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    Grace M.

Hubspot | An Asset

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
My company has only recently transitioned to Hubspot as our primary CRM, but we are loving it! Despite being a millennial, technology is almost always lost on me. Hubspot has truly been easy to use, and I can see how my communication and outreach has improved over the last few months.
What do you dislike about the product?
The only thing that was initially difficult was understanding how to use mass emailing. After struggling with this feature for a while, a simple video call with one of Hubspot's staff support fixed that problem.
What problems is the product solving and how is that benefiting you?
I've seen the benefit of quick responses through the use of Templates. They've been a game changer for our Admissions Team, and I'd say that efficiency has improved all around leading to better conversion for our product.


    Financial Services

Easy to set up and use

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is easy to get started versus the largest competitors. It's truly a turnkey solution that fits most needs.
What do you dislike about the product?
Some of the reporting tools are not as intuitive as you would like.

There is no sandbox environments and customisation is not easy to implement.

There is also no easy way to log inbound calls or edit your called ID to show your company name when calling from hubspot.
What problems is the product solving and how is that benefiting you?
Day to day organisation. When juggling so many opportunities it's hard not to drop the ball once in a while. Good record keeping and task queues are essential in establishing a feedback loop on opportunities


    Smriti G.

Intuitive UI, takes care of most CRM needs

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
Template, business card scanning (on the app), email tracking, deal creation
What do you dislike about the product?
Unable to add attachments in template, limited analytics
What problems is the product solving and how is that benefiting you?
We wanted our sales team to be able to access the overall contact-wise information including email conversations by other colleagues. Deal creation was also a major use-case for us
Recommendations to others considering the product:
N/A


    Hans S.

Hubspot Sales = incredible sales crm

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
I love the free options and the ability to upgrade to higher paying programs. I actually think they did a great job with the free mode (and I upgraded once my company grew).
What do you dislike about the product?
Well, free is always nice, but honestly the price is worth it once your company is ready to upgrade.
What problems is the product solving and how is that benefiting you?
I'm managing all my resellers within hubspot. I log in for the morning, see my follow up tasks, execute, and move on.
Recommendations to others considering the product:
General advice: sales crm's are a game changer when it comes to sales organization.

Why hubspot: you get a free crm with incredible power, and you can upgrade to more features once your business is ready.

Why move to hubspot: importing is easy.


    Daniel I.

Excelent CRM Software

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
Easy to automate workflows, to create forms and integrating different platforms.
What do you dislike about the product?
Export and import data still hard to control and barely useful. Need third party apps to get this job done properly. No WhatsApp API.
What problems is the product solving and how is that benefiting you?
Good software to ingrate calls to customers, also for control your Facebook and ID Ads, and messaging.


    Prerana B.

Best way to track your sales and marketing

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
Its best is you can track your inbounds and outbounds and also your sales and marketing.

it is easy an dhas access to everyone in the company.
it is a fast process and tells us about each stage of a particular lead.
it is very convinent and superb.
What do you dislike about the product?
it requires internet connectivity.
the admin rules over HubSpot, they can make any changes at any time.
What problems is the product solving and how is that benefiting you?
It has no problems at all, only one thing is sometimes it takes a lot of time to upload.

I'm solving all my problems of tracking my sales team and knowing which lead is in which stage.

I have benefited a lot as to how i can value my sales guys and thier work.


    Prash B.

A CRM every sales rep must use at least once in a lifetime to experience the best results

  • October 24, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot has many features in it and it purely understands the need of a Sales rep and know how to solve it. I was unable to understand the flow and how it actually works in the beginning but trust me I started loving it after I became comfortable and used to it. It almost became a one-stop solution for me to handle everything within just this single platform whether it is for managing contacts, sending out personalized emails with the help of templates, managing all kind of email templates at one place, making calls, keeping notes during the call, set reminders or any other sales things. It has all of them in there and I have just became addicted to this one.
What do you dislike about the product?
There is no such thing or feature that I dislike about Hubspot. I personally like it too much
What problems is the product solving and how is that benefiting you?
Hubspot is saving my lot of time to wander for things here and there and bring it to one place. It's searching feature is very strong, powerful and helpful which helps you find out any email, contacts, templates or appointment details within your fingertips within a small amount of time at one place which has made me a lot more productive than I use before using hubspot.
Recommendations to others considering the product:
I would surely suggest other sales representative out there to give it a try and compare their experience using hubspot with the other CRMs themselves and decide on their own.


    Information Technology and Services

Great if you have multiple uses for it

  • October 23, 2019
  • Review provided by G2

What do you like best about the product?
The ability to kickoff email sequences to potential clients is great. I love being able to see how many times clients have opened emails and looked through things to see where we are getting extra clicks.
What do you dislike about the product?
There is so much to learn it's very overwhelming- I have been going through videos for what seems like forever and I still do not understand all the capabilities there are.
What problems is the product solving and how is that benefiting you?
Benefits would be greater if we used the tool more, as of now we have minimal use with it so we our value is not where it should be.
Recommendations to others considering the product:
Get the training, only two people in our office did and they quit so all knowledge was lost.


    Matt H.

HubSpot CRM is great

  • October 23, 2019
  • Review provided by G2

What do you like best about the product?
Everything you need to organize, track, and nurture your relationships with leads and customers. It's 100% free. I like the customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.
What do you dislike about the product?
I find accessing each contact's information and see every interaction you've already had can be confuing. Use this data to create hyper-targeted campaigns that close more deals is more work than I think.
What problems is the product solving and how is that benefiting you?
Gaining insight into your entire funnel to see which marketing assets are working the hardest, and to show how marketing impacts the bottom line.
Recommendations to others considering the product:
I recommend using it because it is free! If you like it buy the extra features! If you do not have anything for CRM try this before any other service.


    Broadcast Media

Hubspot is great for email tracking

  • October 23, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is essential for tracking emails, and I've recommended it to lots of folks over the years as being really key for this purpose. There are lots of tools within Hubspot that you can use that are very useful.
What do you dislike about the product?
Hubspot is almost sometimes a little too convoluted, and some of my efforts to use it from an 'above and beyond' level haven't worked out exactly as I had hoped.
What problems is the product solving and how is that benefiting you?
Being able to track email opens has been crucial to me, and it certainly gives me some awareness as to whether or not my messages are being read.
Recommendations to others considering the product:
There's a lot to unpack here, and it's helpful to make sure you know exactly what you want to use this for.