Sales Hub Professional
HubSpotReviews from AWS customer
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Easy to use
What do you like best about the product?
Hub Spot just makes things easier. I can create templates to send to my leads. I can run through my Tasks with a click. It makes my my days just more organized.
What do you dislike about the product?
It tends to crash on me occasionally while I am clicking back and forth trying to complete tasks. I have also notice multiple contacts not being recognized and merged together.
What problems is the product solving and how is that benefiting you?
Merging contacts from other
Membership Consultant. There is a lot of things to learn. I feel I haven't even scratched the surface.
Membership Consultant. There is a lot of things to learn. I feel I haven't even scratched the surface.
Recommendations to others considering the product:
Play with all the tools provided
Powerful and flexible Software
What do you like best about the product?
The flexibility. Used in conjunction with the automation features, once you have a good command of workflows, pipelines , lists and properties, any custom configuration can be implemented. All you need is creativity.
What do you dislike about the product?
The reporting features are limited and not really user friendly. Pulling 2 dimensional reports showing different data sets in the same visualisation is not straightforward.
The web tracking features are limited. the integration with onine ads platforms have limitations (i.e FB ads with more than 20 engagement won't be tracked. And there isn't a reliable way to attribute sales in a flexible way other than new contacts from first click (from UTM). The overwirtting of the UTM is also very frustrating. It should be as flexible as a Google Analytics so we can use what we want, without falling in the channel grouping logic in HS.
The web tracking features are limited. the integration with onine ads platforms have limitations (i.e FB ads with more than 20 engagement won't be tracked. And there isn't a reliable way to attribute sales in a flexible way other than new contacts from first click (from UTM). The overwirtting of the UTM is also very frustrating. It should be as flexible as a Google Analytics so we can use what we want, without falling in the channel grouping logic in HS.
What problems is the product solving and how is that benefiting you?
Sales performance monitoring and forecasting, email automation.
It allows us to save sales staff effort by focusing on hot leads, and to understand the conversion windows specific to our business to improve our overall Marketing ROI.
It allows us to save sales staff effort by focusing on hot leads, and to understand the conversion windows specific to our business to improve our overall Marketing ROI.
Recommendations to others considering the product:
Very powerful for CRM and marketing automation. There's a steep learning curve, as expected for that kind of tech.
I'm using Hubspot CRM to improve the efficiency of my sales team in B2B sales cycle
What do you like best about the product?
I really like the easy to use interface because it allows also sales to interact with the CRM. Hubspot CRM is great for the sales team because it is designed specifically to manage the step by step sales cycle and take all the opportunities continuously monitored.
What do you dislike about the product?
It could be helpful to have customized fields for specific countries.
What problems is the product solving and how is that benefiting you?
Hubspot is really helpful to keep under control al the sales cycle phases. We are improving significantly our sales performance and the percentage of the conversion.
Recommendations to others considering the product:
I advise to use Hubspot CRM to all companies that are looking for an easy to use and really effective CRM to improve the conversion rate
It generally easy to learn, has good functionality.
What do you like best about the product?
It's a relatively simple tool and has a lot of functionality, allowing you to do quite a lot without spending too much in costs or configuration.
What do you dislike about the product?
Having said that, to use more functions they require more costs and it can be frustrating when limited at times rather than just having the platform and being able to use it as is. It's a tool that combines many functions into one so that also has it's pluses and minuses. The plus is that you can do it all from one spot. The minus is that there are better tools for some of those specific needs which overlap with hubspot licenses.
What problems is the product solving and how is that benefiting you?
Best is just to keep track of contacts/ deal flow, and I've been using it for sequencing but am going to use Outreach now for that.
Suggestions
What do you like best about the product?
Interactivity, User friendly interface,.
What do you dislike about the product?
When clicking on Starting Queue for tasks I cant toggle between actually calling and doing other tasks on that contact or deal, I have to always end the queue first and then manually make all things. Also, these "important details" like starting a queue are not highlighted enough, or lets say they were hard to find.
For my work also, the details I leave behind in contacts and deals sometimes is the same and I would not like to have them separate. perhaps there is a way to include them properly and neatly.
For my work also, the details I leave behind in contacts and deals sometimes is the same and I would not like to have them separate. perhaps there is a way to include them properly and neatly.
What problems is the product solving and how is that benefiting you?
Managing contacts and information easier. Dashboard feature, increased productivity.
It has impacted my work positively and enabled me to interact with my coworkers and share the details without using excessive Excel .
It has impacted my work positively and enabled me to interact with my coworkers and share the details without using excessive Excel .
Recommendations to others considering the product:
Read a manual or guide on general .
Consult with your work what you actually have to use. And tricks for your workspace.
Consult with your work what you actually have to use. And tricks for your workspace.
Easy to use, logical workflow
What do you like best about the product?
Tasks are easy to accomplish. Templates and sequences are a breeze to set up. Navigation is simple.
What do you dislike about the product?
It can be a bit cumbersome to track all activities and notes and emails to determine a trail of activities and piece together the story of that lead or customer.
What problems is the product solving and how is that benefiting you?
Keeping on top of my leads. Easy to reach out in multiple formats.
HubSpot is one of the best lead and follow up tools I've used.
What do you like best about the product?
I enjoy the filters and chain emails the most. I also like the link between my outlook email and the added app so i can make calls from my personal cell.
What do you dislike about the product?
I think the connection between Moso (Crunch Fitness) system could be better.
What problems is the product solving and how is that benefiting you?
Proper filters from existing leads to customer status updating in system faster.
Very easy to use and helpfull in our day to day tasks for sales person
What do you like best about the product?
Tracking sales and reports regarding all our partners sales
What do you dislike about the product?
The design of the graphics are sometimes too small and the color not really attractive
What problems is the product solving and how is that benefiting you?
We can now track our day to day sales, realize reports on the different channel of distribution
Recommendations to others considering the product:
Really helpful for sales tracking, forecast and reports of each channel distribution
CRM review and Customer tickets
What do you like best about the product?
It is simple to use and easy to navigate. It gives you a way to check if the client has viewed the email sent. You could give access to a certain group based on the email domain. The customer portal is simple and user-friendly but it could be improved. Customer support response is ok but it would have been nice to able to speak with a person instead of just a chat.
What do you dislike about the product?
The CRM for support services does not really cater to our customer business workflow, especially for tickets. There should a file upload section repository in the ticket section or services not just in marketing or sales. Customers cannot access past ticket history. This is very important for administrators and customer support to manage their tickets, check resolution history and create their own knowledge base. Kbase creation does not have HTML capability or does not allow you to have a special field or comment where it could only be seen by internal users. Filters of the same kind cannot be used twice.
What problems is the product solving and how is that benefiting you?
The uploaded secured files that are only accessible by certain group list. The support portal has a sort of chat AI. The dashboard is easy to configure. It has Sales, Mktg and Service separation for view and content management.
Recommendations to others considering the product:
For simplicity and ease of use, Hubspot is a nice tool with less of the price compared with other similar products in the market.
I have used a few CRMs, Hubspot is my #1.
What do you like best about the product?
Tasks organisation, email tracking, meetings.... just to name a few things
What do you dislike about the product?
Lack of SMS integration. I am in Education and most of my potential clients want to text instead of talk or email.
What problems is the product solving and how is that benefiting you?
It helps with day to day organisation, tracking emails helps with determining the heat level of my leads, document integration helps me keep everything in one place, meeting booking is awesome for bringing in the potential clients.
Recommendations to others considering the product:
It can be a bit overwhelming to start with, but it is only like that because it just offers so much. It offers it all in a simple way, and it gives you liberty to use it and accommodate it all to your business needs. Power through the HubSpot Academy videos and you will be a pro in no time, and you will think why did I not always use this!
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