally gotten ahold of a prospect and then they can't hear me, or the call drops, or I can't hear them. Then when I try to call back either through my browser or phone Hubspot just doesn't work.
What problems is the product solving and how is that benefiting you?
It keeps us organized and sticking to a process. We frequently run into hiccups with reliability, though, as mentioned above.
Great way to streamline sales processes
What do you like best about the product?
The tools that allow you to track you email success are wonderful. I loved seeing who opened my emails and how many times. I loved being able to set up an automated sequence so if they didn't open my emails, they'll get my second follow up email after that. Another tool I like best is the ability to see what other people are doing in terms of chatter among each other and among the customers.
What do you dislike about the product?
I don't understand workflow and the purpose of that. Maybe its to help give reporting on my pipeline, but I wish that button would be more self-explanatory. But! There are videos I can watch that will help explain every tool on HubSpot, which is a great way to learn the industry, and how HubSpot can help me be a better salesperson. Another item I don't like would be the analytic reports they give back. Maybe I don't' understand how to download them, but I would like to see how to gather reports on up to date email analytics.
What problems is the product solving and how is that benefiting you?
I can visual who is really interested by how many times they opened my emails. However, I think the reporting is wrong. I had someone from my email go onto our website to buy our product, but the reporting on their account shows no connection because they used a different email. None the less, it should have stated the click-through from their email to our product page. Also, when it says "click", I would also expect to see web page views on their profile page, but there was none. Doesn't seem accurate. Another problem I have with HubSpot would be the email template creation page. I wish I could set up two columns with information but it only allows me such little playability. But at least I can use canva and have that directly connect and be uploaded into my email.
Recommendations to others considering the product:
Make a page with reporting that people in sales would most likely use. I would also include a trial period for marketing. We had one for the sales hub, but I would love to see what the marketing hub could do as well. Especially since I do so much email marketing on my own.
Much smoother and less time consuming than my last CRM!
What do you like best about the product?
The queueing feature. It makes tasks much easier to complete.
What do you dislike about the product?
The way that emails are stored in deals/contacts. It's hard to view email chains as they seem to appear in a weird order. Also, the email signature isn't flexible enough.
What problems is the product solving and how is that benefiting you?
The main benefit is not having to set up a deal in order to track a lead/manage an opportunity. Sometimes you want to be able to set up tasks for a contact that isn't a qualified lead (and therefore isn't worth setting up a deal for), I like that this is possible with HubSpot.
Recommendations to others considering the product:
Use task queueing! It's a game changer.
Great and easy to use CRM
What do you like best about the product?
Intuitive interface and customisable reporting.
What do you dislike about the product?
The deals function has no way of taking the revenue off the beginning - we measure in units.
What problems is the product solving and how is that benefiting you?
Better planning and forecasting - reducing the need for spreadsheets
Best CRM ever
What do you like best about the product?
Deals page, how I can manage prospects and close deals faster.
What do you dislike about the product?
Dragging one card from deals to another especially if it’s all the way left.
What problems is the product solving and how is that benefiting you?
Time management
Hubspot Review
What do you like best about the product?
Everything. Hubspot is user friendly and a very effective software.
What do you dislike about the product?
Suggestion pop ups. If I don't close them they keep popping up.
What problems is the product solving and how is that benefiting you?
No problems. The benefits of hubspot is that I have everything in place and it easy to view and follow up on my deals.
Recommendations to others considering the product:
If you are hesitant, try out the training courses first they teach you a lot about this software. Then, proceed to personalize it and you will love it.
I use it everyday and and I have no complains.
I use it everyday and and I have no complains.
Fantastic!
What do you like best about the product?
I really like the template feature. I use it everyday.
What do you dislike about the product?
Sometimes entering in info is time consuming.
What problems is the product solving and how is that benefiting you?
My marketing.
Recommendations to others considering the product:
Making it quicker to enter in contacts
HubSpot is my mistress.
What do you like best about the product?
When following up with clients or prospects I type the same crap every single day. With the Sales Hub I simply template it all out, select the template I want, make some personalization tweaks and we're good to go, it saves me a ton of money.
If I could get a Sales hub for my wife I wouldn't have to constantly repeat that yes, I did take the garbage out. I need a template for that.
If I could get a Sales hub for my wife I wouldn't have to constantly repeat that yes, I did take the garbage out. I need a template for that.
What do you dislike about the product?
The worst part about HubSpot is that it's so customizable. I know it sounds like a pro but honestly, it can get confusing and overwhelming and you have to remember how you decided to set certain things up otherwise it can mess up the whole process.
The entire platform is garbage in, garbage out.
The entire platform is garbage in, garbage out.
What problems is the product solving and how is that benefiting you?
I save a ton of time. It allows me to be persistent with leads and clients without having to remember to send emails on a daily basis. With templates and sequences, HubSpot does that for me.
Recommendations to others considering the product:
Do it. Don't let the price scare you. It pays for itself after a couple months.
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