Sales Hub Professional
HubSpotReviews from AWS customer
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Hubspot review
What do you like best about the product?
The linking between clients, companies and the services required
What do you dislike about the product?
It can be very overwhelming at the start and intimidating. But once you get used to using it every day it's very straight forward
What problems is the product solving and how is that benefiting you?
very transparent. I would prefer that weekends and pbulic holidays could be blocked out so the tickets don't include them in how long a ticket has been open.
Recommendations to others considering the product:
When a comment is made and then another person responses to that comment it is available currently in a drop down. It would be better if this response was displayed fully and not in a drop down arrow tab. As it can be overlooked.
Hubspot helps with the Marketing side of the Sales Process.
What do you like best about the product?
Ease of use, layout and practicality of the product. Easy to get your head around once you have used the product for a short time. The way you are able to track multiple aspects of lead generation, client contact, statistics etc is great. It also very flexible in how much you are able to customize the product.
The cheeky ability to see when a potential client has opened an email is great.
The cheeky ability to see when a potential client has opened an email is great.
What do you dislike about the product?
Needs a bit of tweaking at the start to get it working the way you want it to. It would be best if you had an expert or use a third party to help with the initial set up and changes as without that assistance it may be alot to understand due to how different is set up to other CRM's.
Colour scheme is already looking a bit dated so the product could do with a coat of paint.
Colour scheme is already looking a bit dated so the product could do with a coat of paint.
What problems is the product solving and how is that benefiting you?
Self created Marketing and Customer engagement.
Recommendations to others considering the product:
Start off with the basics, add extra capabilities as you move through the product and you will find that it all integrates.
It's set up differently to other CRM's I have used but the learning process does not take too long and before you know it you will be very competent.
It's set up differently to other CRM's I have used but the learning process does not take too long and before you know it you will be very competent.
Automation and Integration Champion, But Setup Was Challenging
What do you like best about the product?
I really like the automation tools on HubSpot Sales Hub. They are the best tools on the platform and ensure seamless task creation, tracking, and execution. This allows our sales team to handle high volume inquiries efficiently. The reporting tools are also impressive as they let us track efficiencies, particularly relating to individual team members and revenue trends. The integration with critical marketing channels means we don't have to do any manual data entry. Plus, the reporting dashboard is a great feature for tracking individual and team-wide performance and observing revenue trends. These features have made our processes more efficient and have helped us in making strategic decisions by quickly reading trends.
What do you dislike about the product?
I wish there were more native integrations that don't require third-party services like Zapier, especially without additional costs. Being able to integrate directly with marketing channels and other CRM or human management systems without significant costs or third-party involvement would be beneficial. Additionally, setting up the foundation was seamless, but migrating data points using a third party was difficult and costly.
What problems is the product solving and how is that benefiting you?
HubSpot Sales Hub integrates marketing channels, eliminating manual data entry. Its automation tools streamline sales processes. The reporting dashboard tracks performance and revenue trends, enhancing efficiency.
Recommendations to others considering the product:
If your team is at capacity and you want to save on time and resources, HubSpot can achieve this. You'll also be able to streamline a lot of processes by using its extensive integration network.
Very Efficient and User Friendly Resource
What do you like best about the product?
It is a very efficient and user friendly tool. We are able to track our progress with each customer as well as the total projections. We are developing our marketing pieces through HubSpot and will eventually start using the service section to track and monitor issues as well as the resolutions.
What do you dislike about the product?
There are features that we have to upgrade to use. I'm not able to change the formula for revenue projections. Overall, it's a great tool and I can't say there is much else that I don't like about this software.
What problems is the product solving and how is that benefiting you?
Efficiency. We are better able to track the progress of each lead. We will also be able to reduce costs by eliminating the use of a secondary cloud storage and an external marketing company.
A Very User Friendly Software
What do you like best about the product?
Email, Number and Name searches.
With the deals section being able to easily assign one or multiple contacts with it and also the simplicity of moving the contact and deal down the pipeline with the drag and drop feature.
When adding contents it can auto make a company assigned based on the email or any other contacts with the same business email domain.
With the deals section being able to easily assign one or multiple contacts with it and also the simplicity of moving the contact and deal down the pipeline with the drag and drop feature.
When adding contents it can auto make a company assigned based on the email or any other contacts with the same business email domain.
What do you dislike about the product?
Duplicates can be created quite easily and will happen often when importing databases. This does somethings cause confusion by trying to link the correct contacts and getting all the needed logs.
- Though this can be an issue, they have made it easy to merge contacts into one which solves any of these issues.
- Though this can be an issue, they have made it easy to merge contacts into one which solves any of these issues.
What problems is the product solving and how is that benefiting you?
simplicity and ease of holding our database of both Merchants and Customers.
Being able to have NZ and Aus linked to the same Hubspot account but be separate at the same time and have the two country teams work at the same time without any clashes.
Being able to have NZ and Aus linked to the same Hubspot account but be separate at the same time and have the two country teams work at the same time without any clashes.
Recommendations to others considering the product:
I have used other solutions in the past with previous jobs and after making the transaction to Hubspot it has changed how I feel about CRM programs and just made life a whole not easier for my day to day job.
Hubspot differently lives up for all types and sizes of businesses. We started off as a start-up company using Hubspot from the beginning and then was acquired by a large organisation and still use the software but just with the enterprise packages now. So from experience, Hubspot is an all-round great software and solution for your business no matter the size.
Hubspot differently lives up for all types and sizes of businesses. We started off as a start-up company using Hubspot from the beginning and then was acquired by a large organisation and still use the software but just with the enterprise packages now. So from experience, Hubspot is an all-round great software and solution for your business no matter the size.
Basic and Intuitive - a very easy to learn CRM
What do you like best about the product?
The layout and UI of HubSpot CRM is very basic and intuitive - meaning users are able to pick it up easily even if they're not tech-savvy.
Collaboration between other users is easy, and having a visual pipeline with sales leads makes progression easy to track.
The Deals Automation feature has also been immensely helpful as we've been using it primarily to make sure we're right on track and following up on certain deals.
Collaboration between other users is easy, and having a visual pipeline with sales leads makes progression easy to track.
The Deals Automation feature has also been immensely helpful as we've been using it primarily to make sure we're right on track and following up on certain deals.
What do you dislike about the product?
Having a direct integration with other services such as Google Sheets/Docs would've been useful.
What problems is the product solving and how is that benefiting you?
We use HubSpot CRM as our main source of sales leads and comms. We use HubSpot Forms for our clients to use which automatically creates a deal in our sales pipeline which has been awesome. The bcc tracking has also been very useful when checking progression with our clients during our sales process.
Recommendations to others considering the product:
If you're looking for an intuitive, collaborative and visually pleasing CRM, HubSpot CRM is the way to go.
Great for multi customer taking
What do you like best about the product?
The ability to merge related customers rapidly
What do you dislike about the product?
Leaving a task usually causes to readjust filter preferences
What problems is the product solving and how is that benefiting you?
All customer concerns
Recommendations to others considering the product:
Remember filters may need readjusting when leaving and returning to a screen or task
HubSpot and HubSpot support is the key to meaningful client engagement and growth.
What do you like best about the product?
I love the flexibility and ease of use of all the HubSpot tools, I have to say what I like best is the community of support and their focus on willingness to "help".
What do you dislike about the product?
There can be some challenges for new users in learning how to segment and build custom properties, how to use them to improve client engagements, but the learning curve is much less than other platforms I've used.
What problems is the product solving and how is that benefiting you?
Increased workflow efficiency, Better lead tracking and engagement, providing better sales tracking and marketing alignment. No need to worry where any of your prospects are in the sales process, better lead qualification.
Recommendations to others considering the product:
For many people, cost considerations are important. However, in this case, I'd say that you truly get what you pay for. The value in fully embracing HubSpot will provide a tremendous ROI and will easily outweigh the cost.
Great for a free tool if you do not have a different solution
What do you like best about the product?
The display is great and very user-friendly for anyone to use. I like that once you have the CRM in place, you can easily integrate with the rest of the platform and track literally EVERYTHING.
What do you dislike about the product?
I do not like how difficult it can be to create contact lists. This can certainly be a challenge.
What problems is the product solving and how is that benefiting you?
We started using this as a CRM before we implemented Salesforce.
Hubspot creates a simple and effective workflow
What do you like best about the product?
Simplicity and modern layout. It's extremely easy to learn and master, so you spend less time on figuring out the platform and more time selling.
What do you dislike about the product?
An email inbox would be nice to connect a single users email to easily access all of your messages instead of going directly into a contact/company, or leaving to open your email client.
What problems is the product solving and how is that benefiting you?
Able to focus my time more by spending less on trying to be organized.
Recommendations to others considering the product:
Try it out for free first to see how easy it is to use, and if it works for your business sign up. You won't regret it.
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